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United HealthCare Services
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United HealthCare Services Complaints 477

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11:19 am EDT
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United HealthCare Services My cellphone

My cellphone has become near useless for me. I have to keep my "Do Not Disturb" constantly turned on and not emptying my voice mail because UHC is calling me sometimes 3 times a day, everyday, even on Sunday. Not only calls but emails and MMS messages. Never giving up on their assault on my phone. I realize that it is not all UHC but scammers as well claiming to be UHC. Another thing about my phone is the government using my device that supposedly I own to keep track of me as well as cookies being used to spy on my usage. This makes me use the airplane mode in hopes that it'll help with my privacy. It's getting to the point that I'll quit owning a phone or computer. Already, I seldom use the postal system because of their crooked employees. Anything that is sent that resembles a birthday card will be opened by employees believing there is money inside and they do nothing to stop this. I see no evidence that anything is done with the scamming and hacking problems plaguing our country. I'm fed up with our government's focus of self greed and not solving what makes the common people from being robbed.

Desired outcome: We the people, need to send a message to our corrupt government by not voting Democrat or Republican. Both parties need to be abolished! They no longer are for the well being of its citizens!

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10:29 pm EDT

United HealthCare Services UHC First Line Benefits

Each 90 days UHC (United Health Care) provides $40 worth of over-the-counter products that one can purchase for free. I ordered quality blue earplugs. From the picture, it look like it was made of silicone. They shipped cheap orange foam earplugs. These foam earplugs will not stay in the ear. I called them and they would not correct the problem. I will be dropping them in November and picking another, like Humma or Florida Blue insurance.

Desired outcome: I will change the insurance company in November.

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8:01 pm EDT
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United HealthCare Services Medical insurance

Claims constantly denied nothing ever counting towards deductibles. They will pay one visit then lie and say the doctor used the wrong coding. Same coding as used previously and paid. Then denied, they do this every other year. Yet will pay bills sent in mistake on things that make absolutely no sense. For instance back surgery that I’ve never had. Or bowel obstruction that happened during a pregnancy. I’m a man! I will call and explain those are incorrect. But have someone rude say well the rest of the bill is your problem.

I’m currently stuck with a 1800 bill because they don’t want to pay their share and underwrite it. 400$ a month between myself and my company for them to constantly do this.

Desired outcome: Stop being fraudulent for one. Do their jobs.

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4:19 pm EDT

United HealthCare Services UHC Claim denied

Ref: Claim # [protected]/SP/008273 Member ID A936232669 Group 0755446

Medicine that I have bought for Covid from Medsaver pharmacy for an amount $725. I have raised the claim with UHC for reimbursement of the expense and submitted the required documents online and by mail, however UHC has denied the claim stating that the information sought was not provided. UHC will not provide email address or a phone number to make contact directly to sort out shortfalls if any. I have made every effort to satisfy all the added requirements to complete this process. However, the faceless business has no problems and non-bothered. United healthcare service is extremely bad and inhuman. This company is to be brought to justice.

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3:00 am EDT
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United HealthCare Services Unprofessional dentist

I had an emergency with my Upper right molar on Monday 28/2022. I couldn't get appointment until Monday. (They were open Saturday). I arrived and the receptionist claimed the appointment was for Tuesday, but they would see me anyway.

Dr. Hernadez took about 30 x rays, I asked them why, they said for the insurance.

Dr Hernadez did not take care of my tooth, She said I would have to have 6 teeth removed and a bridge. She said "If your roots weren't so long, I would remove all of your teeth". I was very upset by that comment.

I left with no treatment, only antibiotics. There was no agreement or plan for treatment. No paperwork no estimate.

I called 4 days later after antibiotics. Her office mgr. Told me only for the front teeth and bridge it was going to be $5,000 dollars. That's when I told her I was getting a second opinion and canceled the next appt.

I looked on my dental records, Dr Hernandez had charged my insurance over $800 dollars. I want to dispute the charges.

