Menu
For Business Write a review File a complaint
Uoozee Customer Service Phone, Email, Contacts

Uoozee
Reviews and Complaints

www.uoozee.com

Learn how the rating is calculated

1.2 11 Reviews 17 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Uoozee Reviews 28

ComplaintsBoard
M
10:35 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Uoozee Beware of this company - do not buy from this company

I unfortunately made two orders to this company before I received the first order. The items look nothing like the images on their website. One blouse had raw scissor cut edges. I immediately followed the instructions for returns by emailing their customer service and after several attempts to get a response from them I’m finally learning that they try to dissuade returns attempts by offering to send $18 for the entire order ‘in order to avoid the hassle and expense of shipping the order to China’. I still haven’t received my second order and together I’ve lost over $200 on both of these orders. I feel very stupid for blindly trusting

Recommendation: Stay away from this website. This is truly a scam company

Read full review of Uoozee
Update by Melinda Shiner

I wished I’d known not to blindly trust an online merchant. I’ve added to landfills and I don’t like to think about the likely conditions of the manufacturer of this clothing that Uoozee sells

Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Review: Total Rip-Off, Unwearable Clothes, and Unethical Practices

This company, Uoozee, is a total rip-off. I made a big order in October, but it was a total nightmare. First, they only sent me half of my order after two weeks, and the other half didn't arrive until a month later. When I finally got my order, I was so disappointed. Two of the sweatsuits I ordered had raw hems that looked like a toddler cut them with kid scissors. It was so uneven and not what I expected from the website's description.

To make matters worse, they sent me sizes that I didn't even order. I tried to contact them several times to correct the issue, but they never responded. So, I had to ask the payment processor to step in. Finally, they responded to me, but it was too late. They offered me $40 to keep the clothes, but the total of the damaged items was $250. I refused their offer because the clothes were unwearable and in the wrong size.

Then, they raised their offer to $120, then $140, and finally $150 + $12 if I write a positive review for them on this site. Can you believe it? They buy their positive reviews! I refused their unethical offer and asked for a return label to send this trash back. But, they said I was responsible for return shipping to CHINA, which would cost me $80. This was not fair because the shipping label on my package showed an address within the US.

In conclusion, I strongly advise you not to buy from this scamming site. They are not trustworthy and will only cause you trouble and disappointment.

Read full review of Uoozee
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Review: Ill-Fitting Clothes and Hassle-Filled Returns

I gotta say, my experience with Uoozee (uoozee.com) was a real doozy. I ordered $335 worth of clothes and it took a whole month for them to arrive - which was already too late for the business trip I needed them for. And when they finally did arrive, they fit nothing like the descriptions. Two of the dresses were so big they could have doubled as circus tents, while the other two were so small they must have been made for leprechauns. Their sizing charts were completely irrelevant and the clothes were just plain ill-fitting.

So I reached out to Uoozee to try and get a refund or exchange. But they told me I had to ship the clothes back to China - at a cost of $275! The return address on the shipment was obsolete and some middle person, so I couldn't even send it back to California. I mean, who has that kind of money to spend on shipping? So I started negotiating with them for a partial refund, but it took a whole month of back and forth to finally get $200 back. And even then, I still lost $125 in the process.

Honestly, shopping with Uoozee was nothing like shopping with a US vendor. You can't expect anything to fit and you definitely can't expect a hassle-free return. It was a super stressful experience and I ended up donating the ill-fitting clothes because they were completely useless to me. Overall, I was left feeling like I had been had. The quality was bad, the experience was bad, and I wouldn't recommend Uoozee to anyone.

Read full review of Uoozee
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Review: Cute Clothes, Terrible Customer Service, and Missing Items

I gotta say, I had high hopes for Uoozee when I first stumbled upon their website. I mean, they had some pretty cute stuff and the prices seemed reasonable. So, I went ahead and placed an order for 13 items totaling over $500 back in January and February.

Now, I've only received 5 of those items so far, and let me tell you, it's been a mixed bag. The first two items were great - a black dress and a long black cardigan that felt super expensive. I was pretty stoked about those.

But then, things started to go downhill. The next two items were a major disappointment. One dress looked nothing like the picture on the website and was basically unwearable. The other was a top and matching trousers that I paid $49 for, but the fabric was cheap and the sizing was all wrong. I wouldn't be caught dead in that outfit.

