UPS’s earns a 1.4-star rating from 2077 reviews, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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ups driver should look for new employment
I ordered a very expensive granite kitchen rolling cart from Kohls, for which I paid an extra $90 worth of shipping for "special handling." Well, when it arrived, the driver was all alone. He was complaining that the package was so heavy-and it was, nearly 200 lbs-and asked if I COULD HELP HIM CARRY IT UP THE STAIRS! (I am a very petite woman, who has medical problems). We live on the second floor of an apartment building, with no elevator. He was complaining the whole time, and proceeded to turn the box on itself to make it easier to move for him. When I opened the box, my expensive purchase was broken in half. I am so furious that UPS hires such losers who can't even do the job they are paid to do!
The complaint has been investigated and resolved to the customer’s satisfaction.
useless finance department!
I am working for an educational institution. During our convocation last June, our partnered university sent their professor's gown over to Singapore via UPS. The parcel never arrived and it took quite a while before they discovered that the item was returned back to UK without our knowledge. The parcel never even reached our doorstep.
A case was then filed with their customer service center. A month later, they had the cheek to send us an invoice for tax. We called up their customer service and they agreed on the discrepancy and asked me to ignore the invoice. More than 6 months already, we are still receiving the invoice. Everytime i called the hotline, they told me to just ignore the statement as their system is in the process of "upgrading." What kind of company takes so long to upgrade their systems? And mind you, this is a simple matter of resolution and i do not accept what it has got to do with their system.
This is extremely poor service - screwed up on goods delivery, screwed up on accounts. NEVER to USE UPS!
I totally aggree with your complaint
i have sent package on to pay basis and my customer has made payment for that.
Yet they are billing the sae back to us.we have provided them with evidences but they are not listning.
damage to home
On Friday, 2-08-08, a UPS driver jumped over the barrier I erected to protect the wet paint on the floor of my front porch. He rang the bell. I was near the front door and I opened it in time to see the driver leap back over the barrier and get into his truck and drive off.
He left a footprint on my freshly painted porch and left the package in the wet paint. The paint is a special epoxy-type paint that is very sticky. I had to lay over the threshold of the door and reach around to pry up the package.
I called the UPS main number and was told that the local office would call me within an hour. The local office told me that the driver did not have a "lick of paint" on him. I said that my package was covered in paint. I said I wanted to speak to a supervisor. The supervisor did not call me.
I called the main number again and am still waiting for the supervisor to call me. It is now Monday morning, 2/11/08.
Good Luck finding an honest UPS representative. The UPS man came to my house while I was at home. He apparently thought I wasn't. In spite of my large, dry covered front porch the driver decided to come around to the back of my property. I was in the house undressed at the4 time, but heard something out back. I went to look out the peep hole in my back door and the UPS man rolled his two wheeler right into my pickup breaking off my mirror. Thinking the driver would do the right thing I ran to get some clothes on. When I looked out back again he was rolling his hand truck up my driveway. I ran upstairs only to watch the crooked lithe snake drive away. Within a few minutes I looked up the UPS customer service number and called to complain. I told then I was calling the police. The customer asked me to instead wait as she was calling the local UPS people and they would take care of anything that was wrong. Trust me people - These UPS people are lying ###. They could have fixed my mirror for about $100.00, but because they continue to jerk me around weeks I can not legaly drive my truck and require a rental car. Their game is to wear you out. They lie, they refuse to return calls. They make promises and then don't keep them. It seems all I can do is call the local press and file a suit. I am doing both! If one of these sneaks damages your property throw their ### in jail. That is the only satisfaction you will get out of these lying little sleazy crooks.
I hope your not holding your breath! They dragged me along for over 6 months. Then told the shipper it wasnt their fault and denied my claim. The left my pachage in my yard with 2 large, yet very young, pupped. I came home from work less then 1/2 hour later and didnt even realize they had delivered anything at first . Thats because the puppies torn the small box to shreds! I guess the way they see it, if they drop your package in your garbage can its ok, they delivered it and thats all that matter. I will not be using UPS again, ever.
UPS is the pits, the absolute worst. I have never had so many problem with a shipping company in my entire life. In the last 4 months I have gone thru 4 major problems with UPS. They've Lost my package and I had put thru a claim, they've had me wait 3 hours in the 10 degree weather with my 6 year old son just to tell me they can't find my package, I've stay home numerous times for packages and the driver has gotten out of the truck with InfoNotice in hand and slapped it on the door without even ringing the bell, they've delivered my package to someone else job, basically they're just screw ups. I am going to suggest to my company which also uses UPS that they go back to Fedex. it may be a little more costly but a lot more reliable and friendly.