Desired outcome: I would like the excess charges dismissed. RefundedI have copies of x-rays in confidential email

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10:26 am EDT

United HealthCare Services Website login does not respond

This has happened for several days now (after many month of working properly). Attempts to log into uhc takes you to healthid login. Screen is completely blank... No prompt to enter id/password. Have tried this on both the edge and chrome browsers. I called uhc and was transferred to tech support. Person was very hard to hear (I asked her to speak more directly into her mic, but then her voice would get weak and fuzzy again). I did several things she suggested, but they all resulted with a completely blank login screen, which confused the tech. I finally told her I had to hang up because I could not understand her. I don't know if others are experiencing this new issue, but I can't seem to get uhc (the healthid login) to address it. Thanks.

Desired outcome: Have their website login work properly.

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12:27 pm EDT
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United HealthCare Services Customer no service

I don't need a call back but have an intense need to voice my complaint and opinion about this freaking company and their lack of customer service.

First of all, I am with a provider's office.

When I need to get benefits for a patient, they require you call but you don't speak to anyone. You have to WAIT for a f cking fax with a pin number to actually be able to speak with someone. That is nothing new for them but today I am especially annoyed...

I had a specific question regarding a patient's benefits. I stated what the question was when I did call in. That is ALL I wanted or needed. Instead he proceeded to give me info that I didn't need because I already had it. NEVER addressed my original question! When I asked him about that, he has to transfer me to a different department! It's called active listening skills people! For crying out loud! I was on the phone with this incompetent person for just shy of 20 minutes only to have him transfer me! If he had been listening to me, he would have been able to transfer me right away--not 20 later!

I count myself very lucky not to have this insurance for myself. It would actually cause me to not accept or to quit a job if that were the case.

Don't take people for granted UMR! You have to do better!

Desired outcome: Either close your doors or re-train your staff to provide TRUE customer service!!

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8:18 pm EDT
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United HealthCare Services payment of claims and lack of support when called in to office

On today, I called in twice. The last time I held on for 2 and 1/2 hours and was transferred to a supervisor who was not helpful and then hung up. Called back and was transferred to a hospital. I was told on 3/4/22 that these claims would be paid right away but that did not happen . I am getting many calls from providers about me paying the bills for more than a month.

My premiums are deducted from the SS check however a representative is saying I owe 2000 dollars. This must all be cleared up

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piss that i left priority partners
baltimore, US
Mar 25, 2022 7:13 pm EDT

how can you get results from someone who barely speaks english uhc dose not care they use a company called optum to turn down 10 % of your prescriptions they are milking the state,federal and all there clients ten they brag about there profits

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7:19 pm EST

United HealthCare Services Sales/junk mail

Almost every single day for the last year I have received junk mail for Medicare. I have called the company several times to be taken off their mailing list. I do not need, nor want, Medicare as I am a veteran and all my medical, vision, and dental needs are taken care of through the VA. Even one of UHCs that I spoke to was unaware of this and she said her husband and father are veterans. It's sad that I have to education one of your people. My last call was transferred to AARP. The call before that the representative was nothing but argumentative. When I asked for a supervisor she put me on hold for 13 minutes then disconnected the call. And you think I would even consider doing business with a company like this even if I needed/wanted Medicare? You are sorely mistaken.

Desired outcome: Stop sending junk mail

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1:17 pm EST

United HealthCare Services United Health Care customer service

I called to find out why my surgery was cancelled. UHC paid for my visit to Dr Pandit as on orthopedic physician to do surgery on my left knee. The hospital cancelled me out of surgery due to UHC not approving my insurance.

I was on hold for 1 hour and then again later for another hour and hung up.

I got the question asked but they never came back to the line.

I live in Nevada and am having a hard time getting answers to this question.

A side note: After the call I checked for missed calls and found a message from a complete stranger calling me for clearance on his surgery. How in the world did this private man from Utah see my number on his call back. Your security needs some attention as well as you customer service.

Ilene Chapman

[protected].

Desired outcome: Approve my surgery.Contact me with a reason why not!Call or text me or email me.