So, I tried to reach out to their customer service team about the missing items (9 in total) and the terrible top/trouser combo, but they were no help at all. They didn't even bother to read my emails and just sent me generic messages about the items being lost in the mail. No offer of replacements or anything.

Honestly, I feel like I've been scammed. Uoozee spent a ton of money on advertising and their website looks legit, but it's all a facade. They even provide measurements and material information for each item, but it's all bogus.

Now, I have to go through my credit card company to try and get a refund. It's a major bummer because I really thought I had found a great website for clothes. But, I guess it's back to the drawing board.

My advice? Avoid Uoozee at all costs. It's just not worth the hassle.

Read full review of Uoozee
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee and Other Chinese Clothing Sites: Sizing, Delivery, and Quality Issues

There are a variety of clothing designs available on Uoozee, as well as other websites like Shewe, Buykud, and New Chic. However, it's important to note that all of these items are shipped from China, which can result in lengthy delivery times to the US. Additionally, the clothes often arrive in a wrinkled and balled-up condition, which can be frustrating.

One of the biggest issues with these sites is that the sizing information provided doesn't always match up with the actual items. Despite claims that the measurements are in US sizing, many customers have found that the clothes don't fit as expected. The sites now include a disclaimer that measurements may vary due to being done by hand, but this doesn't make sense from a retail perspective. Either the items are made with high-quality standards or they are not.

Returning items can also be a hassle, as it can be expensive due to delivery costs and restocking fees. Even when items are returned, customers may only receive a percentage of the cost reimbursed. To make matters worse, the items that are kept often rip irreparably after only one or two wears.

It's worth noting that many of the positive reviews on Uoozee and other similar sites are written in English with errors consistent with non-native speakers. This suggests that the reviews may not be entirely genuine. Chinese reviews would likely be written in their native language, not English.

Overall, it's best to stay away from these sites and look for great designs manufactured elsewhere. The issues with sizing, delivery, and quality make it difficult to justify the expense and hassle of shopping on Uoozee and other similar sites.

Read full review of Uoozee
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Review: Sketchy Sizing and Return Policy, Not Worth the Hassle

I gotta say, I'm not too impressed with Uoozee. It seems like all the good reviews are from people who work for the company or something. I mean, why else would they all be raving about the dresses and not saying much about anything else? And have you noticed how they always respond to the negative reviews, trying to make it seem like everything's fine? It's kinda sketchy if you ask me.

Anyway, I ordered a bunch of stuff from them, including a coat, a shirt, a sweater, and some boots. I made sure to check the sizing chart and everything, but when the stuff arrived, it was all way too small. Like, I could barely even get the sweater on, and the coat was so tight I couldn't even button it. The only thing that fit was the shirt, but even that was kinda snug.

So I tried to return everything, but it turns out you have to ship it all the way back to China, which is super expensive. They offered to give me $20 to just keep the stuff, but I spent over $160 on it! I don't trust that I'll get my money back if I send it back, so I'm stuck with a bunch of clothes that don't fit.

To make matters worse, it took forever for them to even ship my order. I had to send a couple of emails just to find out what was going on. And even though the shipping itself wasn't too bad, it still took longer than I expected.

Overall, I would definitely not recommend Uoozee. I wish I had read the reviews before I ordered from them. Save yourself the trouble and find somewhere else to shop.

Read full review of Uoozee
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Review: Affordable and Well-Made Clothes, but Beware of Shipping Delays and Sizing Issues

I saw some really nice clothes on Uoozee's website and decided to order some for myself. At first, I was a bit skeptical because I read some negative reviews about the company. However, I decided to take a chance and place an order anyway. I was excited to receive my clothes, but after a few days, I still hadn't heard anything from the company about when my order would be shipped. This made me even more suspicious, so I decided to open a dispute with my credit card company.

As soon as Uoozee received the dispute notice, they shipped out my clothes. I was surprised to see that the package was coming from Singapore. When I received my clothes, I was pleasantly surprised by the quality. The clothes were very well made and looked just like the pictures on the website. I was so happy with my purchase that I decided to order more clothes from Uoozee.

One thing to note is that the clothes seem to run small. I am a size 7 in US sizes, and the clothes fit me perfectly. However, if you are a size 8 or larger, the clothes may not fit you. The material is very similar to linen, which makes it perfect for summer.

