United Overseas Bank / UOB Bank
Reviews and Complaints

I opened a UOB ONE account last year and was offered a UOB ONE credit card on the spot but I rejected it as I do not need the card at that point of time. Fast forward months later, I've decided to apply for the card and did it online but was rejected twice. Thus I contacted the customer service as I felt I am more than qualified in terms of income and the amount I have deposited in UOB. Customer service was unable to explain why the application was unsuccessful and he advised me to apply the card at one of their branches. I went down and sounded my concerns and the guy who attended to me didnt see an issue with my credit standing and he did another application for him. However, I received my 3rd rejected application with a letter to inform me to get my free credit report from CBS. I got my report with an AA rating, score 2000! Disappointed I contacted the customer service and asked her on who I should be speaking to but she was unable to explain why the application was rejected or was able to advise on who I should be contacting regarding such issue. She told me that no one will be able to help me even if I make a visit to the UOB branch. She told me to pledge 10K instead to get a card. I read about cases where pledging does not guarantee a successful credit card application if the bank does not value you as deserving of their card and this incident made me feel that I belong to that unworthy category despite my very healthy deposit amount with UOB. A total disappointment for my first card application with UOB. This is ridiculous and unacceptable! I cant believe that there is no one in the UOB who take charge of such matters.

Complaint was logged on 15/8/2019 that one time password was never received on my mobile. It is now 21/8/2019 and status is still not resolved!

Constant answer is our IT is checking the issue. At the same time CS rep always ask to reboot hp, check with telco, but never admit the slacking is actually from them.

Explanation is required immediately!

On many days the PB Banking facilities are not available at this Branch.
Reason NO TELLER.

Yesterday I was at the PB at 930am sharp, no service till 955am. How can any busy PB customer waste 25 minutes to do any transaction ?

We are not allowed to see our own account details ?

ABBSURD - how to keep track of multiple FDs and different accounts with Different maturity dates - NOT NOT NOT CUSTOMER FRIENDLY.

If I have a better choice - move to other customer friendly banks. WE need records of our accounts in black & white.

UOB ur slogan of "Right by you" is a joke especially when none of your customer relations staff practices nor prescribe to your core values.
Soo far all our experiences with your team have been frustrating & distasteful. Downright to the managerial level to the likes of Mr Sammy Koh, Senior AVP who breach the golden rule of "customer service" - the humanity touch. All he cared abt (in his words) "I m just here to deliver the message" like a automated machine regurgitating his script with absolute ZERO humanity touch and absolutely disregard of the customer's feedback. Sarcastic & cynical was his attitude. With the perpetual habit of cutting a customer off.

Back in 9th june, i got message in Facebook and he says me that to do one secret work. He told me that he is a bank manager of UOB and he finds one account which holder has been dead and nobody had come to take the cash. Thus he told me that we both can do it and can be benefit us both. He told me that his name is Cheong Wee and he thus send me all the details about him and again he told me to send the email to the email address that he had provided. After one day the bank responded to me and the bank ask for some questions and the manager send me the answer that have been asked by the bank. Thus bank again replied to me and he says answers are correct and i need to be in Bangkok for the sing of the autternity and final realeas paper. Since i cant make it to thailand in sort period. Bank send me a email address of the lawyer and the lawyer replied and tells me to send him 2500$ for the work. And i dis send them but now they haven't replied me back. I can show every email and things to you. They are using your banks name and manager name to make people sure that they are real. They even send me the account number in which they have a account in your banks too. Please do investigations and find them. I am poor and money that i send to him was of loan. I lend for many people. Please reply to me asap [protected]@gmail.com is my email address. I hope you can help me.

I went to UOB bank at Raffles Place to submit 2 applications to recall the wire transfers as per one of the reference above. UOB informed me that the beneficiary has executed the payment, funds withdrawn and the account has been closed and I have to liaise with beneficiary directly.

The reason for the request is because I solicited a company's service and 'the company' that I sent the money to is not connected to the company that I solicited. The transfers were therefore fraudulent and the bank did not warn me that they could be a scam.

I would like to seek your advice and help to recover my money and would be grateful if you could look into this further.

Thank you.

Sincerely,
Janet Ng Poh Tee

I had called the customer service to ask about my salary which was credited. I spoke to 2 different customer service agents, Lotus and Rhydil on 2 different calls. Not only did I feel that I was not getting the answer that I wanted, I do not even feel that they even put in any effort to try. On top of that, I don't appreciate the tone that sounded frustrated with my queries.

I should really consider changing my bank account.

