Ugg.com / Deckers Outdoor
Reviews and Complaints

I purchased shoes from UGG store in New Jersey and not even a year passed they were ripped. Hence I took it to the store and they told me to contact customer support. I called them and they gave me the credit after 2 months.
Now when I have to purchase another shoes using the same store credit, they told me that the credit is expired. I mean really my $205 credit is expired.. I mean is this how UGG earns money from the customers by expiring their credit. NEVER EVER GOING BACK TO UGG SUCH A RIPPO.
taking away customers money and never ever notifying them.

Regards,

If you're hoping to be served professionally, this website is not the right place.
I didn't receive my uggs within the estimated time and contacted them for getting their help.
As a result, I talked to 4 or 5 representatives and no one wanted to take this responsibility. I didn't think that this small issue would be so big to them. It turned out that they had a specialist who works with this sort of issue, but why then they transferred me to each other like they were playing ball. If they thought that was funny, then I have to disappoint them and say that no, that looked childish. I asked them when I should call to get in touch with the responsible one, they said they don't know and promised to tell him. And then they hung up on me...
No one called me back, of course.
The problem hasn't been resolved...

I purchased a pair of Ugg boots from London shoe store near Covent Garden. They're one year old, so the warranty has expired.

They were expensive: £170, but I thought I was buying something lasting. But after this short time, it turns out that the 'leather stacked heel' is actually some kind of plastic, with strips of suede glued over it, and the deceptive covering is peeling off. My local shoe repair also cannot fix them because the rubber sole is made to wrap over the heel all in one piece.

They look similar to this year's Naiyah boot, but with a zipper closure.

Beware! These weren't cheap knockoffs, but my 'real thing' was just as rubbish.

Barbara Caswell

The boots were described as Genuine leather and Sheepskin and has it on the label inside as well. But the boots are not leather they are "fake suede" and very hard. The lining that is supposed to be sheepskin is also fake probably polyester fur. They are hard and everything about them is cheaply made. They are out right liars. The label says Made in Australia, which is also not true. They are made in China but are not made by the official Ugg company which started in California. The label should actually say made in China, since that is where the original Uggs are now made. Don't buy from

I have ordered three pair of ugg boots from www.ugg.com.au and when I received the package I saw only two pairs. I immediately contacted their customer service team and asked about the missing pair. The rep I was talking to seemed like a nice person and promised that they'll ship me another pair. Two weeks later I asked about my order status and they claimed that my order was on its way and will be here soon. Another two weeks passed and they said the exact same thing! For about two months they were lying to me and I'm sure that they actually never shipped the missing pair otherwise it should have arrived a long time ago! Boots are nice, but these people are liars and I do not recommend buying from this site.

email to uggs - I was on hold waiting on customer service for over 2 hours. i called at 8:47 est and at 11:04 the person i was connected to (after talking to her for aprox 20 minutes) said the people who could help me closed at 11 pm and i need to call back tomorrow. this wait time is unreasonable and asking me to call back tomorrow is unreasonable. I JUST WANTED AN EMAIL GIFT CARD... I GAVE YOU ACCURATE ACCOUNT INFO, WHY DO I HAVE TO STAY ON THE PHONE FOR 2 HOURS TO GET "CALL BACK TOMORROW" SERIOUSLY? ITS AN E GIFT CARD... NO SHIPPING, NO HANDLING!

I would never have purchased anything from this company ever again! I wish I knew how horribly they treat their customers before ordering. I purchased a pair of shoes with two day shipping. Later received a confirmation email, but there was nothing about two day shipping. I called the company and waited for 2 hours on the phone and then finally hung up because you cannot reach them. I gave up and tried their chat and was disconnected. Three weeks later I finally received an email! The response said I should look around my neighbors houses for my package. I asked about 2 day shipping and they replied that 2 day shipping was never applied to my order. I waited too long and still received nothing!

Horrible customer service! Don't count on being able to speak to a customer service representative. I held for 45 min only to be disconnected. This was after waiting 35 min. this morning and giving up and utilizing the option they have to enter your phone number to have a cust. service rep contact me. That was 4 hours ago, .

Was given a pair of UGG boots as a Christmas gift. Loved my boots and took very good care of them. 4 months after receiving the boots (brand new), they ripped along the seam above the heel. The rip is 3 inches in length. Was not impressed, as these are extremely expensive boots - they should last longer than 4 months! Took the boots back to the store they were purchased from (Quarks Shoes), and politely inquired if there was anything that could be done. The two ladies working were EXTREMELY rude, and told me that nothing could be done. I realize that the poor customer service I received is not a reflection of the UGG company, however the poor quality in which these boots are obviously made is most definitely a reflection on the UGG shoe company. I sent an email to the official UGG shoe company, and did not even receive a response! Not even an apology! If a person spends $250 on one pair of boots, they should last longer than 4 months! Clearly their shoes are terrible, HORRIBLE quality, and everyone should be warned - DO NOT WASTE YOUR MONEY ON UGGS! THEY ARE A COMPLETE RIP OFF. DO NOT LET THE UGG SHOE COMPANY STEAL YOUR MONEY, AS THEY DID WITH ME!