One thing that I think Uoozee should do is remove the reviews on their website that have broken English. These reviews make the company seem less legitimate, and I suspect that they were written by the company themselves. Despite this, I still think that Uoozee is a great company to order from. The clothes are affordable and well made, and I would highly recommend them to anyone who is willing to go through a little bit of hassle to get their order.

I recently placed another order with Uoozee, but I haven't received any information about when my order will be shipped. This makes me a bit nervous, and I may have to open another dispute with my credit card company if I don't hear anything soon. However, I am still hopeful that I will receive my clothes soon because I really love the quality of the clothes that Uoozee sells. It's a shame that clothes like this aren't readily available in the US.

Read full review of Uoozee
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Clothing Review: Cheap, Unwearable, and a Waste of Money

I shoulda known from the prices that this was not quality clothing. My bank tried to stop the purchases several times, but I knew my card was fine so I called them up and they told me that for some more sketchy sites, they try to protect their customers. I was like, "wow, thanks for looking out for me!" But did I listen? Nooo. I went ahead and made the purchase anyway. And boy, was that a mistake.

When the clothing - or should I say, fabric - arrived, the first thing I noticed was the smell of cigarette smoke. It was like the factory workers were puffing away while they were making my clothes. Not a good look. And the clothes themselves? Let's just say they looked nothing like the photos on the website. The vibrant prints were just cheap cotton fabric that looked like someone had hacked away at it with a pair of scissors. And forget about anything being tailored. You'd be better off shopping at Walmart.

But the real kicker? None of these items could ever be washed. And if you took them to the dry cleaner, they'd probably laugh at you and make you sign a waiver. Uoozee knows they're selling complete junk, because when you try to return it, they tell you it'll be an expensive hassle to send it back to China (at your own expense, mind you). But they'll graciously let you keep the $350 worth of crap and refund you $60.

I mean, I agreed to the $60 because I just wanted to be done with this whole mess. But it was an expensive lesson. I'm donating all of the stuff I paid for because it's not even worth trying to resell it. Even if you only spend $20 with this company, you're throwing your money away. If you absolutely have to try it, just get one item. Trust me, you'll see.

Read full review of Uoozee
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Uoozee Buyer Beware: My Experience with Uoozee Clothing from China

I gotta tell ya, I made the same mistake AGAIN. Ladies, listen up! If you're buying clothes online from foreign shops, be prepared to pay out the nose for returns. I got burned by a company in Latvia that had a bogus return policy and it cost me a whopping $80. So when I ordered from Uoozee, I was a little hesitant. But I figured, hey, they're based in China, they must know what they're doing, right?

Well, the clothes arrived in a decent amount of time and they looked pretty much like they did on the website. But when I tried them on, two of the items didn't fit right and one was just poorly made. So I gave Uoozee three stars. One star for shipping, one for accuracy, and one for their quick response to my return request. They even offered me a $30 discount instead of having to go through the hassle of returning the items. I took the discount because I knew from my previous experience that returns can be a real pain in the butt.

But here's the thing - I'm still out the money for those clothes that didn't fit. Uoozee doesn't make it easy to figure out how to return stuff. I had to do some serious digging online just to find a street address where I could get an estimate for the return shipping. The best I could come up with was the name of the person who registered the trademark. Not exactly helpful, right?

So here's the address, in case you need it:

Ze Hao Tian Chen (Beijing) Technological Development Co., Ltd
A1-106, Building 28
Zaojiajie NO. 110, Fengtai District
Beijing, CHINA

I'm not saying don't order from Uoozee or any other overseas clothing company. But just be aware that the quality, color, and fit might not be what you expect. And if you do need to return something, be prepared to jump through some hoops and pay a pretty penny for shipping. Lesson learned - hopefully for good this time!

Read full review of Uoozee
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Uoozee Terrible Experience with Uoozee: Lost Package, Poor Customer Service, and Refusal to Refund

I had a really bad experience with Uoozee (uoozee.com) and I would not recommend ordering from them. I placed an order and received a confirmation email, but when I tried to track my package using the number they provided, it was not traceable. I was left in the dark about when my package would arrive and when I would receive it.

After 2.5 weeks, I finally received an email from their customer service asking if my package had arrived. I contacted USPS to check on the status of my package and found out that it had been sent to the wrong address. I immediately contacted Uoozee's customer service and asked them to correct the address and send the package back to me. However, they refused to take responsibility for their mistake and instead gave me the USPS number and told me to contact them myself.

