Upromise
Reviews and Complaints

I contacted CFPB and the company located the missing rewards, and they now show up on the dashboard. Thank you to all.

For the most part I'm happy with Upromise. It's a nice way to earn free cash back, even when you are redeeming a deal or coupon on the merchant site. You have to get used to it at first. Finding where to register your credit cards on the site isn't all that intuitive.
In my opinion Ebates is an easier experience, but I still like Upromise. If you link it to direct deposit into your SallieMae savings account they also provide a 10% annual match bonus.

I have been using this site for years. Between the rebates from using my Upromise credit card and rebates from retailers I have earned almost $4000 in my daughters college fund.

Upromise is a great way to get rewarded for your shopping. It gives you a % of what you spend back and has several retailers that participate. You can also link bonus cards from your local grocer or pharmacy. I have already received over $100 and I really don't do a lot of online shopping... you can also do surveys to earn money for free.

Upromise is a rebate website. They have stores you shop from and you: get a percentage payback of what you spend. For example: Store A offers 5% payback, you get 5 dollars. AND if you open their credit card (mastercard) you most of the time receive another 5% payback. Easy math... 10 dollars payback. Small purchases add up. They offer ways to save for college with savings accounts that you can have them automatically transfer your paybacks to and earn interest. It is fun and they come through for you.

March 1,2019

If you're considering partner up with Upromise credit card, you should read my review:

I was unaware I have a statement with Upromise Credit Card for Uber on October 28,2017, for $7.17. I did not receive a statement in my email or in the mail about this the amount or aware that I have a statement with Upromise/ Brclybankde credit card. The only reason how I would find out about this statement is through my Chase Credit Check that I am now currently partnering up with. I spent two hours on the phone, with 5 different representatives, got pass through 3 or 4 different departments tried to get this settle on February 28,2019. Talked to all the representatives about 30 minutes of those two hours and was on hold for about one hour and thirty minutes. By 6 PM the department that I was supposed to, the claim department, is now closed and Upromise asked me to call back tomorrow. I also spent another hour today (March 1,2018), talking to Anna, one of the supervisors, with the employee number *** and she has told me to write in a dispute with the Credit Bureau because her hands were tied to Brclybankde regulations. This $7.17 has now accumulated to about $215 because of all of the late fees. Since I was unaware of the statement or known about it in the first place and has to go to one of Upromise competitors credit check to find out that I have a negative balance, I am refused to pay the accumulated late fees that I have on my statement. Upromise has close this credit card because of "Derogatory," I'm shocked how Upromise business operate by this because there was no contact from Upromise and me getting trying this settle. Because of this problem my credit score has been very bad from a statement I was unaware of. Now, I don't have the card in my possession anymore.

Upromise had messed up my credit score because they fail to tell me about the negative balance. I receive zero communication from Upromise from which they claim they have tried to contact me with zero proves. If you're looking for a better business operation I would say go somewhere off, save yourself the time and headache.

I won't go into all of the annoying details, but what everyone is saying on this site is correct. I have yet to even get a response from anyone, let alone speak to a person. I have also not seen any of the money that has been going into this account for almost 2 decades. If you haven't signed up for this yet... don't. But since you are here it is probably too late. Sorry.

If they ever get back to me or rectify this situation, I will update this review.

UPDATE... Moments after I posted this review, I got a reply back to a facebook private message I sent to UPromise. No results back yet, but that is the first time someone has acknowledged my existence.

08-22-22 - I immediately replied to the facebook message referenced above and they never responded to me again after that. I then got an email saying that my email address was not correct and they asked me for another address, which I sent them immediately. Then two days later they told me that it might take 45 days to transfer the money. If it has not transferred after 45 days I get the privilege of trying to contact them again. Shortly after that response they sent me a survey asking how they did. Zero was an option, so that is what they got.

09-19-22 - I waited my 45 days and to no surprise the money did not transfer into my 529. I started contacting UPromise again and got brushed off a couple of times, but today got a response. Unfortunately, the response is just as bad. Apparently my transfer resulted in "a paper check payment and it is still pending." They are now "working on getting the funds returned back to your UPromise account. This process can take 30 days to complete." However, I don't want the money back in my UPromise account, just to have to go through this all over again! I have asked them to cut me a check directly and I will deposit it. You would think that a company that does this for a business could get this figured out.

10-31-22 - UPromise has not delivered still. I continue to contact them through any possible method and they are still ignoring me.

