UPS review: Driver and drivers supervisor 2

Yesterday at 4:06 PM our UPS driver threw my packages in the muddy driveway then ran over my dog killing her. He never stopped or let me know of the accident! I spent almost an hour trying to get someone to answer the phone using the customer service phone number. Once I finally got in touch with someone they took the details of the incident and said they would have someone from the local office call me. Shortly after I received a call from the local office. That representative asked for pictures and additional information. She said she would pass that information over to the driver supervisor that handles these types of incidents. Later that evening I got a call from the supervisor. She was extremely rude and said her driver said he didn't run over my dog. I said of course he would say that so he didn't get a strike against himself! She kept being very defensive and rude. The driver was driving way too fast down our driveway which i stated to her. She told me she could see how fast he was driving when he returned that evening. She even told me that she didn't have any pets so it wasn't her problem! I asked her what that had to do with me or my dog. She said she would know if it were her driver because there would be blood on the truck. Mind you my house is down a gravel road and my driveway is 1/4 mile long and the road is very muddy from the snow and rain we just got, not to mention my home is at least an hour from the local office in which he had to drive back to. The only blood that would possibly be on the truck would have been on the tires because he ran over her with his tires...she was a French Bulldog not a 150 lb Corso! To top it all off she said I needed to leave my dead dog in the driveway until Monday so they could come out to investigate because they would not come on a Friday night or a weekend. I was not able to leave her outside...we have coyote, foxes and other wildlife that would have eaten her if she was left outside plus I have 2 children that do not need to see their dead pet in the driveway. I was so upset with this woman that I asked to speak to her supervisor. She tried to tell me she didn't have one and that she was the only person that I could deal with. I told her there had to be someone that she reported to, but she denied it. I can't even believe this individual is in charge of employees or in charge of handling these types of incidents because she was hateful, rude and had zero empathy or compassion! She said someone would come to my house Monday to investigate. After getting off the phone with her the UPS driver and a different driver supervisor showed up at my house. By this time it was around 7 PM. They asked what I did with the dog and I told them I had to bury her. I showed them the blood and bloody tire tracks in my driveway. The supervisor took pictures and admitted to me that the bloody tire tracks matched the tread of their trucks. They stated they would be back on Monday when they had daylight to complete the investigation. What happens now? How does UPS handle these incidents? I understand accidents happen, but why did the driver just leave after hitting her? Why did he drive so fast to get away? I did file a police report with my local sherrifs office and they said I can record and video any interaction with UPS when they return to my house on Monday. I hope UPS takes responsibility for their employees and the hurt this has caused my family. They should also pull the phone calls with their extremely nasty supervisor and take action against her.

View 0 more photos