I contacted USPS again and was told that the package had already been delivered back to the sender. When I asked for a refund, Uoozee's customer service responded by blaming me for the lost package and only offering to refund me $15 out of the $60 I had spent. This is unacceptable, as it was clearly their fault that the package was addressed incorrectly.

In my attempts to get a full refund, I sent four emails to Uoozee's customer service, but they continued to refuse to give me my money back and even asked for my address so they could try to send the package back to me. This is ridiculous, as they had already claimed the package was lost and could not be retrieved.

Overall, my experience with Uoozee was incredibly frustrating and disappointing. As a first-time customer, I expected better customer service and a timely delivery of my order. Instead, I was left in the dark about the status of my package and blamed for their mistake. I would not recommend ordering from Uoozee and suggest finding a more reliable and trustworthy online retailer.

Read full review of Uoozee
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Uoozee Uoozee Review: False Advertising and Poor Customer Service Practices

I recently had an experience with Uoozee, and I have to say, it was not a good one. At first, I was drawn in by their flashy advertisements and promises of affordable, stylish clothing. I decided to take the plunge and order four items, carefully checking the measurement guide and fabric content to ensure that I was getting something that would fit and be comfortable to wear.

Unfortunately, things quickly went downhill from there. The order took much longer to arrive than I expected, and I was unable to track it because I never received an email with tracking information. When the package finally did arrive, I was disappointed to find that none of the clothes fit properly and the fabric was not at all what I was expecting. Instead of the natural fibers I had been promised, everything was made of a cheap, scratchy polyester that felt like plastic against my skin.

To make matters worse, when I tried to contact customer service to arrange a return, I was met with unhelpful bots and unresponsive representatives. They offered me a series of partial refunds, but refused to give me my full money back or even provide me with a return address that was feasible for me to use. It was clear that they were not interested in providing good customer service or standing behind their products.

In the end, I was left with a pile of clothes that I couldn't wear and no way to get my money back. It was a frustrating and disappointing experience, and I would strongly caution anyone against doing business with Uoozee. Their false advertising and poor customer service practices are a clear indication that they are not a legitimate company, and I would hate to see anyone else fall victim to their scams.

Read full review of Uoozee and 1 comment
Hide full review
1 comment
Add a comment
H
H
hda sam
US
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I tried to contact the company s costumer service almost 10 times to request a return. Label and a refund but I had no response. Please help I have all emails as a proof.

Uoozee Complaints 17

ComplaintsBoard
R
11:40 am EDT

Uoozee delivery of order

I have yet to receive the pants that I ordered in May 15 2024. I have paid double for this particular outfit plus another 12.00 for my pants to be delivered. This is about the fourth time I have sent this complaint. All is want is for you to sent the pants that go with order [protected]. It is a shame that a company like yours would take advantage of people such as I. I have ordered several items for you and this is the first time I have had this problem. I have started telling my friends the negative things about your company after bragging about my other orders from you. Just contact if you are having a problem. It is sad that you do not respond to a complaint.

Desired outcome: I want my pants and an apology for your treatment of a customer. I would appreciate a quick response.

Confidential Information Hidden: This section contains confidential information visible to verified Uoozee representatives only. If you are affiliated with Uoozee, please claim your business to access these details.

Read full review of Uoozee
Hide full review
ComplaintsBoard
R
9:49 am EDT

Uoozee Have ordered the same outfit two times and have yet to receive my complete order

Order number [protected] I have received the top but not the pants.

I have placed this order two times for the same outfit. I have paid for it two times

but have yet to receive my complete orders. I have ordered from uoozee before

and been very pleased, that is why this order is making me so angry. Please advise as to the problem. Just let me know about my orders. I would like a refund for one of these orders.

Desired outcome: I want my complete order

Confidential Information Hidden: This section contains confidential information visible to verified Uoozee representatives only. If you are affiliated with Uoozee, please claim your business to access these details.

Read full review of Uoozee
Hide full review
ComplaintsBoard
P
1:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee UOOZEE - Ordered dress, never delivered, refuse to refund me

I ordered a dress for a Christmas party. They promised delivery within 8-10 days. The dress never arrived.

I've emailed over a dozen times and asked for a refund.

They sent me to a supposed delivery site and said it was delivered - but the city was not my city. I emailed and said sorry, wrong city, I didn't get it, please refund me.