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12:21 pm EST

United HealthCare Services Spanish line… Thursday February 20 2022, 11:50 am

Today February 10, 2022, I called for information about my United Health insurance, I am new to this insurance and needed information; I called the Spanish line and the person who attended me was a woman with a Colombian issue; The way he treated me was very hostile and unpleasant, he did not help me and he did not transfer me to the right person either, he told me that the next time I call them I should do it directly with someone in English... If I call the line in Spanish it is because I do not speak English well. This person did not treat me in the best way

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7:56 am EST
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United HealthCare Services Deception - Advertising - Rides to Medical Appointments

02/07/2022 Patty (Navigator) informed me that Vendor: Modivcare did not have to guarantee my to and from my doctors office. I have been late to appointments and on many occasions, Modivcare failed to procure my ride home. I was 'stranded' at the doctor's office.

The only reason I terminated coverage with Cigna to come to UnitedHealthcare was due to the advertised 'Rides to and from Medical' appointments.

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piss that i left priority partners
baltimore, US
Mar 25, 2022 7:15 pm EDT

you made a big mistake you should have went to priority partners they answer the phone in the u.s and very professional

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1:41 pm EST
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United HealthCare Services Canceling service

United Healthcare makes it as difficult as it can to cancel its policies. If you have overall health, dental, and vision you have to go to each site to cancel. The site that supports vision and dental does not show the dental policy. You can't access the payment method or the payment history for Dental. You place a call and after waiting a long time, their system disconnects. The company debited payments for Dental and Vision for a year after I canceled them, or I thought they I had canceled them. I usually catch these debits on my account but missed these. My daughter couldn't get Dental insurance when she applied for coverage. The new company indicated that she had insurance from United Healthcare. That's when I started backtracking and saw that they still debited my account for Vision after I canceled it. The Dental policy never showed up. If you don't see you have a policy, you can't cancel it. Another health insurance did something similar. Never let a company debit your account. Control all payments so you can cancel any account by stopping the payments. United Healthcare is the worse health insurance company I've ever done business with. States need to refuse them conducting business in their state. I have filed a complaint with the Ohio Department of Insurance.

Desired outcome: A refund and to keep United Healthcare from doing this to others.

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11:05 pm EST

United HealthCare Services customer servie

Unable to do a simple address change...i was transferred seven times and hung up on once. I am about to change insurance companies. But what do you expect when the company changes services from the United States to a foreign country. There will be translation and communication problems. I have encountered these types of customer service problems with foreign run call centers before. I live in the United States and there has never been problems like these from American based call centers. This is not a political statement; but true to form problems. They are ill trained, shout at times and have a disrespect for people who are disabled and count on their insurance company for benefits.

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krh150
US
Feb 22, 2022 12:36 pm EST
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The customer service people have for the most part been in Central America. Although my experience has been that they are very "sweet" and "understand my frustration," they are ill equipped to help. They have even on occasion provided not just inaccurate but false information, including telling me that a procedure did not require authorization when it did. Nobody could figure out the correct way for my husband to use the benefit in his plan's benefit for meal delivery after hospitalization. I can only imagine how hard it must be for somebody who is alone and does not have the ability to constantly self-advocate and follow up. When you add to that communication difficulties due to basic language difference, the situation must be more awful. No Spanish speaking person should be made to suffer indignities over language. Spanish is a worldwide language spoken by many millions for heaven's sake.

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4:12 pm EST
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United HealthCare Services Dental, eye and hearing services

