UPS
Reviews and Complaints

January 29, 2018 10:40-11:00 a.m.
2300 Block of Damen Ave. Chicago, IL
Alley Located West of Damen Ave.

Truck License #FP 9037

UPS Truck blocking alley making deliveries to the One Hour T-Shop, (even though there is a loading zone in front of store on Damen Ave.).

We waited 20 minutes for the driver to finish his delivery. The driver wanted me to back up so he can go thru Damen Ave., instead of making a left and he would go thru Fullerton Ave.

Diver mentioned that he gets paid by the hour and could stay at the alley all day long, he couldn't care less.

Another resident was behind the UPS truck, she needed to get out as well.

The police was called and the officer directed "traffic" .

This is not the only incident, it is almost everyday that we need to wait 10 to 20 minutes for the UPS driver to finish the deliveries to the One Hour T-shop.

Please let your drivers know that they should not block alleys and to move promptly when they see another vehicle trying to get thru.

Thank You,
Alma
2342 N. Damen

I saw Donald Hicks during Christmas smoking marijuanna with his helper. This is why he is last one in. He needs to have a drug test in order to operate that company truck. This is putting people at risk and the company name. He works in Dallas Texas Chalk hill location, part time temporary cover driver. Please seek attention immediately . This would be a bad look for the company. I assumed he would be gone after the season but he is still at the company. I will keep reporting until something is done.

I am trying to return an item I purchased from Amazon for the past 2 days and UPS has made the experience a living disaster. On the day of the pickup, I was home the whole day, sitting in the living room where front door is. I even put up a big note in front of my door saying I would be home the whole day. However, the driver just left the tags and reported there was no answer to the door. When I called UPS, the store manager wasn't helpful at all, but rather accusive. She told me that "they can not come back today, and also they can not call customers, nor they can not knock on the doors hard because neighbours would complain". She asked me if I didn't ever leave the room to go to the bathroom and told me that may be why I missed the delivery (of course I went to the bathroom. They do not give you a time window for the pickup, does UPS expect its customers to sit still in front of the door from 8am to 5pm for the pick ups?). She told me the only thing I could do was to reschedule, but that really didn't solve my problem because I would have to go to the bathroom the next time I schedule a pickup too! Then I called back the customer support, the representative was kind enough to reschedule me a pickup for the next day and put in a special note requesting the driver to call me if that's possible. So the next day, I sat in my living room the whole day with my front door open whole day because I didn't want to miss the delivery, and no one showed up! I called UPS again, and it turns out that a pickup was not arranged at all. This a ridiculous experience that made me spend 2 days sitting around waiting for a UPS delivery person to show up and having no result. UPS has a horrible customer service and a terrible way of managing things. When I tried to file an official complaint for the whole thing at the end of all this, the representative I talked on the phone informed me that "my complaint about the situation is resolved, whether I like the outcome or not". Way to go UPS.

I reside at 106 Aldbury ROAD, Columbia, SC 29212. For years now we are constantly receiving packages clearly addressed for 106 Aldbury COURT. We have caught the drivers when we can and complained to no avail. The drivers do not ring the doorbell, so often times we do not find the delivery until later or the next day. It is time for this to stop! Please instruct your drivers. I am no longer delivering your packages for you! Thank you, Stephen Stokes

On 25 January 2018 at approximately 1550 I pulled in the 7-11 on the corner of mounting vista and Russell in Las Vegas. I am handicapped and was denied access to the handicap parking space by UPS truck number 141445.
The truck was parked blocking both the parking space and the stripped area because this inconsiderate driver parked sideways across both areas. There were three other regular parking spaces next to the handicap space he could have utilized.

January 26' 2018

My official document has been destroyed. It was an official government receipt. the letter has been crumbled, envelope damaged and unreadable.
The receipt is vital for me in continuing my lifestyle but UPS service have neglected in delivering a government official document with a clearly written IMPORTANT INFORMATION ENCLOSED.
This has been a disgrace to what UPS stands for in United States. It violates customer rights and regulations.