Yesterday (after numerous tries) I sent proof of my order address, and (you can't make this up) - they went in and changed the "delivery" screenshot to my address and said somebody must have stolen the dress, and it's too bad they aren't responsible.

I sent them the screenshot of where they said it was delivered, but I don't expect them to help - and get complete different stories every time I email them.

NO RESOLUTION and a scam company.

Grateful I only spent $40 USD (still irks me! Thieves!).

DO NOT DO BUSINESS WITH THIS COMPANY.

Claimed loss: $40 USD

Desired outcome: REFUND

Confidential Information Hidden: This section contains confidential information visible to verified Uoozee representatives only. If you are affiliated with Uoozee, please claim your business to access these details.

Read full review of Uoozee
Hide full review

Is Uoozee Legit?

Uoozee earns a trustworthiness rating of 67%

Generally safe, but check closely before sharing details.

Our conclusion: Uoozee's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Uoozee has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Uoozee has claimed the domain name for uoozee.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Uoozee.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Uoozee and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Uoozee protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Uoozee. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
3:24 am EST

Uoozee Delay in shipping of order [protected] bought from uoozee

Am so upset I paid for items since December 24th 2023 and till date they are yet to be shipped. when I email I get an automated response that doesn't answer my questions at all. This is my first buy and not pleased with my experience so far. I require a proper explanation for all this. My order no is [protected] for a top and skirt

Ugoji Nkemdilim

Claimed loss: No losses . My items are yet to be shipped out since December 24th, 2023 when purchased with order no [protected]

Desired outcome: Immediate delivery to stated address: 3212 A Lincoln ave Nashville Tn 37218

Confidential Information Hidden: This section contains confidential information visible to verified Uoozee representatives only. If you are affiliated with Uoozee, please claim your business to access these details.

Read full review of Uoozee
View 0 more photos
Hide full review
ComplaintsBoard
M
7:14 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Uoozee REturn & refund Order ID: [protected]

I bought two dresses ( Order ID: [protected]) on 13 October 23. It took them 2 months to deliver it to me. When I received my order I couldn't be more disappointed. Both dresses were totally different than the representative photos on their website, incorrect sizes and measurements as indicated on their website and very cheap material. I contacted their customer service right away for return & refund but never got an reply back from them.

I contacted them two times and despite them writing in their website that their costumer service get back within 24 hours.

Confidential Information Hidden: This section contains confidential information visible to verified Uoozee representatives only. If you are affiliated with Uoozee, please claim your business to access these details.

Read full review of Uoozee
Hide full review
ComplaintsBoard
S
10:16 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Uoozee Returns

DISGRUNTLED CUSTOMER.

I have sent three emails last week regarding some items I would like to return.

I have not had a response to any of the emails.

Before I sent these emails, I had already contacted Uoozee as some time had passed whilst I was waiting for the items ordered. I literally had an immediate response.

Now, apart from the fact that I've sent three emails there is only a 14 day period to contact regarding returns.

Very disappointed as this seems a deliberate action of avoidance so that customers are not able to return items and get a refund.

Desired outcome: I want a response to my emails sent.

Read full review of Uoozee
Hide full review
ComplaintsBoard
M
3:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Uoozee Missing merchandise

I never received my merchandise after several complaints. I have been trying to contract the company but have been unsuccessful. I paid for the merchandise in full. I want a refund or my merchandise

Urban Wide Leg Loose Printed Off-The-Shoulder Blouses &Casual Pants Two Pieces Set x1

ROSE RED M

$44.99

SKU:CY-!114556-C1783S1564

Shipped

Statement Pink Bow-Embellished Earrings Accessories x1

PINK One_size

$6.99

SKU:CY-!104871-C1253S3832

Shipped

Original Loose Floral Printed Contrast Color Tied Mini Shirt Dress x1

BLUE S

$24.99

SKU:CY-!105372-C1282S1563

Shipped

Read full review of Uoozee
Hide full review
ComplaintsBoard
K
11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Uoozee Review: Buyer Beware of Fake Reviews and Risky Purchases

So, I was looking for some cool stuff to buy online and stumbled upon Uoozee. At first, I was excited to see all the cool items they had on their website. However, I have learned my lesson from a bad experience with a company from China in the past, so I decided to do some research on Uoozee before making any purchases.

