Menu
For Business Write a review File a complaint
UNIQLO UK Customer Service Phone, Email, Contacts

UNIQLO UK
Reviews and Complaints

www.uniqlo.co.uk

Learn how the rating is calculated

1.0 3 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

UNIQLO UK Reviews 3

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

UNIQLO UK Disappointing Return Policy: No Merchandise Credit, Only Exchanges for Same Jacket

So, my hubby went and bought himself a jacket from UNIQLO UK, but guess what? He went and lost the receipt! And you know what UNIQLO said? They only do exchanges for the same jacket, but in a different size or color. No merchandise credit for anything else! Can you believe it? In this day and age, when other companies are bending over backward for their customers, UNIQLO is just not cutting it. We ain't gonna be buying from them again, that's for sure!

Read full review of UNIQLO UK
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

UNIQLO UK Unimpressed with Uniqlo UK's Customer Service and Return Policy

So, I had this whole thing with Uniqlo UK, you know? I was going back and forth with them, trying to sort out a problem. They told me that I had to go all the way back to the store in Stuttgart, Germany, where I bought the item. Can you believe that? I mean, seriously, who has the time and money to travel like that just to return something?

But hey, I was determined to get it sorted, so I gathered up all my receipts, the emails we exchanged, and of course, the defective jacket itself. I made the trek back to the store, ready to make my case. But guess what? They didn't seem to care at all. Can you imagine? I had all the evidence right there, and they just brushed me off.

To make matters worse, the manager there was so unhelpful. She even covered up her name tag, like she didn't want me to know who she was. Talk about shady, right? I mean, come on, just own up to your mistakes and help a customer out. Is that too much to ask?

Now, let me tell you, my family has been loyal customers of Uniqlo for a while now. We've bought at least 12 jackets from them, and this is how they treat us? Well, let me tell you, we won't be buying anything else from Uniqlo ever again. It's just a bunch of junk, if you ask me.

So yeah, that's my experience with Uniqlo UK. Not impressed, to say the least. I hope they realize that treating customers like this is not the way to keep them coming back. But hey, what do I know? I'm just a regular person trying to get some decent service.

Read full review of UNIQLO UK
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

UNIQLO UK Uniqlo UK: Affordable Clothing, Disappointing Customer Service & Faulty Products

Uniqlo UK (uniqlo.co.uk) is a store that offers affordable clothing options, but unfortunately, their customer service leaves much to be desired. As long-time customers who have been shopping there for the past 10 to 12 years, my family and I have purchased a considerable amount of items from them.

In March 2022, we made a substantial purchase of over ?600 worth of clothes. Among the items, I bought three pairs of jeans for myself, which I had altered at an additional cost of ?100. Initially, the material felt soft and comfortable, but soon enough, I noticed that the threads started peeling off. This issue became quite noticeable when I wore the jeans.

To address this problem, I filled out an online form in June, hoping to receive some assistance from Uniqlo's customer service team. However, to my disappointment, I received no response from them. Frustrated, I decided to give them a call in July. The customer service agent informed me that they had no records of my previous complaint and requested me to provide evidence to support my claim. They asked for pictures of the jeans in their entirety, showcasing the ripped threads, as well as the wash label, product code label, receipt, and details about how many times I had washed and worn them.

Despite repeatedly emphasizing that all three pairs of jeans had poor quality and requesting a replacement or refund, the customer service representative named Vimal dismissed my case, stating that they did not see any fault in the pictures I had sent. Instead, he simply provided me with a link to file a complaint with the ombudsman.

Feeling dissatisfied with this response, I requested to speak with a senior manager and escalate my case. However, all I received in return were repetitive email responses, seemingly copy-pasted, from Vimal. They refused to call me back or offer any further assistance. As a result, I have decided to take my complaint to higher authorities.

This disappointing experience has led my entire family to vow never to purchase from Uniqlo again. It is disheartening to see that they have lost loyal customers over a mere ?100 refund for their faulty products. I hope that by sharing this review, others will be aware of the poor quality of clothes being sold by Uniqlo and the unsatisfactory customer service they provide. It is essential for people to consider these factors before making a purchase.

Read full review of UNIQLO UK
Hide full review

UNIQLO UK Complaints 0

Looks like UNIQLO UK has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent UNIQLO UK, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is UNIQLO UK Legit?

UNIQLO UK earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: UNIQLO UK stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights UNIQLO UK's reputation as a trustworthy leader in their field. Customers can rely on UNIQLO UK's services, assured they're dealing with a highly reputable and fully legitimate company.

Uniqlo.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Uniqlo.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

UNIQLO UK as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up UNIQLO UK and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About UNIQLO UK

Screenshot UNIQLO UK
UNIQLO UK, operating under the domain uniqlo.co.uk, is a prominent and highly reputable clothing retailer in the United Kingdom. With a strong presence in the fashion industry, UNIQLO UK has established itself as a go-to destination for individuals seeking high-quality, stylish, and affordable clothing options.

The website, uniqlo.co.uk, serves as the primary platform for customers to explore and purchase a wide range of clothing items for men, women, and children. It offers a user-friendly interface that allows visitors to effortlessly navigate through various categories, including tops, bottoms, outerwear, and accessories. The website's intuitive design ensures a seamless shopping experience, enabling customers to easily find and select their desired products.

UNIQLO UK is known for its commitment to providing exceptional quality in its clothing offerings. The brand prides itself on using innovative materials and manufacturing techniques to create garments that are not only fashionable but also durable and long-lasting. This dedication to quality ensures that customers can rely on UNIQLO UK for clothing that will withstand the test of time.

One of the key strengths of UNIQLO UK is its diverse range of clothing options. The brand caters to a wide array of styles and preferences, offering both timeless classics and trendy, fashion-forward pieces. Whether customers are looking for a basic t-shirt, a cozy sweater, or a stylish dress, UNIQLO UK has something to suit every taste and occasion.

In addition to its extensive product range, UNIQLO UK places a strong emphasis on affordability. The brand strives to make high-quality clothing accessible to a wide range of customers, ensuring that fashion does not come at a hefty price tag. UNIQLO UK's competitive pricing strategy allows individuals to update their wardrobes without breaking the bank, making it a popular choice among budget-conscious shoppers.

Furthermore, UNIQLO UK is committed to sustainability and ethical practices. The brand actively works towards reducing its environmental impact by implementing initiatives such as recycling programs and using eco-friendly materials. UNIQLO UK also ensures fair labor practices throughout its supply chain, promoting the welfare and rights of workers involved in the production process.

Overall, UNIQLO UK, operating through its website uniqlo.co.uk, is a trusted and well-established clothing retailer in the United Kingdom. With its focus on quality, affordability, and sustainability, the brand continues to attract a loyal customer base seeking fashionable and reliable clothing options.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
3828 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. UNIQLO UK Contacts

  2. UNIQLO UK phone numbers
    +1 02078864930
    +1 02078864930
    Click up if you have successfully reached UNIQLO UK by calling +1 02078864930 phone number 0 0 users reported that they have successfully reached UNIQLO UK by calling +1 02078864930 phone number Click down if you have unsuccessfully reached UNIQLO UK by calling +1 02078864930 phone number 0 0 users reported that they have UNsuccessfully reached UNIQLO UK by calling +1 02078864930 phone number
  3. UNIQLO UK social media
  4. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
UNIQLO UK Category
UNIQLO UK is ranked 263 among 267 companies in the Apparel category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.