Date: 26 June 2019
Concerning: Assistant Branch manager Pipat Sonjai
1. Refusal to cash a cheque written by myself to be drawn from my account at the branch to pay Bt22, 227.40 to The Waterford Diamond Sukhumvit 30/1 Juristic Person (condo) which has its branch at Siam Commercial Bank, Emquartier (Phrom Pong)
2. According to Waterford, SCB had questioned legibility of one of the numeral "2"s.
3. I had therefore written the numerals a second time so there would be no doubt and signed the cheque a second time.
4. I had been advised by Waterford to process the cheque at my branch - as above.
5. I spent 1 hr 20 mins at the branch while Mr Pipat found excuses not to process the cheque and was discourtesly treated while he walked off and ignored my discussion.
6. The upshot was that Mr Pipat refused to cash my cheque even though it was thoroughly presentable.
7. I was given many lame reasons for the refusal: ie supposed new regulations that cheques can only be used for payments to the same bank, that I should present the UOB cheque at SCB etc.
8. The upshot was that my cheque has been wrongfully refused - and suggests that cheques are no longer an acceptable form of payment.
9. I request an apology from Mr Pi[pat for his evasiveness and rudeness in abandoning me in the branch - and compensation for my wasted time.

I deposited a $80 cheque ( from SMRT) to be deposited into a joint UOB account with my wife. I received a rude shock from a Mr Gissord today (13 Jun) that the returned cheque was wrongly mailed to his address. It seems that the cheque had been returned because the joint account had been closed(I must have forgotten). Confidentiality is everything and i am abhorred that the cheque was returned to the wrong person/address. What would have happened if Gissord didn't bother to call to alert me - I would be left in the dark.
Further, the cheque was deposited some 2 wks ago - why did it take so long to be returned?

It may be just $80 in this instance but what if it was a much more significant sum of money? This careless mistake is not acceptable for a large bank like UOB

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HP [removed]

Hi, I would like to ask if it is possible to not receive anymore cold calling from UOB insurance. It is not the first time I am receiving this. I already politely rejected the offer and yet the agent still insisting on me purchasing. And on a morning 10am? Seriously? I need my sleep.

The phone number of the caller is 68547070‬ and her name is Louise.

I am calling Singapore UOB hotline and seek help in my outstanding bill which I already paid. The person who named SATUA (he spelled the name to me) sounded very rude and raised his voice because I don't get which date he wanted in the statement(letter). Moreover, he raised his voice not only once which makes the whole conversation very tense and uncomfortable. This incident happened in 20/05/2019. Around 18:40-18:55. Please look into this employee of yours.

I was never a UOB retail customer. Maybe many years ago I have taken their home mortgage before. That time I was staying at my old address

Last year, I signed up with UOB One credit card with my new home address which I was staying since 2012. Only few months ago I was trying to sign up with their internet banking so I can check my credit transaction only. To my surprise I couldn't do so, the customer service told me the UOB bank itself still having my old address. I was very unhappy because I signed up the card with new address and UOB sent me monthly bill to new address for the past many months. I just simply cannot apprehend this simple logic. What the hell!

Time past, only 3 weeks ago then I walk in to UOB Bedok branch to fill the form to update my new address with UOB. I have ticked the form to update all my accounts. Few days later, then I received the letter from UOB saying my address is updated.

Then I happily to register my internet banking, the system failed me again saying I don't have the card pin. So unhappily I called the bank again request for the pin.

Today, I received the card pin by post. Again, I happily try to register for the internet banking. To my surprise the system failed me again saying my address is not updated. Then I speak to customer service, instead of helping me, the customer service wanted a screenshot of the letter I received from UOB on the address update. I was very upset by her request. This is a letter from UOB, why she is representing UOB wanted a copy from me? I told her she needs to get this internally and don't be lazy. And I wanted her to resolve this by tomorrow and get back to me, but she refused and she told me she needs 3 working days. I told her I don't need her service as she couldn't help me much and she transfer me to another customer services after I waited for many minutes. The new customer service only speaks to me for a short while and then the line cut off. He didn't even bother to call me back.

Terrible UOB.

A Privilege Banking employee was not careful and did not do due diligence on my account. He did not check whether there was Indemnity for phone/email instruction in the UOB system, and mistakenly asked me to send that document, not once but two times..

The first problem is he gave wrong instructions at first and asked me to send it again. It appears he destroyed the first one to cover up his first wrong instructions. He gave second time totally different instructions more than 3 weeks later claiming the first one did not arrive. In any event, the original Indemnity has been in place since Jan 2019, so he should not have asked for another Indemnity 2 times.

The second problem is he committed to a higher percentage interest for renewal of the time/fixed deposit on the phone yet he silently changed that to 0.45% without consulting or informing me.

The third problem is he, without permission, wrongly deleted my good e-statement for Feb 2019 and replaced with defective template e-statement, not showing all of my transaction history and all account balances. He even added his name on my personal- privacy statement without my permission. I do not want someone else's name on my personal property. I asked him to drop his name, quit as my RM, and re-post good old e-statements but he has not done that.