All last year I tried to find a dentist from the list UHC sent me. Their lists are old and in all services medical, dental, eye some are no longer working with them, dead, sold business 5 yrs ago, etc. UHC says it is up to the provider to ask to take them off the list-while the former provider claims they called and wrote UHC several times. So it is a mess especially in Florida.
They also give you the same offices# with different names. I have reported those not in network which they do not pay the 100% of the $2500. they claim too. I have found out after going to a Dr. and wasting time they are not in network even though UHC sent me and they said they did work in network. I have been double charged by the Dentist who charged me for exrays saying then they wouldn't go through my insurance before a plan and they did double dip. I have reported this to UHC-Medicare fraud and they have no interest or care. I have reported several incidences where UHC approved and the Dentist tried to charge me as well. They have few dentists who work with this company and no Specialists with Broward County, Florida which is heavily populated. I had to travel 1 hr to a periodontist who tried to charge me twice. I need a prosthodontist and the closest one is 3 hrs each way. Last month I called and spoke with 8 people from Dental, the Supervisor Barbara never got back to me, at least 3 member services including those supposedly in complaints, never received a response in writing or callback just that they were escalating again. I used 800 of the 2500. because the dentists in their service couldn't, wouldn't do the work or just tried to talk me into services outside the service UHC pays for ie: pulling all my caps and bridges out, and replacing them with implants ((which I can not do/afford.50, 000-75, 000)- I had 2 bone surgery implants that did not take prior to this time and have very little bone or gum and need a partial and my mouth is so messed up they sent me to the perio who also wanted to do bone and implant and a protho (which they do NOT have and refuse to find one in this area-they say they will -and never call me back. I wasted 1 yr going to dentists they told me about to no avail. There are 3 prosthodontists just with a mile from me-so I know there are many. I asked that they find someone so I can get a partial and 1 agent told me they never would call me back and Florida is the worst. They said they have one 3 hrs each way from me(6 hrs traveling time) and who knows? It took 3 different offices to find a dentist that actually worked with them to pull a tooth that was hanging from the bone with both sides nerve exposed and they were a clinic who only sees you every 3 months! They won't allow me to use the balance this year and although I have already called 3 x -no response...just we will escalate it to next escalation! What do I do?
The other problem is 2020 eyecare which is a joke. In Ft.Laud Broward county where there are optometrists ever mile-they have 7. You wait 7-8 weeks to see one and your choice of glasses is a laugh to the people working there. A case with 8 glasses -3 are kids, 32 are mens and 3 1960s frames are your choice. To make matters worse 20/20 sent me a letter in July they were hacked and information such as SS, addresses and phone#, banking was stolen. They let me know in July. 7 months later. I spoke to some Optometrists that said they applied and nobody ever contacted them back.
I don't expect they will ever contact me back, nor find me a specialist, (I found only 1 good honest dentist but she sent me to the specialist) nor will they bring over the balance that was unused that I requested. I have wasted hours calling, and I am without back and side teeth on the bottom Difficult to chew. Can you help me? i am a senior and this Company should never be recommended by AARP or anyone.They have no depts recruiting Dr's or Dentists.

Desired outcome: A prosthodontist in my area, my balance left over from last year , A vision company that isn't considered a joke by the Optometrists,

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3:21 pm EST

United HealthCare Services United Healthcare Supplement Plan K 2021 Member ID 0624/4901-11

I paid $106.50 per month from March 2021 through November for tests related to AFIB. This plan paid a total of $154.95 (ALTOGETHER) I had to pay out of pocket for more $350. This plan did not cover 50% of my co pay for the Primary Doctor or the Specialist. NOT EVEN CLOSE! It paid a few dollars only. It was a worthless plan so I have switched to another provider. I am on a fixed income and I felt like I was cheated. L Kempf

Desired outcome: I would like a substantial refund of what I lost using Plan K.

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Update by Fairlight
Jan 14, 2022 3:25 pm EST

I would like a refund of most of the money I spent on this Plan K. It was a terrible plan for me. I cost a lot of money and caused me to have to pay out of pocket. It would have been much cheaper to have just used Medicare without their Plan. I would have been better off financially.

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8:33 pm EST
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United HealthCare Services United Healthcare

I enrolled in my employers healthcare plan in September 2021 cancelling cobra with BCBS.

The first week of November 2021, I sought medical assistance at an urgent care but was told that they did not have the equipment necessary to find out what was causing gastrointestinal pain. I was basically put in fear mode that I could have peritonitis and that I should go straight to the ER across the way.

