UPS
Reviews and Complaints

On Wed 12/15, a package was delivered to SKLD Zeeland at 285 N State St Zeeland 49464. The delivery person indicated that is was signed by one of our employees. Our employee stated it was never signed by them and that sometimes the name is just typed in without their actual signature or knowledge. The person who sent the package is holding the alleged signee responsible for taking the packing in to facility...which was not the case. Can you please make sure anything delivered to us that requires a signature is acually signed for?

Sue Wortman
Administrator
SKLD Zeeland

I have already spoke to the driver of my area and I understand it may be a different driver than the one I origianlly spoke with, but on 12/15/2021 and 12/16/2021 YOUR driver has drove past my house not in a normal manner. Your driver was going too fast that I could not get him stopped to tell them to slow down. I have children, I have pets and I have grandchildren. I have done warned him that I would report them as I am not going to tolerate the disrespect from YOUR drivers. I can not help I live on a hill but what I can help is protecting my loved ones and pets and the dust that they sling when they drive past my house. I understand it is the holiday season and they are very busy, but there is no excuse for driving faster than 10MPH past my home. these drivers need to slow down! Quit putting so much on them that they feel pressured and put not only their lives but others lives at risk. One just never knows when a child will be chasing a ball that rolls out of the yard. Think a human life that could be taken due to their negligence. UPS let's do better! By the way I live on Lake Hill Rd in Terra Alta, WV. If it does not stop I will keep going up the ladder until I see resolution.

they were late and made me pay for a rescheduling day as the delivery was rescheduled was my doctor appointment. They never delivered on the new date. 2 days now and still no word as to when it will be delivered.

Why does anyone use UPS anymore? I get emails saying to expect a package, with a tracking number, and an invitation to "track" the package — this is a joke, because their tracking consists of "shipped", "out for delivery", and "delivered". There was a time when UPS was the one to beat, and USPS the joke. Those days are long gone. No point to point tracking on UPS. They won't even tell you WHERE the package was shipped from, which might allow you to identify whether someone is sending you a gift, or whether it is something you have ordered to have shipped to yourself, as a gift to someone else. Call "Customer Service" and tell them there's a problem, the recording tells you to go online to file a claim. Go online to file a claim, you get a response telling you you cannot submit a claim, and to call customer service. Trying to get out of this hideous loop, I called a different number, which gets you customer service in Singapore or some such place, where they still can't tell you who sent you the package that wasn't delivered, but supposedly someone from my area's dispatch will get back to me. Hah. If they would only RING THE DOORBELL, I could fly downstairs and maybe have a fighting chance against the porch pirates, but no, ringing a doorbell is much too much trouble. Easier to send me an email that I of course don't see until 1.5 hours after they supposedly left the package on my porch for some opportunistic [censored] to steal. God forbid you should request a signature release, because they'll just leave it on the porch anyway; if it's too much trouble to ring a doorbell, you can bet it's way too much trouble to ring the bell and wait for you to come down and sign for your merchandise. So people spend their hard-earned money buying others gifts, and they pay UPS to handle the point-to-point shipment, but UPS cannot be bothered to make sure that the package that was entrusted to their care is actually put in the hands of the person for whom it was intended. They got their money, so why should they care? At least when Amazon leaves a package on your porch, they take a picture so you can see that your package WAS on the porch at one time. No one should EVER under ANY circumstances send ANYTHING via UPS.