After reading through some reviews, I found that Uoozee has both good and bad reviews. But, as I read through the positive reviews, I noticed that the English used to write them was a bit off. It didn't take a genius to figure out that they were probably fake reviews written by friends and family of the people at the company.

I decided that it was not worth the risk to purchase anything from Uoozee. I mean, who wants to deal with the hassle of returning a product or worse, not receiving it at all? So, I would advise anyone considering buying from Uoozee to be careful and do their research before making any purchases.

Oh, and by the way, I noticed that Uoozee has a disclaimer at the bottom of their website stating that they are not affiliated with the company. But, let's be real, who knows if they actually checked that box or not. So, buyer beware!

Read full review of Uoozee
Hide full review
ComplaintsBoard
A
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Disappointing Experience with Uoozee: Shipping Mistake and Unfair Solution

I gotta say, I had a pretty frustrating experience with Uoozee. I put in an order on March 21, 2023, and was eagerly waiting for my item to arrive. But when I checked the tracking on April 6, I saw that my package had been returned to sender because it couldn't be delivered as addressed. Now, I know for a fact that I put in the right address, so this was definitely a mistake on their end.

I reached out to their customer service team, and I gotta give them credit - they were pretty responsive. But the solution they offered me was not exactly satisfactory. They said they could either give me a partial refund or resend the item if I paid an additional $13 for shipping. Now, hold up - why should I have to pay extra for their mistake? That just doesn't seem right to me.

I've been going back and forth with them for a while now, but they just won't budge. It's frustrating because I really wanted this item, but I don't think it's fair for me to have to pay extra for something that wasn't my fault. I've even gone so far as to dispute the charge with my credit card company to try and get a full refund.

Overall, I'm pretty disappointed with my experience with Uoozee. I understand that mistakes happen, but I don't think it's right for them to put the burden on the customer to fix it. I'll probably be looking elsewhere for my future purchases.

Read full review of Uoozee
Hide full review
ComplaintsBoard
D
9:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Uoozee Review: Disappointing Stock & Poor Customer Service

So, I decided to give Uoozee a try and ordered a few things. However, I was disappointed to find out that the items I wanted were out of stock. This happened multiple times and I had to keep picking different items. It was frustrating, but I eventually received my order.

Unfortunately, the items I received were not what I expected. The measurements given were way off and the clothes didn't fit properly. I contacted Uoozee to ask for a refund, but they refused and offered me a small amount of money to keep the items. I reluctantly accepted, but weeks later, I still hadn't received my refund.

When I followed up with Uoozee, they told me that the refund had been processed and it was my bank's fault that I hadn't received it. However, when I contacted my bank, they had no record of any payment from Uoozee. I was frustrated and felt like I had been scammed.

Overall, I would not recommend Uoozee to anyone. The clothes are average at best and the customer service is terrible. It's not worth the hassle and frustration to deal with them. Save yourself the trouble and shop elsewhere.

Read full review of Uoozee
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Uoozee Review: From One Star to Three - A Bumpy but Ultimately Satisfying Experience

So, I had a bit of a rough start with Uoozee (uoozee.com). My first review was pretty negative, as you can see from the screenshot (I gave them only one star). I was having trouble getting in touch with anyone from the company, and I was feeling pretty frustrated. But then, after a lot of emails and searching, I finally got a response from a real person! She couldn't refund my money, but she did offer to resend my order. I was happy to hear that, at least.

And you know what? The items actually arrived pretty quickly! I was pleasantly surprised. When I opened the package, I was about 50% happy with what I got. One of the dresses was exactly as advertised on their website, which was great. But the other one wasn't quite the same. It was the same color and style, but the shape of the dress wasn't as flared or full as it was supposed to be. That was a bit disappointing, but overall I was still pretty satisfied.

I have to say, though, I'm not going to apologize for my first review. I said what I said, and I meant it. But I do think that review got Uoozee's attention, and that's why I was finally able to get in touch with someone who could help me. So, I'm giving them three stars this time around. It's not perfect, but it's a lot better than my first experience. And I have to give them credit for having real people in their support team. That's something, at least!

Read full review of Uoozee
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Disappointing Experience with Uoozee: Delayed Shipping and Poor Customer Service

I gotta say, I ain't too happy with my experience with Uoozee. I ordered some clothes from them about 4 months ago, and I still ain't received nothin'. They said on their website that it would take between 5-10 days to ship, so I figured I had plenty of time to get my clothes before a special event I had comin' up in 2 months. But now it's been months and I still ain't got nothin'.