I did what I was told not knowing what was wrong as I've not had any previous history and my general health had been great. I was checked into the ER where they ran a CTSCAN and took blood cultures. I was then told that I needed to be admitted to the hospital. Mind you, I had no advocate and with a newly discovered revelation that UHC will not pay for ER visit effective as of 6/2021, I am sitting on a $30k hospital bill as well as other bills that UHC refuses to pay.
I was told by UHC that the hospital needed to send in correct coding in order for them to pay. According to the hospital they have 6 months to resolve the issue.
I was diagnosed with diverticulitis and had an attack. Apparently there was a tear in my colon. I was basically told that I needed surgery, which in fact was not true at all so I don't know who is to blame for keeping me in the hospital for several days. UHC refuses to pay and said that I could have been released the following day. The blood cultures came back without any signs of an infection. What's more I was reprimanded by my attending physician for asking too many questions and put under further duress for other things that took place during my stay.
I sought a specialist and had everything checked out and was told that diet will keep my flare ups from returning.
It wasn't until today, that I found UHC's refusal to pay for ER visits and my employer never divulged their stance.
I feel that I had been severely taken advantage of by both the hospital and UHC. Surely, this was well know. To the medical profession and I've got a hospital bill that I can't afford to pay. I am still waiting for the hospital to get this resolved and in the meantime I am receiving a statement that this is not a bill but I may be responsible for. I am 60 and this is unacceptable. Had I known, I would have sought another urgent care to avoid an ER visit but when a person is threatened that their life is at risk then who am I to believe?

Desired outcome: Employer and UNITED HEALTHCARE TAKES RESPONSIBILITY

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5:03 pm EST

United HealthCare Services UHC Community Plan OTC & Food benefits

New for 2022 is (1) card for both the OTC and food benefits. it was to take affect 1-1-22. Those benefits expire the last day of the month. No rollover...Problem is no one anticipated the xmas holiday mail, the pandemic or weather. Pandemic has been going on for (2) years. Xmas happens same time every year, and December weather is usually cold and or snowy. No news flashes there. A vendor was hired to send the cards out. Today is 1-10-22 and still no magic card. The benefits will expire in (20) days. I was advised to anticipate a (3) week mail window. If that is correct, I will have (10) days to use the benefits or forfeit them.
I stayed with UHC for another year because of this benefit.

Desired outcome: Resolution should be an extension of these benefits for an additional (30) days.

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12:14 pm EST

United HealthCare Services Healthy Benefits

In 2020, we secured the HMO and we had $80.00 each quarter for the Healthy Benefits orders. This vendor that supplied the Healthy Benefits was Wal Mart. For 2022, UHC went with a different vendor for the benefits and, their selection is only about 10% of what Wal mart offered. A convenient method of UHC of bait and switch with an inferior vendor. If I had known this at the time of my selection, I would not have chosen the HMO. Bad customer service.

Desired outcome: Go back to Walmart in the over the counter healthy benefits

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Update by Galen & Carolyn Kidd
Jan 06, 2022 12:16 pm EST

Besides waiting 25 minutes for customer service and a non-speaking English, a very poor company

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krh150
US
Feb 22, 2022 12:44 pm EST
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For those who are dissatisfied with any Medicare Advantage Plan they are currently enrolled in, there is still time to switch ONCE up until the OPEN ENROLLMENT period ENDS ON MARCH 31, 2022.

We are enrolled in a United Healthcare Medicare Advantage Plan ourselves and shopping for another carrier's Advantage Plan.

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jayceejay
Las Vegas, US
Jan 17, 2022 10:49 pm EST
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With this new Healthy Benefits vendor, on one item the quality is crappy and cheap and with delivery problems. This item, and I am not afraid to mention, is men's disposable underwear. This is a very poor product and appears to be mostly made of tissue paper and nowhere near the quality of previous vendor Walmart -plus quantity offered is considerably less. Of course, UHC changed after the enrollment period ended. Had I known that such a poor-quality item was offered, I would have switched to another healthy benefit program. Go back to Walmart or to another vendor with quality such as Walmart made available and let subscribers know during enrollment period of such a change. Jerry C. Jermanus

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krh150
US
Feb 22, 2022 12:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of jayceejay

It is NOT TOO LATE to switch to a different Medicare Advantage Plan! If you are already enrolled and do not like your plan, you are allowed to switch to a different plan ONE TIME during the OPEN ENROLLMENT PERIOD which does not end until MARCH 31, 2022.