We've had continuing issues with driver retaliation to complaints made about him at the Allentown/Bethlehem PA driver dispatch. To add insult to injury, the management team has been nothing but belligerent and disrespectful to us, as well. Our saga all began during COVID lockdown, wherein both my husband and I were working from home and continually had our packages being thrown and tossed onto our front porch causing the boxes to bust. That was our first complaint. Our driver then retaliated by continually honking his horn every time he arrived in our vicinity. We made a second complaint to the driver dispatch managers and nothing was ever done about it. So we moved our offices in our household to the back of the house to avoid the disruption. Last week, our driver(s) (there are now two), delivered two incorrect boxes to our house and failed to deliver our two boxes of perishable food. I contacted the 800 number to find out where our packages were and they advised me to file a claim. I had asked during the process to have them contact me via email because I have a lot of spam calls and my phone blocks many numbers. After my claim was filed, we returned the boxes that were delivered to our house to the appropriate owners. During that time, our two boxes were brought to our porch by our neighbors to whom they were incorrectly delivered. This was late in the evening. I had still not had anyone contact me with regard to my claim so I could alert them to the fact my packages were located. The very next day, the driver(s) leave a driver follow-up form on my front door with nothing filled out but the area about getting the local authorities involved highlighted. This was taken as a threat. So I made yet another complaint to the 800 customer service line and they assured me that a manager would look into it and get back to me.
At the same time, I advised them that the packages were found. That was on Friday, December 3rd. No call was ever received. Come Monday, December 6, 2021, our driver(s) come to our door and make noise. I look out my front window and see then stop my next-door neighbor start pointing to our house and door and begin laughing and making gestures.
I then pulled out my phone to start videotaping the interaction. It was very clear that they had been alerted about my complaints and were now involving my neighbors in their dispute against us. This is harassment, plain and simple. So we make yet another complaint and are told that no one from the 800 number can assist us, that the driver dispatch managers would have to follow through and contact us with regard to our complaint within the hour as they marked it "urgent". No call was received. This was around 4:00 pm in the afternoon. My husband then makes a phone call to the 800 number and is told someone will reach out to him. More than an hour later, we hear from JC Martinez, the dispatch supervisor, who proceeds to tell us that this is the first she is hearing of this, told us she did not know who the driver(s) were (which is ridiculous because it is the very same drivers who come every single day to our neighborhood). Lastly, the excuse we are given is that due to the late hour in which she called the driver(s) would not be talked to until the next morning and that she would contact us the next morning. I asked for her manager's name which she declined to provide. The next morning comes and goes, with no phone call from JC. My husband proceeds to call her. She tells him that they want a copy of our video and that her manager will give him a call. It was also stated that someone from their "security" department was being sent to our door. No notice, no authorization from us to send a stranger to speak with us about the incident. I contact JC to ask why they would be sending someone to our door without our consent and to find out what was being done about our complaint and she proceeds to start yelling at me that she is no longer involved and that her manager was calling my husband. So then the manager, Chris Guzman, contacts my husband and proceeds to say that he sent someone to our door to get our side of the story. I am conferenced into the call and I proceed to ask him if he has spoken to the driver(s). He tells me no, that they do not know who the driver(s) are. I asked why then was he contacting us when we had already spoken with JC and are now concerned about further retaliation. He began to get belligerent with me and argumentative and challenged us about getting him my video basically to prove because my previous complaints were not enough for him. This is outrageous. No one has apologized sincerely for the hassle we have had to go through. No one has taken our concerns seriously. We are now investing in an upgrade to our security system so that when the driver(s) continue to harass us we can capture the incident via video and proceed with legal action. All this would have taken was a sincere effort on their part to look into our situation, apologize, let us know that they would speak with our drivers, tell us that this will not happen again, and give us a contact phone that if something else were to happen we had someone that would handle it for us. Instead, it has become beyond anything we could have imagined. UPS has failed to give us a satisfactory resolution and I am being forced to speak out publicly on Twitter and various other channels to obtain any answer and rectify the horrible situation we have been put in. I have even tried to reach out to the Executive Leadership due to the rising concern for our safety. This leaves us feeling very vulnerable as the driver(s) know our names and home address and management at UPS have failed at their jobs at managing their employees and ensuring they are following the company's code of ethics. They have refused to follow through with managing their drivers and the only solution we can think of that will put our minds at ease is to have the driver(s) removed from our route.

This is by far the worst delivery company..within the last month they have twice misplaced my packages. Also they just leave packages even though there was a signature requirement...on top of this when you try to solve this problem by picking a package at their facility, they want to charge an extra 5 dollars...truly a horrible company...going forward i am trying to avoid shopping with any company that ships with UPS.

My package was not delivered to my house. Instead, it was delivered to a pick up point around 40 minutes by foot from my house. The package is also a big 5 kgs package. I have no car nor bike, so this was a horrible experience for me. No effort was made to deliver the package to my house because we did not receive a delivery absentee slip. Usually, packages sent to a pick up point would have been closer to my house too. No thought or effort was made into delivering this to me.

Dear Sir, Madam;

I am writing to you as a criminal that I am suing in Las Vegas, used Your
Company and Service to send Death Threats to myself, the Plaintiff in the Lawsuit, in London.

The first complaint is that this package had a UPS "LEGAL PAPERS" Official Envelope, it was sent from Las Vegas by Blair Bryson residing on 3524 Rubio Sun Avenue in North Las Vegas 89081 Nevada.

This was sent in May 2021! Which was delivered to the wrong Apartment in my block. My neighbour ended up keeping it and forgetting to give it to me till last week. I was not able to place this complaint before as I have tried to reach your Customer Service Phone Number and no one ever answers...

When I opened the letter, a Death Threat was inside.

This person had already tried to send me a package on April 22nd 2021, which ended up being held by Customs and was never delivered to me.