On Dec.26th 2013 I placed an order with the uggs company for two sets of uggs 3 button boots in size 8. On Dec. 27th 6. I placed an order with the same company for the same boot but in grey in a size 6. I received 1 pair of the size 8 black boots and my order for the size 6 grey boots the week of Jan.7th. As of now Jan.20th I haven't received the other pair of size 8 boots I originally ordered on Dec. 26th. On Jan. 12th I e-mailed the company and expressed my concern, but as of yet have had no reply. I am happy with the order I have received and would like some information on the other pair of boots I ordered. My credit card was charged for three pairs of boots, and the bill is now due, so I need to know the status of my order. I checked the order with realy pay, and it was processed and approved, so I am confused about the delay as well as in receiving no information about my order. Any information you could give me concerning this matter would be greatly appreciated. As I stated above, the sooner the better, as my credit card bill is due now.
Thanks
Pat Clowes

I already have a pair of genuine ugg boots these from Ugg original are of a much inferior quality and although I ordered the largest size which fits me in the genuine Uggs these are too small so I can't order a larger size. It says on the site 15 day full refund but they will not honour this all they will offer is 5% not a full refund I have emailed them repeatedly for a return address but they refuse to give me one and although they say they are Australian their English is very poor so I think they are misrepresenting themselves . Can you help?

Paid 2OO POUNDS FOR UGG BOOTS FROM REPUTABLE SHOE SHOP IN CARDIFF HAD THEM 2YRS AND PULLED THEM ON AND THE ENTIRE SHEEPSKIN ACROSS THE FRONT RIPPED, ONLY 12 MONTHS WARRANTY ON THE BOOTS FOR 200 POUNDS I WOULD HAVE EXPECTED A COUPLE MORE YEARS OUT OF THEM, I WOULD HAVE HAD MORE WEAR OUT OF A 10 FAKE PAIR THANK YOU TO UGG ! JUST GOES TO SHOW YOU THINK YOUR BUYING THE BEST BUT YOUR NOT...

Hi
I would like to complain about the above company, on January 5th I ordered a pair of Authentic Kensington Toast Ugg boots for £120 on the 11th of January I received my delivery. As soon as I opened my parcel I knew things were not quite right! The box was completley battered with sellotape all over it. When I opened the box the wrong boots had been delivered! wrong colour, material etc. I immediatly went to my email address where they had emailed me to say they were on there way to return them I have now emailed several times with no joy. I do not think for one minuite that this is a genuine company. Please could you help in anyway? tel [protected]

I ordered ugg-like boots on november 26th. And on december 12th and december 18th, when I called, my order was still processing. Their customer service pretended to escalate. On december 23rd, I reported them, the nomorerack page, to facebook as a scam which is where I found these sorry people. On december 24th, christmas eve, they pretended to ship my order via the united states post office which I know is a lie. I used paypal as I always try to, and got my money back. Use paypal, not your credit card if you can help it. Paypal will get you back your money. And in addition, these thieves will not have your credit card account in their compromised files. Their files were compromised, at one time.

I received an email regarding 1-day only 60% off UGG boots. Looked like it was from UGG Austrailia Directly. I went to website and actually put 2-items in my shopping card and paid throught paypal. When I saw the transaction ID confirmation it said " You sent a payment of $99.00 USD to [protected]@hotmail.com" I thought it was fishy that the payee was a hotmail account. I went back to the website and could not find phone number anywhere. I am pretty sure that UGGLLC.com is a copycat sight to get payments. I immediately cancelled my paypal payment. BUYER BEWARE ! ! ! ! I reported this to paypal!

This is a scam company selling fake ugg boots. They are also the same company as bootsoe.com. I ordered boots then did, y research the web site had no contact info, etc. I contacted paypal thank god I got, y monies back into my bank account, at which point I started recieving threating e mails,, wait your selling fake/ counterfeit ugg boot and i'm getting a nasty e mail yea I don't think so. Well I did in fact get some boots in yes they where fake. So I mail mr. Foo man choo and told him id gladly ship his fake books back to china,, all he would have to do is now send me the shipping cost in u. S. Dollars to me! They are wearable boots but not real uggs so I am donating them to a local woman's shelter, and i'll go to the mall and buy the real thing. So please my research real uggs by deaker do not, and I mean do not, either go on sale, sold directly from factory, no such thing as a uggs outlet store. So buyer beware and listen when your mother told you if it's too good or 1/2 price honey it's not real...

Ugg Australia dispatched me several pairs of slippers in November of last year 2011, the parcel was worth apprx £350.00. It was tracked and sent through TNT Melbourne Australia, the parcel made it through customs at Heathrow England at a cost of £58.00 only to get as far a the Liverpool distribution depot and then be lost. TNT has admitted this is a lost parcel but will not reply when written to in Newcastle, their complaints department. Also Ugg Australia do not reply to the correspondence even though I have a missing consignment number to quote, it has been almost a year since this fiasco started. My Christmas slippers never arrived and since I did not have the money to replace these slippers it was a pretty poor christmas in this household. Please please do not fall into this trap as I have

I purchased a pair of ugg short classic (£180.00) 3 month later a hole appeared on the top. Bowleys head office - Johnsons Shoe Company refused to do anything about it as it was cursed by me wearing the boots! Has anyone else experienced this problem and what was done about it

I bought a pair of UGG from a merchant called fr-boots.net based in China.
The payment was made through realypay.com! The boots are damaged and the merchant does not indicate any address where to return the boots.
Neither fr-boots.net nor realypay.com respond to my mail nor answer on the phone.
Be careful with fr-boots.net an realypay.com

I ordered a pair of boots from this site and before doing so, I clearly read the return policy (just in case) I was thrilled to think I couod order the boots I want and save about $75. I waited 10 days for them to arrive and when I opened up the box, I immediately knew they were fake. They didn't smell like leather and the sheep skin inside the boot was yellow and the ugg tag didn't look anything like the tag on the official ugg website. So I sent an email stating that I wanted to return them and get my $175 back and needed the address to return. The told me that I couldn't return them and that it would cost too much for me to return. Isn't that my decision to make? After many many emails demanding the address to send returns to, they stopped replying. Do not deal with this website! Total fraud!