Poorest customer service
Ups canada sucks, Poor customer service High school drop out customer service, Poor jokers. One call takes 45 minutes to 1 hour to sort out issues or even 30 minutes to arrange pick up on phone. Avoid ups canada by all means, it really sucks, It is waste of time, money and peace of mind /. Just avoid... Ups sucks all the way,
Read full review of UPS and 79 commentsitems delivered - damaged
We refer to a collection of two bed side table from Spain weighing 9 KG each for the above reference no. The both items were properly packed and UPS staff was satisfied with the packaging at collection point. They were also informed the nature of an item and require proper handling.
Upon reciepts the delivery we found both items were badly damaged i.e some of the wood came off partially and in pieces. We informed UPS and they organised a collection for inpection.
We have been told by customer team that the cliam is declined on the basis of that the packaging was not up to standard. We do not agree to this as follows:
1) The items was properly packed and UPS staff were staisfied with the packaging.
2) If packaging was so bad how come one table is broken in pieces compare to other is chipped.
3) Both items were handeled badly by your staff. The items thrown around.
4) We are sure you have a policy for handling items and standars in place. We are shocked and fail to understand the inspection team uable to realise the condition of both items.
5) The items was collected for the inspection from UK address and on what basis the items is returned to spain without our instruction and has to be delivered back to us or to yourselves so you can see the condition of the tables.
6) We would like to ask a question who did a inspection regards to the condition of the tables. Has he looked at the tables in pieces?
Both items were expensive and plus costed us frieght charges. We are very dis appointed with the service we had and the way cliam is handeled .We do not agree to your decisions
and would appreciate if you look in to this matter.
Yours faithfully
Asif Piracha
I ordered a 36 inch fan from a local store. It was delivered to my house apparently yesterday (late in the evening). I was not aware that the item had been delivered. There was no knock, no ringing of the doorbell. Nothing. So I had no idea the item was on my front porch. When I looked out this morning to get my mail there it was on my porch.
It had rained last night so the box was completely soaked. It was not even wrapped in brown paper or even in a better box. It was placed on my porch and got wet. I am hoping when the box dries the fan will work. What is wrong with your delivery people? I do order a lot online and most of the time my items are fine. If a package is delivered to a home the delivery person should let the owner know that he has dropped off a package. I can't look out the window 24/7 to check to see if I got a package. Please be more careful in the future. Thank you for your help in this matter.
item not delivered
On november 20th, I should have received a package sent to me from the states. Apparently on the first attempt the driver did not find my name in my buildings directory so the 1 st attempt was unsuccessful. Since i've had the tracking number from the get go I checked online to see the status of my package and I realize on the 21st of november that the...
Read full review of UPS and 19 commentsnon delivery of goods
THE INCIDENT
Hi there I ordered books from barnes and noble and paid for 1-4 days delivery. I had my friend erica marais of megatraining place the order so that it could be delivered to her business in case i wasnt at home when they came.These people dont phone you or email and tell you there is a problem with the package. when i spoke to annatjie she said no xtra cost. the books have been there since the 22nd nov. yesterday they phoned to say we must pay xtra so we pay it in and today is friday still no books.on the tracking site they say they tried to deliver but no money was available they never delivered any books to us. I need the books what now?
make sense please
worst delievery service
Due to major problems with UPS on my last shipment, I will NEVER use them again and this is why. I needed to send an Xbox 360 to my friend, so instead of going to FedEx like I should have, the UPS store was much closer. The person working the counter was not nice at all. I filled my information out and told her I wanted ground. She made me sign five different things holding me up for 15 minutes that I could have signed while I was marking down the information. She constantly kept bugging me about where I got the Xbox 360, how much, if it was a friend etc...Like it was her business to know. I also ask that someone be there to sign for it since it was going to an apartment build. She said sure but since my friend would be out during much of the day for no one to sign, I asked if it could be delivered after 3 PM. She told me that wasn't possible and that my friend would have to make the arrangements if he missed the package pick and would have to wait the next day to see if he was there before. FedEx’s service was MUCH more flexible, unlike UPS that really could care less on how much time they waste with you.
The UPS stores are independently owned. They are NOT part of UPS at all. You can go on UPS's web site and print out a label and schedule a pick up without going through a UPS store at all.
I was home all morning to wait for a package and it never arrived so I had to leave. I left at 1:30pm. When I came home tonight I had a delivery attempt sticker on my apartment door that said they were here at 11:30 am. Apparantly my neighbor saw it at the front gate and put it on my door. I was home at that time! No one called or knocked.
About two weeks ago I was walking towards the front gate and saw the ups guy filling out an attempt sticker. He looked right at me, put the sticker up and quickly walked away. I think this is some scam they have going. They dont try very hard to deliver to make money when the sender re-ships. I have never had a good experience with this company.