Case number: 1-[protected]

UPS delivery facility with issue (as provided by customer service call center)
1245 Hammerwood Avenue
Sunnyvale, CA 94089

1/10/18: supposed date of first pick up attempt by UPS (as informed based on the first call made on 1/17 detailed below). I was home at the time and there was no ring or knock on the door.

1/17/18: 1st customer service call to UPS at [protected] - was informed that a delivery attempt was made on 1/10 and it is noted in file that "customer decided to keep packages", which is false as I never came into contact with any UPS personnel. Was informed that a note was left for the delivery facility and they will reach out to me regarding next pick up.

1/19/18: 2nd customer service call to UPS - was informed that they don't know why the package was not picked up as they had left the note for the local delivery facility. Was once again informed that a note was left for the delivery facility and the local facility will reach out to me regarding next pick up.

1/23/18: 3rd customer service call to UPS - escalated non performance of package pick up to supervisor. Was informed that the customer service call center has already contacted local facility and will insure personal pick up on 1/24/18.

1/25/18: 4th customer service call to UPS - Notified the customer service center the packages were not picked up on 1/24 and was informed that an attempt of pick up was made at 4PM PST when I was physically at home. I requested that the local delivery facility provide me with confirmation call within an hour to confirm they will pick up the package tomorrow on 1/26.

Still pending confirmation call from delivery facility and resolution at this point. I would like my packages to be picked up or be provided with an alternative way to return the package at this point with no cost and minimal hassle.

I want to report unsafe driving by a UPS tractor trailer.
The incident involved a truck pulling tandem trailers, and the license plate on the rear trailer was 234646 (there may have been a letter before these numbers, but the plate was dirty).
The incident occurred this morning (1/25/18) at 8:45 AM in Charleston, WV.
The truck was moving South on I-79, and when I-79 merges with I-77, it drove into my lane (the far right lane, coming from I-77 South) and ran me off of the road. I had to drive fully onto the berm to avoid being run over. I of course slowed down (since I was driving on the berm), then move back into traffic behind the truck.
Less than a half mile later, I-77/I-79 then splits to merge onto I-64 West, moving toward South Charleston where there is a UPS depot. The truck is in front of me in the far right lane still, with large signs saying that the lane will end. The driver apparently didn't see or care to read those signs, and waited until the lane ended, then abruptly swerved left into the next lane, cutting off another car that nearly lost control and crashed.
I'm not sure if this driver is new to driving, not used to pulling tandems, or simply has no regard for safety. In any case, this person needs to be pulled from the road for retraining or termination before they kill someone.
Thank you,
[protected]@frontier.com

I heard the front gate so I got up to check the door and as I opened it I seen the UPS guy running away. He made eye contact with me as he drove off and left my package behind. Later I found a return sticker in the front yard. This package was supposed to be picked up today and now I'm an additional 3 days behind due to the weekend and your driver's irresponsibility.

This driver accelerated the gas and clearly ran the red light. The light was red at least 2-3 seconds before he approached the light. The driver following close behind also ran the light not knowing that the light had turned. This was not running a yellow light.

I was the passenger as my teenage son was driving. I was just explaining to him minutes before this how you can miss seeing a red light if you are too close to a big truck.

This happened on Monday January 22nd 2018 in Jacksonville, Florida. Heading east on Beach Blvd.

I have footage from my dashcam and a photo of the driver that was taken when we caught up with him in traffic.

Thankfully an accident did not occur, but it could have turned tragic very quickly.

One of your drivers cut off our car while my girlfriend was driving. They almost crashed into us because they wanted to illegally cut us off and turn in front of us. Luckily my girlfriend braked in time and we didnt reck with our kids in the car. Then the UPS driver had the nerve to pull up and cuss at us before he sped off. I dont think your conpany would approve of this employees actions. We followed him and took a picture of his license plate. Hopefully that will be enough proof to identify the driver. Ive attached a picture of the truck.

License plate # 7Z37364

Thank you for your time.