I tried to reach out to their customer service through email, but all I got was some generic reply tellin' me to be patient and that my package was on its way. Well, my event came and went, and I didn't even need them clothes no more. So I asked for a refund and to cancel my order, but all I got was another generic reply with a link showin' that my package probably never even left China.

I even tried to message them through their messenger option, but I ain't never got no reply. I shop online a lot, and I ain't never had such a bad experience. So, if I were you, I'd take my money elsewhere and avoid Uoozee.

Read full review of Uoozee
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Deceptive Marketing Tactics: My Disappointing Experience with Uoozee

I recently had the misfortune of ordering from Uoozee and let me tell you, it was a huge disappointment. At first glance, their website looks amazing and the clothes they offer seem unique and beautiful. However, once my order arrived, I quickly realized that looks can be deceiving.

To say that I was disappointed is an understatement. The clothes I received were nothing like what I had seen online. The fabric materials were cheap and uncomfortable, and the stitching was terrible. It was as if they rushed to put the clothes together and didn't bother to finish the job properly.

I was so disappointed that I immediately shipped the package back to them with a request for a full refund. I wish I had taken photos before sending it back so that I could have shared them with others. I don't want anyone else to fall for their deceptive marketing tactics.

What's even worse is that my mom had ordered $300 worth of clothing for me from Uoozee. I was so excited to receive the package, but now my mom is out $300 and I am left feeling ripped off and disappointed.

In my opinion, Uoozee should not be allowed to trick people into buying their clothing. They need to improve the quality of their products and be more transparent with their customers. Until then, I would advise anyone considering ordering from them to think twice.

Read full review of Uoozee
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Unsatisfactory Experience with Uoozee: Poor Customer Service and Return Policies

I recently had a less than satisfactory experience with Uoozee (uoozee.com). I purchased four items from their website, but unfortunately they did not fit me properly. I reached out to the company three times to request their mailing address so that I could return the items, but they refused to provide it to me.

After my third attempt, I finally received a response from Uoozee. They offered to return the items for me, but stated that I would be responsible for the shipping costs. They also mentioned that the shipping fee back to China, where they are located, could be quite expensive, possibly costing at least $20.

However, they did offer me an alternative solution. They suggested that they could refund me $40 as compensation and I could keep the items. They even suggested that I could sell them to others to potentially make more money.

I was quite disappointed with this response, especially considering that I had spent $160 on these items. I do not believe that it is fair for me to be responsible for the shipping costs, especially when the items did not fit me as expected.

Overall, I would caution others against purchasing from Uoozee. While their prices may be attractive, their customer service and return policies leave much to be desired.

Read full review of Uoozee
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Uoozee Review: Decent Clothes, Terrible Customer Service - Not Worth the Risk

The clothes from Uoozee (uoozee.com) are pretty good for a company based in China that sells online. However, there were a couple of pieces that didn't fit me well, so I decided to return them. I sent an email to their customer service team, but it turned into a bit of a back-and-forth about how much they were willing to refund me. They offered me $12 as "compensation" because they said the shipping fee back to them was expensive. I told them I didn't mind paying for the shipping, and asked for the return address, but they didn't give it to me.

After about a week, they sent me another email and increased their "compensation" to $25. At this point, I was getting pretty frustrated. The total cost of the items I wanted to return was around $60, so $25 wasn't really cutting it. Plus, what was I going to do with clothes that didn't fit me?

It's been two weeks since I first tried to return the items, and I'm starting to think they're just going to keep dragging this out until they can say it's past the 30-day return window. I'm really disappointed with the service I've received from Uoozee, and I don't think it's worth risking your money on their products.

In conclusion, I would strongly advise against buying anything from Uoozee. The quality of their clothes is decent, but their customer service is not up to par. If you're looking for a reliable online retailer, I would suggest looking elsewhere.

Read full review of Uoozee
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Uoozee Review: Slow Shipping and Poor Customer Service - Beware!

I made an order on Uoozee a few months back. I was excited to receive my package, but after waiting for two weeks, I didn't receive any shipping information. I was a bit worried, so I decided to reach out to the company. They replied to my email, apologizing for the long wait and promised to prioritize shipping my order.