12-06-22 - I am now 5 months into this ordeal with UPromise. Yesterday they said they made a transfer of all of the money in my UPromise account into my savings account. I looked this morning and the money has NOT shown up in my account. I have already followed up to let them know this, but I am sure I will get the same answer as I always do which is..."It may take 5 - 7 days for the money to transfer and in some instances up to 45 days for the money to transfer." In this day and age it does not take anywhere near that amount of time to transfer money. They could write me a check and walk it to my door faster than 45 days. In my opinion it is just the next delay that they use to keep your money and hope you will give up and forget about it. I am not giving up.

Been a member of Upromise since 2000 and my experience with them was something I was satisfied with until recently. I found myself locked out of my account and unable to do my shopping on their website. This was a great shocker for me because I relied heavily on their cashback program to save up some dollars. Upon sending emails to them with regards to the issue, all I received was some long email aimed at directing me to enable cookies on my computer. I mean, come on, that was not the problem and I know that for sure. It's either their support team is unaware of what is going on with their site or they refuse to acknowledge the problem altogether. Worse still, my family and friends seem to be experiencing the very same problem.

Every time I try logging in, my screen goes haywire with the message that my email and password don't match. I have made several attempts to change my password, yet I still get the same baseless message. I simply cannot access my account and enjoy the benefits that come with it anymore. Looking back, it seems to be a matter of fact that there is a problem with the Upromise website.

I sincerely hope that Upromise can address this issue sooner than later because I am not the only one experiencing this problem. I hope that they resolve the matter in a way that will not only restore my faith in their service but also that of other Payback plan members.

I been a member of Upromise for quite some time. They give you cashbacks for things you and your family already buy. I love how I can earn money in a few different ways - like online shopping or buying gas. It's great to see the balance build up over time. I didn't do anything with the money for a while, just let it sit there. But then I decided to transfer it to my bank account. I followed all the steps Upromise asked me to do to make it happen. Unfortunately, the transfer didn't go through when it was supposed to. I was frustrated because I needed the money for an upcoming expense. I contacted Upromise but didn't hear back from them right away. When they finally reached me, they said they were investigating what happened. I appreciate they are looking into it, but what about my money? They just said to wait until next month to try again. In today's world, we are used to immediate transfers and payments with just a click of a button. It feels like Upromise is holding my funds as long as they can. It's not a satisfying experience. It makes me question if they are legit or not. It's a shame because the idea of earning money while shopping is great, but if I can't access it easily, what's the point? I would like to see some improvements in their customer service and a quicker resolution to issues like this.

I gotta say, I'm not too happy with Upromise. I heard they were supposed to give me $25.00 for referring some friends, but I never saw that money. And get this - my mother-in-law, who is pushing 100, and my parents - both in their 80s - had multiple accounts. But Upromise went ahead and closed those accounts, and then kept the money! They claimed it was because I didn't have any affidavits or the like from them... but seriously, how am I supposed to get those when they're challenged at their age? It seems like they just don't care. And let me tell you, when I ask them questions, they can come off pretty darn rude sometimes. I don't think it's worth it to stick with Upromise. If you're looking to save money and build up your stash, I'd recommend trying out some other sites instead.

I had a really bad experience with Upromise. My account was closed by Bank of America for no reason, and I lost all of my Upromise points. This was really frustrating because I had been with the company for over 17 years and it was my longest standing account. Plus, it really hurt my credit score. I was told that I had to open another account to continue with Upromise, which would have further hurt my credit score.

When this happened with other cards, the companies reinstated my account right away. But for some reason, Upromise didn't do the same. It's really disappointing to see such poor customer service, and I'm not sure what the problem is with this company.

Finally, I received my Upromise money. But when I deposited the check, it bounced! I ended up having to pay another fee on top of everything else. It just feels like everything went wrong with Upromise.

Overall, I would strongly advise against using this company. They seem to have a lot of problems, and the customer service leaves a lot to be desired. Save yourself the time and trouble and find another option.

I gotta say, I was a regular user of Upromise back in the day, and it was a pretty sweet gig. But now, I'm having one heck of a time trying to access my account. I've been trying to reset my password for what feels like eternity, but I just can't seem to break through. Despite sending six whole emails and filling out their online form three times, I'm still stuck in the same place.

I've been going at this for the last three weeks, and let me tell you, it's not been a happy camper experience. I did finally get one email in response to all my fussing about not being able to get into my account. But it was just asking for more information, and nothing ever came after that.

What's truly got my goat, though, is that when they did manage to get a hold of me, they told me I had $1700 sitting in my account. And if I didn't access it soon, they'd just turn it all over to my state. I mean, come on, I'm not looking to hand over all that sweet moolah!

