O'Neill’s earns a 1.0-star rating from 3 reviews, showing that the majority of surf and beachwear enthusiasts are dissatisfied with their apparel and accessories.
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Poor Customer Service at O'Neill's: Don't Expect a Response
O'Neill's customer service is pretty bad, to be honest. They never answer their customer service phone number, which they advertise all over the place. If you're trying to return something or have a problem with your order, good luck getting a hold of a real person. I wouldn't buy anything more than a t-shirt from them, just to be safe.
Poor Customer Service and Shipping Delays from O'Neill
So, I ordered some stuff from O'Neill and they charged me right away. They said it was shipped, but it's been 9 days and the tracking says they're still waiting for the order. I sent two emails to customer service, but they haven't responded in 3 days. I tried calling, but I was put on hold for 10 minutes and then they hung up on me. I'm so mad that I'm filing a claim with my bank. I don't think I'll ever order from them again.
Slow and Frustrating Return Process at O'Neill: A Review
So, I ordered a wetsuit from O'Neill on April 22nd. It arrived on April 26th, but unfortunately, it had some damage. I had to send it back to O'Neill, and they received it on May 2nd. It's now May 13th, and I'm still waiting for my refund so I can order a new wetsuit. I reached out to customer service, and they told me that the return process can take up to 4 weeks! That's crazy! If it takes that long, it will be about 6 weeks from the time I placed my order to the time I receive a new wetsuit. By then, I won't even need one anymore this year. This return process is moving slower than a snail on a hot summer day. It's absolutely insane!
O'Neill Complaints 0
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Is O'Neill Legit?
O'Neill earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of O'Neill's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Us.oneill.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
About O'Neill
One of the key features of O'Neill's products is their durability and functionality. The company's wetsuits are designed to withstand the toughest conditions, providing surfers with the protection they need to stay warm and comfortable in the water. O'Neill's boardshorts are also designed with functionality in mind, featuring quick-drying fabrics and innovative designs that allow for maximum mobility and comfort.
In addition to its focus on quality and functionality, O'Neill is also committed to sustainability and environmental responsibility. The company has implemented a number of initiatives to reduce its environmental impact, including using recycled materials in its products and reducing waste in its manufacturing processes.
Overall, O'Neill is a brand that is synonymous with surfing and beach culture. Its products are designed with the needs of surfers and beachgoers in mind, and its commitment to sustainability and environmental responsibility sets it apart from other brands in the industry. Whether you're a seasoned surfer or just looking for high-quality beachwear, O'Neill is a brand that you can trust to deliver the best in quality, functionality, and style.
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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