U-Haul International
Reviews and Complaints

Every rental contract has the Hotline number that you are supposed to call if you have trouble DURING your move. If you called it DURING your move they would have come out and fixed your tire.

"I feel that because for the size of the gash, the people that rented this truck to us had to have known it was there."

Sorry for your troubles, ma'am, but how does the size of a gash on a tire help one gauge when it developed? Simple: it doesn't and you don't know from whence you speak. I've had a great deal of service done at Mark's with never a problem and only the most courteous service. Bad-mouthing an honest retailer like Mark without having the slightest inkling of the subject matter is beyond the pale. Bring in your receipt, like you'd have to do at Shopko, Wal-Mart, Kohl's and any other retail establishment and get your refund. And quit ###.

I just rented a uhaul truck and the gas gauge was also backwards. I've never seen this before so I didn't look too close. It seems they should at least warn you that some of the gauges are reversed.

Not all of them are that way. Most of them are the exact way that it should be. Some of the newer models such as the Cargo Van are backwards. You just have to pay attention.

Yes the diagram is backwards. They told me I had to have it at half tank. The diagram shows it Empty to Full from left to right. I got in the vehicle and the gauge was just past the half mark to the right. I figured it was over. I put only 20 miles on the vehicle and put in 3 gallons. (this was a 10ft V8 next up from a cargo van). I looked at the gauge as I left the gas station and it was sitting at the half way point. I figured to be on the safe side I would put in more gas. I stopped at the next gas station and put in another 2.5 gallons. I was a bit confused when I got in and it was a bit over the half way point twords the left. I then realized the full point was on the left and that I had got a vehicle with less than half tank. No worries I thought, it was just a couple of bucks. I just got my statement from them and they said I returned the vehicle only 3/8 full. I put on 20 miles and pumped 5.5 gallons in. I don't get how that is right. The fee they charged me was 50 dollars. That is outragous for the rental with mileage is only around 30 dollars. They are a scam.

YEA UHAUL IS NOTHING BUT A BUNCH OF DOPEHEADS RENTING AND SELLING EQUIPMENT THAT IS NOT SAFETY INSPECTED, THERE RETAILERS SALE THE EQUIPMENT THEN REPORT IT STOLEN SO THAT EVEN WITH A BILL OF SALE YOUR [censor]ED! BECAUSE UHAUL HAS EMPLOYEES THAT DRIVE AROUND IN UHAUL VEHICLES THERE ONLY JOB IS TO TRESSPASS, BREAK INTO, AND JUST STEAL ANYTHING THAT THE COMPANY CAN MAKE A BUCK ON! THEN THEY TELL YOU THAT UHAUL DOES NOT SALE THERE EQIPMENT! LOL EVEN THOUGH ITS AUCTIONED ONLINE! I IN JULY 2007 I BOUGHT AN OLD UHAUL CAR DOLLY FROM A FRIEND, HE HAD BOUGHT THE DOLLY IN 2004 FROM A UHAUL RENTAL REP. WELL LAST WEEK THE DOLLY WAS STOLEN OUT OF MY YARD. I MADE A POLICE REPORT CHECKED WITH THE NEIGHBORS, NO LEADS, I JUST HAPPENED TO ASK THE NAPA DEALER DOWN THE STREET IF THEY MIGHT HAVE SAW SOMEONE STEAL IT. HUH HE SAID, FUNNY BUT THERE WAS A UHAUL TRUCK AT THE CORNER STOPPED AND THEN WHEN HE DROVE BACK BY HE HAD A DOLLY ATTACHED. I DID SOME CHECKIN MADE A COUPLE CALLS AND FOUND OUT THAT UHAUL BROKE INTO MY PROPERTY, TRESSPASSED, DAMAGED MY BELONGINGS AND STOLE MY CAR DOLLY THAT I HAVE HAD LEGALLY OBTAINED. AND HAVE BILL OF SALE! AFTER CALLING THE REP SAYS THEY DON'T SALE UHAUL, LIAR, LIAR, LIAR, THEN HE SAID WELL WE DON'T SALE DOLLYS, HHHMMMMMMM SO I CHECK ONLINE FIND ADD SAYS FOR SALE OLDER UHAUL CAR DOLLY $900.00 MISSING FENDER BUT MY BUDDY THE UHAUL GUY CAN GET ME ANOTHER IF YOU HAVE TO HAVE! HMMMM WATCH OUT PEOPLE UHAUL SCAM THERE REPS SALE EQUIPMENT THEN THEY DRIVE AROUND TO STEAL IT FROM YOU! UHAUL SHOULD BE INVESTIGATED BY THE GOVERNMENT, OR CHANGE THERE NAME TO MADEOFFS! CAUSE THERE NOTHING BUT A BUNCH OF CROOKS ALL I CAN SAY IS YOU STARTED IT UHAUL! MAY YOU BURN IN HELL

Rented a 24 foot moving truck which broke down 5 times. Finally Uhaul decided to tow the truck and car hauler from Columbus to Cleveland OHIO.