I waited for another week, but still, my order hadn't shipped. I was getting impatient, so I requested to cancel my order since it never shipped. It took them another week to get back to me, and they offered to ship my order and give me a discount. I responded, telling them that I no longer wanted to wait for the order and requested a refund back to my original method of payment.

The process of getting my refund was a nightmare. I had to request a refund a total of 10 times and even requested my emails to be sent to the supervisor. After a couple of weeks, they finally sent me an email stating that they would refund my money. However, the refund itself took another week and a half to process, even though my order never shipped.

I was extremely disappointed with the service I received from Uoozee. The whole process was frustrating, and I will never consider placing another order with them. I advise anyone thinking of ordering from Uoozee to beware of their slow shipping and poor customer service.

Read full review of Uoozee
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Uoozee Uoozee Clothing Review: Funky Designs, Terrible Quality - A Huge Scam!

Yo, let me tell you about this online clothing store called Uoozee. I was hyped to order a wide length romper that looked like raw linen on their site, but when I got it in the mail, it was a whole different story. The material was stiff as a board and smelled like some toxic substance. I was like, "What the heck is this?" It was uncomfortable and didn't look anything like the picture. But, I still wore it to work because I liked the wide length pant look. I was scared the cheap zipper would break during the day, and since it was a romper, I had to use the zipper every time I went to the bathroom. That's a whole lot of stress, you feel me?

To make matters worse, there were two shoulder pads on the shoulders, and when I touched one, it fell off. I didn't even pull or snag it, it just fell off right in my hand. I was so disappointed, like Theo from the Cosby Show when Denise made him that Gordon Gartrelle shirt. You know what I'm saying? This brand has some talented folks cooking up really different and funky patterns and designs, but the quality is terrible. It's a huge scam, and I don't want you to waste your money like I did. Stay away from Uoozee, fam.

Read full review of Uoozee and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jenny Garcia
San Juan, PR
Send a message
Aug 21, 2024 1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Need to return items in order #[protected]... impossible to contact an Uooze agent for authorization. The system sends me to JustAnswer ... they charge me and were not able to solve my problem. They send me back to Customer Service which apparently there is non,

W
W
white printed blouse
Northbrook, US
Send a message
Sep 09, 2023 9:07 pm EDT

I ordered a white print top which just came but with NO Receipt or any identification. It is awful and feels like it is lined with plastic.

I want to return it, but I have no further information.

About Uoozee

Screenshot Uoozee
Uoozee (uoozee.com) is a highly reputable online retailer that offers a wide range of high-quality products to customers worldwide. With a focus on providing exceptional customer service and a seamless shopping experience, Uoozee has quickly become a go-to destination for those looking for the latest and greatest products at competitive prices.

One of the standout features of Uoozee is its extensive product selection. From electronics and home appliances to fashion and beauty products, Uoozee has something for everyone. The company works with top brands and manufacturers to ensure that customers have access to the latest and most innovative products on the market.

In addition to its impressive product selection, Uoozee is also known for its commitment to customer satisfaction. The company offers a range of convenient payment options, including PayPal and credit card payments, and provides fast and reliable shipping to customers around the world. Uoozee also has a dedicated customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Uoozee is a trusted and reliable online retailer that offers a wide range of high-quality products at competitive prices. With its commitment to customer satisfaction and exceptional shopping experience, Uoozee is a top choice for anyone looking to purchase products online.

Overview of Uoozee complaint handling

Uoozee reviews first appeared on Complaints Board on May 23, 2023. The latest review delivery of order was posted on Aug 22, 2024. Uoozee has an average consumer rating of 1 stars from 28 reviews. Uoozee has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.3
800 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Uoozee Contacts

  2. Uoozee phone numbers
    +44 20 8582 1259
    +44 20 8582 1259
    Click up if you have successfully reached Uoozee by calling +44 20 8582 1259 phone number 1 1 users reported that they have successfully reached Uoozee by calling +44 20 8582 1259 phone number Click down if you have unsuccessfully reached Uoozee by calling +44 20 8582 1259 phone number 4 4 users reported that they have UNsuccessfully reached Uoozee by calling +44 20 8582 1259 phone number
  3. Uoozee emails
  4. Uoozee social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 22, 2024
  6. View all Uoozee contacts
Uoozee Category
Uoozee is ranked 30 among 207 companies in the Restaurants & Dining category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.