Sincerely,

Nicholas Dugan
[protected]

I was told that this guy named Byron Clay Crouch worked for your company. I would like to stay private or not have my identity released in any way. He posted the below picture on Facebook of a truck I believe driven by your company. Not very professional nor pleasant to look at. As you can see there is blood seen pouring out of the truck and this should not be posted on Facebook. I'm sure if you pull up his Facebook account you will still see it there.

Your drivers are rude. And they are not considerate the driver of the UPS truck with the license plate zbs 7025 on Friday January 19th 2018 was rude. Instead of pulling over into multiple parking spaces he decided to park in the middle of a one-way street that was small and not move and then he saw me and he saw how upset I was and he continued to take a slow time on purpose

Told to be at home for Ups to pick up Amazon return. Rearranged whole day 2 b home, never far from front door. No one knocked, no door bell rang. 2:30pm email saying driver tried to pick up but package wasn't ready. ? Also he was supposed to leave a label and didn't. Multiple calls to customer service, reassured driver would return tonight. Never did.
TERRIBLE!
Tracking: 1Z9758R57806550418

The tracking number is 1ZWF25470393411424. The UPS number is [protected]. My name is Denise Rajpal and the address for delivery is 108 Pulaski St., Brooklyn, NY 11206.

My TV should have been delivered on January 12, 2018. Surprisingly, the entire family was home and the driver noted at 7:54pm that the customer was not at home. This was not true. We were waiting for the package. The doorbell never rang. The next morning I found the notice stuck on the door.

I pulled up my email and checked the tracking number for my delivery. It was out for delivery January 13, 2018. I stayed home all day. At about 5:00 - 5:30pm today I made my first call to UPS about my delivery. I was told that it will be delivered today. I explained to the gentleman I spoke to about the incorrect notation that the driver wrote about the customer not being at home to receive the delivery. I explained to him that the doorbell never rang. What he told me I was appalled. He said that they are not supposed to ring the bell because it could be very loud. They are supposed to knock on the door. I asked him if this is something new. I also asked him if there is a doorbell why would the driver choose to knock on the door. I could be in any part of the house where I may not hear knocking on the door. Sorry I did not get the name of the gentleman I spoke to first.

At 7:46pm I observed a UPS truck on my block about two houses before my house. Two males were making deliveries to two or three homes. I thought I would have been their next delivery but they both got back into the truck and drove off.

I called again at 8:00pm and spoke to Raphael to enquire about my delivery. Again, I was told that it is out for delivery and they cannot give me a time. I checked the tracking number for my delivery and it said "out for delivery."

I called again about 9:15pm to question where is my delivery. Once again I was told that the database shows that it is still out for delivery. The gentleman took my phone number and advised me that I will receive a call on Monday to find out how everything turned out.

I was still waiting up to 10:30pm when I checked again my tracking number only to be surprised that the delivery date had changed to Monday January 15, 2018. I waited all day for a delivery to no avail.

I am extremely disappointed and upset over the customer service I received from this agency. The driver was out all day yesterday and never delivered and out again all day today and no delivery.

I will also file a complaint with the Better Business Bureau because this service is unacceptable. Customers pay to have items delivered...they are not delivered for free.

I would hope that someone gets back to me at their earliest convenience.

I can be reached at [protected].

Sincerely,

Denise Rajpal

I need to make a serious complaint of UPS service. I had a custom print package with tracking number xxx which was delivered to wrong address and wrong person on Dec 22. I follow your instruction to contacted the sender and they redo the print and resend to me by UPS again. when I got the new tracking number xyz, I keep follow the delivery status again. on Jan 10, I find out UPS notice at mail room inside my building and said they can't delivery due to nobody at home and will try to deliver again on next business day. Since the shipment was totally delay due to the previous lost shipment, therefore, I need to go to work and can't stay home to wait for the shipment after Christmas and New Year holiday. so I call UPS customer service immediately and tell them that I am not at home during office hour. I want them to send it to my office. customer service said that they can't do it. so I said that just leave the package at UPS Access Point location and I will go and pickup by myself. the customer service said that the best way is write the message on the back of the notice, when the driver come again on the next business day, he/she will see it and follow the instruction. she can't do anything and suggest me to write the note to the driver. so I follow the instruction from your customer service.