Mr Bryson is someone that I am suing for over $10, 000, 000 in Damages and he had told me that he had placed Narcotics in the package sent in April 2021; so I would get arrested.

What kind of business is UPS truly doing by allowing Death Threats to be sent to someone in England.

Warmest,

Francesca

International Express Saver service 2 - 5 business days

- I have had 44 calls with UPS
- huge delivery delay
- promises of failed delivery specified dates x 2
- thousands of dollars in penalty charges & increasing daily

AND STILL NO IDEA WHERE OR WHEN I CAN EXPECT SHIPMENT

14 days in one facility location (Hong Kong) and CS team have no clear visual on where the shipment is. On the tracker is says arrived in Germany yet no one knows how to get a response from the ground team in Germany to confirm this or how to elevate an issue in Germany.

According to multiple team members the package is in the UK, according to several other team member they says its still in its origin Hong Kong and many other team members and the sender saying its in Germany.

Customer Service have no authority and can only say sorry, we are following. They have no power to elevate the issue and are so reluctant to put any matter of urgency on what is going to one of the biggest impacts on our company. The most frustrating and annoying part is they won't share email or direct numbers so you can speak to the same agent without going through the same long drawn out process and explanation, just to get a sorry.

They have again committed with a 100% its being delivered on this day. We arrange staff to receive over the weekend only to follow it up and be told. We are sorry but its still in Hong Kong, Still no clear picture with no one knowing how to find out or know how to get management involved...saying sorry doesn't pay this amount of money or keep my company open.

My medicine which needs to kept refrigerated is floating around UPS for 3 days now They are now saying I will get it on Day 7 which means it will be destroyed by then. I hope they like reimbursing the medical company all that money for shipping and insurance. You can't even get these [censored] on the phone. Zero customer service what a [censored] bag company.

I live in NH. On an almost weekly basis I am getting packages for 208A. My address is 208. I have called 5 times in the last 2 months, and they always assure me they are working to solve the problem. yet again today they delivered it to my address. I live in a country setting development class medium density residential. I have spoken with both the 800 number and Manchester Nh department. This needs to stop!

This is the 3 time I have had a UPS drive speed down my drive way. I live on a private drive that is about 500 feet long, and the last 3 deliveries have had drivers speeding extremely excessively down my drive. I have 2 little kids, 2 dogs and 2 horses and if your drivers were to hit any of the above there would be a major issue on your hands. They drive so fast, that one day I had a vet working with my horse, she was drawn to the driver speeding down my driveway and she said "wow that was very aggressive", just today, 12/1/2021 at 3:35pm the delivery drive took off so fast out of my driveway they left skid marks, and a huge trail of dust. this is absolutely unacceptable and again could cause major risk to the family members and animals I have on my property. this needs to be addressed immediately.

My name is Wendy Brown. My husband's name is Oneill Clark. Our address is 1051 Solar Road NW, Albuquerque, NM 87107.

We ordered rolled bamboo fencing from Backyard x Scape in San Diego California. Delivery was scheduled for 2 - 6 pm today November 29. At 3:22 pm driver called to say he couldn't find our address. My husband (Oneill Clark) clarifed where we live -- which is on a dead end short gravel road. The driver then said he could not back the truck down the road to deliver.

There is currently construction of a house going on across the road -- these people have been able to back down the road with a trailer carrying 60 foot beams. Cement trucks, and many other vehicles have accessed the area. The postal service and other UPS trucks have come here without a problem.

Oneill met the driver on the street connecting with ours, which is right on a curve with traffic coming in both directions, with our truck. The driver had a 4 foot pallet jack to unload the 8 foot pallet of bamboo rolls into the middle of the street where traffic was flowing . He had a difficult time maneuvering the pallet onto the lift and then onto the street. Once on the street he was unable to move the pallet onto our gravel road. My husband asked if he had something to cut the banding so that they could unpack the rolls and load them into our truck, he said he didn't. So my husband walked the block to our house got the tools need and returned to the UPS truck. The driver had already closed up the truck, handed my husband the paperwork, and left. Leaving a 68 year old man in the middle of a busy street to deal with this mess by himself. I am a 130 lb woman of the same age and I was not much help. Each one of 11 rolls weighs 110 lbs. 8 feet long.

This is outrageous, rude, thoughtless, and totally unprofessional behavior. We were ultimately helped by a kind neighbor (who is over 70 years old and missing a kidney). We dealt with it - they loaded and unloaded the heavy rolls and I directed traffic) but we should not have had to. Someone could easily have been injured. The driver should be disciplined at a minimum. We would suggest firing him.