The truck caught fire while being towed, then uhaul lied about the contents being impounded by the State Highway Patrol. The Wednesday before Christmas Uhaul's insurance adjuster gave me two days to remove the damaged contents from the truck or they were being disposed of. Also they put charges on my credit card of almost $400.00 due to the fact that after the fire they misplaced the car hauler and conveniently charged the week it took them to find it to me. I also had to pay for a storage unit for the truck's contents (on their property). To this day, I have not received a phone call , a letter, an offer of settlement or even an apology from them. They really do suck, feel free to google uhaul on the web. Rent anywhere but uhaul, unless you love having burned, damaged things, a large headache, and attorney bills.

My rip off will top all of these combined! I am a nurse, and was moving from Canada to Florida. I was pregnant, so did not feel well enough to travel in a bumpy truck the whole way with my other 4 kids and husband; we decided to keep our items in storage until we got settled! BIG MISTAKE...

First of all, we were promised a ground level storage unit; when we arrived, we had a top level! My husband and friend had to move all my heavy furniture up to this level without help, as we didnt bring additional help for a ground level unit! Shelly was useless, rude, argumentative, and did not care what I was promised. We proceeded to move our items in. This was approx $30,000.00 worth of furniture, jewellry, and personal effects.

There came a time over the holidays where I forgot to send in my payment. They called me in Florida to remind me, and I assured them it would be sent promptly. Shelly (the useless one) told me not to worry, as my belongings were not pending auction. Next I knew, my mother received a letter (regular mail, NOT CERTIFIED) in Canada, even though they knew my contact info in Florida and called me there several times. The letter stated my belongings were scheduled for auction! I called Shelly, and was told again it was an error and I had nothing to worry about. I assured her that payment was sent, and that was the end of conversation...or so I thought.

I received another telephone call from Shelly to confirm they did receive my payment, but because it was drawn on a US check they could not confirm funds, and they were going to auction my furniture and personal belongings! THE ENTIRE CONTENTS OF THE UNIT! They also knew I would not have time to send an alternate form of payment.

I never received one piece of mail, certified or otherwise, to advise me of this. Included in this unit were personal suggestive photographs of myself, financial documents, including SIN documents, a big screen TV, my engagement ring valued at $4500.00, furniture, expensive name brand clothing for myself, husband and 4 kids, all pier one and the like frames, flower arrangements, photos of my babies with bare bottoms, tastefully done (but you dont want those in the wrong hands when it comes to your children with the sickos in this world!) all top of the line that it took me a lifetime up to now to acquire & purchase. I would guess the minimum value as $30,000.00...probably more.

I contacted my brother, who went to U haul on auction day. He offered to give them the payment in cash in exchange for the check I sent, as he knew the check was good. That way, the payment would be cleared up, and my items would be mine. Shelly (the useless one) told my brother that he was too late; it was now 1102 am and the auction (although it had not started) was scheduled for 1100 am.

They refused his payment and opted for the items instead...the only bright (for their benefit, of course) thing they had done while I dealt with them! When that failed, my brothers girlfriends father (confusing, I know!), his soon to be father in law, who barely knows me, attempted to attend the public auction. His intent was to buy my stuff, therefore having paid the bill, and return it to me. He was refused entry to the auction.

Ultimately, my items were sold for $867.00...the flowers on my dining table and a few picture frames alone would have covered that price! My sentimental items & keepsakes from trips were sold, some pictures were returned after being torn from the frames, which were sold, the suggestive pics were never returned, nor were the other private documents. They never returned my payment check to me either.

It has been expressed to me by several people that the employees themselves wanted, and subsequently had someone purchase my items, for themselves. They were beautiful items, right down to my fashionista clothes! I will never get over this; it caused difficulties with my pregnancy, depression/anxiety, and left permanent scars.

My children's keepsakes and personal items are all gone; things given to them by grandparents who have since passed, things that cant be replaced. I would love legal help and recovery not only for my items, but for the emotional turmoil all of my family has been through. Not to mention where my private pics got to.

Any assistance greatly appreciated, but please NEVER EVER EVER STORE ANYTHING WORTHWHILE AT U HAUL! TRUST ME, THEY WILL FIND A WAY TO GET THEIR MINIMUM WAGE MAKING, LOW CLASS, GRUBBY HANDS ON THEM!