I've been using the same email address since, like, forever, so I can't imagine why I can't get in. It's been three whole weeks, and I'm still not making any headway. But even though I'm at my wit's end, I'm not giving up just yet. Gonna keep trying till something gives.

Yo, check it, I can tell you all about Upromise. I've been chillin' with these folks for 17 years, can you believe that? Crazy, right? Honestly, I kinda forgot about 'em until I looked at my account and saw that I had almost 10 bucks in there. Not too shabby for just using my shopper cards.

But here's the kicker, when I tried to cash out, I found out that the minimum to cash out on the site is 10 bucks. And I was 19 cents short. Freakin' ridiculous, right? So I hit up customer service to ask for a little help, I mean come on, it's not like I'm asking for a million bucks or anything. But they straight up denied me! What a bunch of bums.

Now, I gotta link some more cards and hope I can earn that 19 cents in a few months. Honestly, they could have helped a brother out and just sent me that check. But nope, they gotta be difficult.

Overall, Upromise can be aight, I guess. But don't expect them to do any favors for you, even if you've been with 'em for almost two decades.

So, I gotta tell you about my experience with Upromise. I've been shopping with them for a while now and everything was going well, until I started noticing that some of my rewards were disappearing. Like, I would make a purchase and see the reward show up on my account, but then a few weeks later, it would be gone. It happened seven times with this one food vendor and I had all the receipts and order history to prove it. But when I contacted customer service, they gave me some generic response about how it must have been because of returns or coupons. But I knew that wasn't the case because I had all the evidence to prove it. It's frustrating because they won't even acknowledge that there might be a problem on their end. Honestly, at this point, it's just not worth the effort.

Yo, listen up everyone! Let me tell you about my experience with Upromise. I gotta say, their "customer service" line is practically non-existent. I mean, I've tried calling them so many times, but no one ever picks up. And when I do manage to get through, I'm put on hold for hours on end. Like, for real, today I was on hold for a record 2 hours and 22 minutes before the line just dropped. Can you believe that?

But I'm not one to give up so easily, so I called back. And guess what? I'm still waiting on the line right now, at 32 minutes and counting. Honestly, at this point I don't even know if the customer service line is real or just some kind of urban legend. I mean, I just want to get my hard-earned money for my fourth child's college education. Is that too much to ask?

Don't get me wrong, I've used Upromise for my other kids and it's been okay. But this whole customer service debacle is really making me second guess my choice. And don't even get me started on the hold music. Smooth jazz? Really? And don't even get me started on the same stupid recorded message that plays over and over again. It's like they're rubbing it in our faces that they've got our money and there's nothing we can do about it.

So, in conclusion, my advice to you is to think twice before getting a Upromise card. Unless you're into masochism and enjoy being put on hold for hours on end, I'd say just steer clear. There are plenty of other options out there that don't involve losing your mind while listening to elevator music. Thank me later.

It's been almost a week since I was last able to access my Upromise account and it's been quite the headache! I haven't changed my password in quite some time, actually, I keep all of my passwords carefully stored in an app. I've reset my password several times, but I just keep coming up against a deactivated account. I've tried calling their customer service line four times now, but I always end up getting disconnected after holding for ages which is really frustrating! I even went the extra mile and sent an email to their Support department, but they didn't actually end up responding to either of the two emails that I sent. I was sent a password reset link, but it didn't even work - it just looped me back to the sign in page. I've never had such an abysmal experience with a company's customer service before, it's like they really don't care about their customers at all! If I had the option, I would definitely rate Upromise with zero stars. It's been a terrible experience.

I must say, I have had a rather disappointing experience with Upromise. Their customer service is simply the worst I've ever come across. Despite making several purchases and expecting rewards to be credited to my student loan or Barclay's Card, I have yet to see any sign of them. It's frustrating to see them displayed on the Upromise website, but not be able to claim them. It's almost like the lyrics of an Eagle's song. You can check out any time you want but you can never leave.

I have tried contacting both Upromise and Barclay's Card sites, but it's a game of ping-pong with no one seeming to be able to help. You are just bopped back and forth with no information given. It is impossible to reach a human and get the assistance you need, which only adds to the frustration. In the end, I didn't receive any rewards for my purchases.

I think it is essential for any company to provide quality customer service and follow through on their promises. Memories of a poor experience will stick with customers and drive them away. Unfortunately, this is my feeling about Upromise. While they may offer pretty charts and graphs detailing rewards, it's only fair to come through on their end and actually deliver them. A happy customer is a loyal one, and it's essential for companies to remember that.