today when I come home after work at 6.10pm, I check the UPS notice and find out that it's nothing change. no driver read it or reply for any further action. it looks like the driver still not come yet. so I go up to my floor and check the delivery status. it shows that it was delivered at 6.05pm and the package was just left at the front door. I already check the front door of the building and mail room inside the building when I back from work at 6.10pm. it is no UPS package anywhere. also, it is a high-rise apartment, front door is the common area for all the public, it is so irresponsible to leave a package at front door. it is unacceptable and unbelievable. please understand that it is a high-rise building with more than two hundred units. also, front door at the building is public area for everyone who walk on the road. I keep follow the delivery status and contact your customer service because I know that I wouldn't be at home when driver comes again. you guys refuse to change to deliver to my office and let the driver knows to leave the package at Access Point location, just tell me the best way is to leave the instruction to driver on UPS notice. However, the driver never read it and just leave the package at public area.

so I call UPS customer service again, your customer service says I can't do anything because I am not the sender. I must contact sender to report lost which is exactly the same process as the previous shipment. It is the dead loop of send and lost situation by using UPS service.

I will post my case to most well known social media and let everyone know how bad of your company service give to receivers. I did a lot of online purchase, all other courier companies did very good jobs. Just like Fedex, if they can't deliver any package, they just leave me a note at mail room inside the building and ask me to go to pick up at their location. they will never leave any package at common area. sometimes I saw the delivery guy from Amazon who keeps calling customer at my building front door and try to contact customer to come down to pickup the package. However, UPS driver never calls me and customer service refuses to follow the package even just a message to leave the package at their Access Point location. It is so sad and disappoint that who is using UPS. UPS is the worst company that I deal with, the worst delivery service, the worst customer service.

December 11, 2018

ups ground complaint unsafe placement of package.

1702 Caspersen Dr
Jacinto City, TX 77029

TKG# 1Z A99 6X0 [protected]
REF# 2544061
TX 775 9-03
SMART PACKED BOX #180729
56 LBS

December 11, 2018.
 A box was delivered by UPS and placed in front of my screen door to where I couldn't open it the box weighed 56 pounds.
I did not see the truck or speak to the driver he was gone before I could get to the front door 01-11-2018 PM.
All I have is my address and tracking numbers and reference numbers from the label to identify the driver, since you inferred It's usually the same driver for any given route.
I have a weakness in my arms and legs and had to walk all the way around the house in the dark, to move the Box so I could open the screen door.
☆☆ This is not the first time this has happened.
I had spoken to one other UPS DRIVER, that I stopped and called him back to the door.
Don't know who he was I asked him not to place items in front of my screen door because I can't open the screen door..
I explained to him that if my house where to catch on fire I couldn't get out my front door, evidently this must be a common practice by UPS.

Ronald Gray

1/11/2018
Don
Truck #663863

The Driver always has a really bad attitude, and today he accused the concierge of not opening the door for him, and said that the residents had to pick the packages up at another location, and got into an argument with the concierge in front of residents. He is always making blanket statements, saying "Our rich residents treat him bad", and he's usually doing all the talking, and bringing a gray cloud when he comes in.

I was Driving down Seaview ave in Malden Ma when i got stuck behind a UPS truck in the road trying to be nice i let him make deliverys to 2 homes . He got in his truck only to stop again 200 ft up the road. Then honk my horn only to have him get out of truck yelling me w/packages in hand "where the [censor] do u want me to go" i said u can go around the corner where room" " [censor] u youself basdard you only think of yourself
" please get back to me Dave [protected]

Our delivery driver is leaving packages outside next to driveway and not on porch which is covered. We have gotten many wet packages. Edit:Ok so UPS online thinks my complaint is too short! Wtf! I quote
UPS"Your complaint appears to be too short and is unlikely to get resolved and/or to attract at least some kind of attention. Please, make it at least 350 characters long."
No complaint should be too short!
Your delivery driver is getting our hard bought products wet! That's it! Tell him to do his job and deliver em in a dry and secure place like the porch!