The delivering trailer was #255361 UPGF. Freight bill number [protected].

Please contact me directly at [protected] or my husband at [protected] to discuss and resolve this issue. We are expecting the second half of the delivery at some point and we expect much different behavior and service.

Wendy Brown and Ed Clark

My first 2 packages were delivered to the wrong address that the driver said was put on my front porch which means the Find tards they hire to deliver don't have to check to make sure its the right address. This last package that wasn't delivered the stupid lying tard said I wasn't home and they put a note on my door. UPS SUCKS Other packages in the past they have left in ditches and on the side or the road, Just sucks they have no accountability

On November 22, 2021 I was coming out of my house at the 800 block of 43rd Ave., San Francisco, CA 94121 about 11:25 AM. I was waiting for my wife who went to pick up something at the market. I was going to help her unload. When I came out I saw a gray sedan with California license 4YEF286 completely block our driveway. A few minutes later a short heavyset male came out he was about 60 years old he wore a UPS vest. Now, I like the regular UPS drivers on this route I never had a problem, until the loon showed up. I asked him to ‘please not block my driveway next time'. Instead of saying something like ‘sorry or OK and goodbye'. he started screaming for me to call the police. He was really out of whack, I videoed this UPS guy and when he saw that he was further enraged. At this point my wife returned I told him to move and he purposely parked, asking ‘what cha gonna do'? Almost causing a collision with oncoming traffic for my wife. This went on for several minutes; neighbors were coming out to us if we were in danger. When we finally were able to get rid of this idiot I begin my morning walk and then I saw him at the end of the block he immediately challenged me to a fight and called me ‘chicken'I want to note all this is caught on video I then called the customer service department and eventually spoke to a Martin he was professional he said UPS would call tomorrow next day. On the next day there was no UPS call. However the next day this loon was back on our block delivering packages and yelling at a senior citizen when he did not understand him. When he saw me the second that he saw me he your surly asked ‘what do you want'? II am considering going to the media but social and traditional with my videos and lack of response and corrective action regarding UPS' psychotic a dangerous driver.

I had my package deliver to the wrong address not even close to my home I was waiting for a package from Macy inside package I had a set of Diamond earrings and your idiot driver didnt even leave them at my address I happens a lot with you guys you always leave my packages 4 home away from me are your drivers that dumb that they can't tell there at the wrong address. Here my tracking number 1ZY5W6470235479533 this can not continue to happen I pay for fast shipping and they end up at wrong address I was lucky my neighbor 5 house away brought the package to me

We had a valuable package delivered to our door at approximately 13:47. It required an Adult Signature. I am pretty sure that is a paid for service that the shipper requires. As I mentioned it is a valuable gift and we already had one stolen through USPS.

I do not appreciate the packages being left and the driver just ringing the doorbell and leaving. We Were Home!

Tracking number : 1Z013305A858964032

Weight: 31 lbs
Service: UPS Ground
Ship/Billed: 11/22/2021

Additional inforrmation : Adult Signature Required
Delivered on: 11/24/2021 at 1;47PM
Delivered to: Granite Falls, NC
Received by: Eagle (WE DID NOT SIGN)

We Do Not appreciate this at all!

You screwed me and my family I paid for 2 day air it's been a week my family does not have food now thank you for [censored]ing me this has happen time time again and you tracking is the worst half time website doesn't work I hope you have this happen too you and your family

I ordered a sink vanity through Amazon, it was shipped using UPS. They scanned the item and put in a note that the package was delivered and they met with a person. They did not check an ID before carelessly leaving my purchase of over $200 at the wrong address. When I called to report that it was not delivered to my house and no one spoke to me, they just said they would report it. Never heard from them until I called Amazon. Amazon had to call them to get an answer. The Amazon representative finally got in touch with UPS and asked them what happened. The UPS lady told Amazon that it would be delivered on Monday. The UPS driver picked the package back up and took off the message that it had been delivered. Amazon asked UPS if they could deliver the product the following day and she said they would NOT! This is not the first time UPS has done this. If their drivers are so STUPID that they cannot put in the correct address, they do not need a job driving!

customer reference [protected]
Have been waiting for delivery of new computer.
Advised by tracking on UPS that was to be delivered on Thursday 11th
Then suddenly it was to be delivered today, Friday 12th between 10 and 2.
Arranged for both Thursday and Friday for somebody to be at home at appointed times.
Delivery guy turned up at 16.10 today, but nobody at home then.

Why are you so specific about delivery times when it is clear from this experience that you are unable to keep to them? It would reduce frustration all round.