I am incurring lost interest each day for wasted time on two deposits while this nonsense was happening, and CAD$72 Fedex fee for nothing due to his breach of duty of care, breach of due diligence, lack of attention to details and overall negligence as a bank employee.

It brings me great disappointment and frustration to be writing this feedback to you after hearing how my Father was being treated over the phone. To cut the long story short, due to the changes that you have implemented to your phone banking system my dad can now no longer do fund Ted via phone banking. The things is, if someone had pre-empted and prep him prior to the change he would not be so upset about it. The sad thing is the rationale and purpose of change was not clearly communicated (it's obvious that it did not reach him). Perhaps, as you are rolling out changes, it would be good that you keep in mind the different needs of your clients as well. As there is a word limit to this, I will jump straight to my point. I feel that the professionalism and the image of your bank is at stake if you have staff who advice clients to switch to another bank. I think I need not elaborate more on how damaging and irresponsible this sounds. The staff who said this was MR Low. I Hope you can pull out the voice recording and investigate on this matter. It would be good if you can follow up by giving my Father a call after that to explain the matter. His mobile number is 92217535.

On 11/4/19 15.45pm I went in the counter at clementi blk 449 ave3 branch and told the staff jeffrey quek about my husband uob bank book can't update, I bank for my husband on 10/4/19 $900 n is our money I wanted to update n see, he try update for me n make spoilt my husband uob bank book and say I make spoilt. Please give me a call [protected] n I cannot see my money I bank for my husband car instalment.2) my brother in law on the 28/3/19 update can see but I go in counter he never help but make my book spoilt. Thanks

Hi ;
I have waited 7 days and never recieved my cash back . It happened at atm 952 on 1st April 2019. My cash was 50$ notes 85 pcs .i felt so disappointed it took so long and made Me worry and it caused my cash flow problem and cannot transfer back home ! I made report immediately and kept getting the same answer like still investigating and never bank in yet . I even visited to UOb branch and made report. I am hopping to get my money back immediately. Pls action ASAP

Hi,
I first got to know about my above card got suspended in sep2018 at the kiosk counter. I called up and was informed that its due to some verification required by the bank that I failed to submit. I was then guided to email the document required to respective address with some code which I did it on that particular day. I was promised it will be done within a week but to no avail. So I called up again and it was assured its ok. But when I try to use it in oct, it got rejected again! I calked again and they lifted it gain.in nov the same whole story happened again and I was told the document that I sent ain"t enough?! I'm getting very upset then but they assure me again to settle it and"this time all should be ok". But it never happened. I was confused and requested my new card as it was expiring in dec18. I was assured again to sent my new card one month before its expiry but I only received it in end dec18!. All this chain issues makes me sick! After being a customer with uob for more than 20years, how can you embarrass me at the counter with such rejected card without any information upfront? Soi decided not to respond to any of uob calls anymore since then and I requested for termination of my card.
Finally, my suspicion on uobs integrity pertaining this issue is justified today when miss may from your so called retention department called me up today to offer a 3yrs waiver if I retain the card. When asked did she know the reason of my request to terminate, she answered as"here written as low usage"... What?! Its definitely an integrity issue. What kind of lie is that? I trust no more and asked her to proceed with my termination request.
I hope by writing this complaint, you can get the root to those who is responsible for this nonsense as I cant tolerate such integrity issue.

I have submitted the report about the wrong funds transfer after 3 days of transactions. They said one month to get back the money after that become 2 months. Next is ask me to report the police. Within 3 months, they didn't update me anything and when I called they gave me the different information. They blamed to ocbc and it is the one who didn't corporate. Now is 6 months already and they refused to take responsibility and update about the situation. The bank is really sick and irresponsible.

To: UOB bank
Re: Account Number [protected]

I am writing to your good office to provide some feedback with regards
To the above-mentioned service.

I have called the UOB hotline on 24th Dec 2018 at abour 2.30pm. A female
Lady (I can't remember her name) attended to me. I have requested her
To place a stop cheque order. She advised me on the charges and told me
She will revert in 15 mins to confirm the above.

Indeed she revert and inform me the charges is $30 for the service and she
Has further me that the order is successful.
On the Christmas eve, I was going for my dinner with my family and
When I made payment for the bill, the payment was declined due to
Insufficient fund.

I notice there is a debit deduction and the account turn to be negative.

On the 26th Dec, I called up the UOB hotline to verify the matter and
I have requested a reply, the lady who attended to me has promised to
Investigate the matter. I have waited for a couple of hours but I didn't receive any reply therefore
I have gone to the Tampines Branch to further the check the above case.

At the Tampines branch, a guy wearing a coat attended to me. After sharing and explaining
The situation, he assured me he look into the matter and send me email.

I am disappointed with the above service. Until now, no one has called.

From : Mr Teo
H/P: [protected]
email: [protected]@austtech.com