I called to complain but the representative directed me to the website so I can complain. I never use this company to ship but unfortunately many retailers do so I'm screwed on delivery.
always find reasons to delay delivery
UPS CANADA is good in making and faking tracking details. It always claim fault on customer side when delivery is delayed. Often "customer is not found" or " incorrect address" , or " customer not avaialble".
Today I had a package to be delivered in Mississauga near square one in prominent building, I was waiting for whole day since it said "out for delivery" , at around 6 pm. I see tracking system that they coudn't locate my address.
what UPS canada is upto, Are their drivers making fake claim, or UPS has manpower problem, or they intentionally do to cut down their job.
Interestingly they never miss our address for pick ups. Isn't it amusing.
UPS Canada has screwed me many times, ofcourse it is prompt in billing and other affairs which are more profitable for them.
They are just ripoff.
The same happen to me today. The online tracking stated there " incorrect address", but when I called the customer service to check the address is correctly printed in their packing slip. They are lying. I will never use UPS and going tell every one that I know not to use UPS and ask my company to stop using UPS.
UPS guy came to my condo building 3 times in 3 days in Mississauga and never even bothered to call my condo unit to inform me that he has a package for me. What he did was he went to the concierge and ask if there's a check made for UPS everytime he came, and when the concierge said no, he leaves. How can somebody waste company resources by coming back 3 times to deliver something and when he is at the place of delivery he does no effort in contacting the client to deliver the package. I was waiting for my package and I had my check ready with the corresponding amount to pay UPS but I was not informed, not even once that he was downstairs. He was told by concierge to wait and he will make a call to my condo unit to inform me of a UPS delivery. UPS guy said no because he does not have the time. I sincerely hope this complaint would be addressed by UPS management here in Canada. Big companies are all experiencing bad times and employees like this guy who has still not delivered my package are causing big expences for UPS. If I only knew someone in UPS who is with management, I would really go out of my way to report this person because of the lousy job and poor customer service her does. I honestly feel so sorry for UPS-Canada for having this kind of worker under its payroll.
ups - unusually pathetic service!
Nine out of ten of deliveries to me are messed up. Either they cannot find my street, or my house, or its snowing, or something else. My packages are usually only delivered after a phone call [protected]), and when the driver does finally come and I ask him what the problem was, he always says "must be that new driver". Yeah, right. So I've decided to specifically request the companies I order from to send my stuff USPS.
Also I think UPS should change their name to Unusually Pathetic Service, because that's what their service is --unusually pathetic.
Email to UPS
Still don’t have my package.
Was hung up on by your Manager (at least she claimed to be the service center manager) from my local center.
I did EXACTLY what you UPS asked me to do to guarantee I would get the shipment – let them re-attempt, and they would delivery to my leasing office. So when you tag my door – and write on it “Delivered to Leasing office.” And I go to the leasing office – my shipment is not there – and the people who work there state your driver came – delivered freight there but came back an hour later because it was the wrong freight (it belonged to the apartment complex next to ours) but failed to leave anything for us.
So when I finally get to speak to someone from the local service center – of course they have no idea of my past conversations with that facility. And the best they can do I re-delivery the package the next day? I still cant pick it up? Bottom line is – I am the CUSTOMER, I paid for a service – you (UPS) failed to deliver. You FAILED to make right mistakes that your driver made. UPS failed to even try to be helpful or courteous. Instead, I get someone who cuts me off, interrupts, and hangs up the phone?
I wasn’t being rude but I was wanting a solution. If I tell someone I am going to do something – I do it. If I made a mistake doing it – I would correct my mistake.
So this being the first response I have received of the three emails I have sent – I will hope at least some action will be taken to maybe, just maybe rectify situations like this going forward. At least maybe the next customer will have a better interaction with UPS.
I do apologize that whoever is reading this is having to read this. It is a waste of both my and your time. If UPS (along with all courier services) just pick up and delivery the freight as advertised – emails, calls, etc are not needed.
Thank you for taking the time to read this.
Pretty sad when the only thing I can do is not use your service, send ugly emails, and call your 1800 number. I asked to file a complaint – but noone seemed to know how or wanted too. All I can do is tell others of my experience – which I plan to share with whoever will listen. Shipping is a “Service” not a product.