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5:43 pm EST
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United HealthCare Services dental insurance

In October 2021 I called to ask about my dental insurance. My denture had broken and I needed to know how much was covered. I was told that if I called back in a week I could sign up for a rider and it would cover the denture. When I called back I was told that I had to call back between the 1st & 7th of December 2021. I did and the man on the other end signed me up and said that I would receive a confirmation letter in the mail and that the coverage would start on January 1st, 2022. I never received the letter and I just got off the phone with Miguel. He told me that I wasn't allowed to apply for a rider because I had coverage. And that dentures are not covered. In the meantime I have been trying to eat without them & taking the chance of CHOKING TO DEATH! I have spoken to at least 4 people over there between October and now. Does ANYONE know what they're doing? Miguel also told me that I was told that I wasn't eligible. THAT IS AN OUT AND OUT LIE! I want some sort of action taken here!
Carol Bergen
[protected]
[protected]@YAHOO.COM

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krh150
US
Feb 22, 2022 1:04 pm EST
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United Healthcare Medicare Advantage plans come with very basic dental insurance.

The basic dental covers very little, pretty much just cleanings, some x-rays and exam. However, but they DO allow you to add a rider for additional dental coverage over the basic plan.

You can ask for the rider any time within 3 months of your Medicare Advantage plan enrollment. They only start additional coverage at the start of a new month.

I would look to see how much they billed you, and if they billed the extra $38 or so for the rider. The extra rider costs somewhere around $38 a month.

I would call United Healthcare and file a grievance. Because you already asked for it and it sounds like they messed up, you may be able to get them to retroactively date your coverage if you also pay the whole current month premium, and maybe get help for your denture right away.

If you set up your account online, you can add a rider yourself. You can see what the rider covers over the basic coverage.

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Cbergen
Arlington, US
Feb 22, 2022 2:16 pm EST
Replying to comment of krh150

My sister paid for the denture. Over a thousand dollars! What now?

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About United HealthCare Services

Screenshot United HealthCare Services
UnitedHealthcare is a leading health insurance provider in the United States, offering a wide range of health insurance plans and services to individuals, families, and businesses. With a mission to help people live healthier lives, UnitedHealthcare is committed to providing high-quality, affordable healthcare coverage to its members.

One of the key strengths of UnitedHealthcare is its extensive network of healthcare providers. The company has partnerships with thousands of hospitals, clinics, and healthcare professionals across the country, giving its members access to a wide range of healthcare services. This network is constantly expanding and evolving, with UnitedHealthcare actively seeking out new partnerships and collaborations to improve the quality and accessibility of healthcare for its members.

In addition to its network of healthcare providers, UnitedHealthcare offers a range of innovative healthcare solutions and services. These include telehealth services, wellness programs, and personalized health coaching, all designed to help members stay healthy and manage their healthcare needs more effectively. UnitedHealthcare also offers a range of tools and resources to help members make informed healthcare decisions, including online health assessments, cost calculators, and provider directories.

Overall, UnitedHealthcare is a trusted and reliable healthcare partner for millions of Americans. With its extensive network of healthcare providers, innovative healthcare solutions, and commitment to improving the health and well-being of its members, UnitedHealthcare is well-positioned to continue leading the way in the healthcare industry for years to come.
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Overview of United HealthCare Services complaint handling

United HealthCare Services reviews first appeared on Complaints Board on Feb 7, 2008. The latest review Ucard benefits owed was posted on Oct 11, 2024. The latest complaint laid off permanently due to outsourcing - and problems because of that was resolved on Jul 03, 2014. United HealthCare Services has an average consumer rating of 1 stars from 487 reviews. United HealthCare Services has resolved 49 complaints.
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  1. United HealthCare Services Contacts

  2. United HealthCare Services phone numbers
    +1 (888) 545-5205
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    Customer Service
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    Members With Health Plans
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    Members with Short Term Insurance
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    Individual Exchange Marketplace Members
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    TRICARE West Region Beneficiaries
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    For Employers
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    SHOP Exchange Marketplace Plans
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    Medicare - Group Retiree
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    Brokers & Consultants
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    Health Insurance for Individuals & Families
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    UnitedHealthcare health insurance plan through work
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    UnitedHealthcare Medicare supplement plan
    More phone numbers
  3. United HealthCare Services emails
  4. United HealthCare Services address
    9900 Bren Rd E Mn008-T-615, Hopkins, Minnesota, 55343-4402, United States
  5. United HealthCare Services social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 16, 2024
United HealthCare Services Category
United HealthCare Services is ranked 2 among 112 companies in the Health Insurance category

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