bad delivery, bad customer service
I had a package of bedding delivered from Target through UPS. This morning I notice on our outside deck that we don't use there was a large white bag. I asked my husband if he knew what it was and he said no, and went out to investigate. He picked it up and as it had rained last night, it was drenched with rain water. We called UPS and they basically called us liars, that their delivery person had said he delivered it to the front door. Obviously it was not, as the front door is under a covered roof. The worst part is that the delivery man threw it 2 stories up to get on the deck, no note on the front door or anything to let us know it had been delivered. The bedding is ruined, and it was a clearance item so it is not replaceable. The worst was the customer service of the company, who would not admit they had made a mistake and made no attempt to fix the situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst company ever should just go outta of business or fire the Whole Board cause they don't do anything but make things worse Package was to be del on 8/9/20 couldn't make it they guaranteed it by the 10th. checked my tracking number said it was loaded on the truck at 5:45am on 10th. Checked later showed out for del. Never showed up called C.S. they gave me some crap about only being loaded that evening told them I was guaranteed it by the 10th was told they don't guarantee anything...Guess what happened... I totally lose it on them. said they don't work on weekends told they BS cause I live near the service center and c cars and peeps going in and out all day and night. Then they tryed to sell me some BS about only truck drivers boy did they get a slap in the face told them I drove a truck for 25yrs they didn't know what to say transferred me to someone else...And u know what happened... next time postal service or Fedex cause they both del. on Sundays
UPS promised, and I paid for it to be delivered the next day. I tracked the shipment till it was ready for the last leg at 10:00 PM on Friday, but it was delayed till after the weekend. Their last e-mail to me stated: (Any package that arrives after 10:00 a.m. at the destination facility is unable to go out that same day, )!
I still keep copies of their e-mail!
A. AlGahtani
+[protected]
I used to use UPS...but this is the last time. I have complained several times about packages being left at the road, which to the driver is the gate. Yes there is a gate there, but it is at the ROAD! I can't see it from my door. When I call, if I can get to talk to someone, they don't care. But I sure am going to start pushing any other delivery service!
double charges
I live in British Columbia Canada and ordered an item from California U.S.A., only some 13oo miles away. I paid shipping charges on the item ordered when it was shipped from the retailer, but when the item arrived i found that i was being charged almost the same amount AGAIN by UPS. Nor was i ever notified that there would be more charges when the item crossed the border.
I find this sort of double billing to border on the criminal. As a consequence i will never use UPS or any other shipper again.
wow i think ups is the worst thing ever for shipping yesterday i send 5 items i have around $100 in my paypal so they take the money instantly when i print the label 5 days afeter i was -$65.70 i say why i check shipping details and say
shipping charges 1 then shipping charges 2 the same money 2 times why
then i when to the ups and i was marking my boxes fragile please carefully and that guy toll me the ups recepcionist he toll me what are you doing he said if you mark the boxes or not we don't have preveligies for no one we send the boxes and trow the same and i was like wow ups is trash not recomended at all...
UPS is the worst for shipping cross boarder. Their brokerage fees are exorbitant and non-refundable or negotiable even if it was their mistake to add them (Item was a replacement and was marked as such, there should have been no tax coming across the boarder and therefore no brokerage fee) the USPS is what I have found to be the best for shipping from the States charging only $5 for crossing customs as opposed to $25++ charged by UPS who then because I live in a small city that they must deem rural they leave expensive packages on our door step if we're not home. My father who was away on business had an $11 000! insured item just dropped on his doorstep my mother had to get a neighbor to help her bring in the box and the item was so badly damaged that it had to be replaced.
Don't Use UPS
They don't have a clue regarding what customer service is. Besides, they lie. Just yesterday I was waiting for two boxes to arrive. One was delivered and the other was not. When I check their website the driver had stated that we where not home. First of all, I have not left my house in a week. Second, if I was not home, how did they deliver the one box. UPS is the worst carried in the world. Don't bother to complaint. I have and nobody cares care at that company. When you order, if possible request Fedex and don't give them your business. No wonder they call themselves brown and we all know what brown stands for. MAY UPS ROT IN HELL!
ups service stinks!
UPS service stinks - they supposedly tried to deliver a package to my home today, yet they did not even knock on the door but left a notice. I particularly stayed home today to get this package, and now I have to be inconvenienced to make a trip to the UPS office (which I don't even know where it is) to receive my package. And they do not deliver on Saturdays, which is another way of penalizing hard working people who work during the week... At least Fedex delivers on Saturdays.
Hey, that's right They're stinks. I got two packages, and I asked them you can put these outside so that I can put these inside my trunks. What he did? He looked at me with weird face. Then, he said, this is not heavy, you can deliver yourselves. They don't know anything about the service at all. If it's not heavy, then why does he need to use dolly to deliver? They are sucks ! I would never every use UPS again!
The truth about ups
I have seen a lot of complaints about UPS and I have no doubt in my mind that they are correct. I work for UPS. They are the most self-centered, dishonest and discriminatory company as far as I know. As with lot of companies, the phrase “who you know is who you blow” applies here too. Having the unpleasant experience of being in the “pool” for part-time...
Read full review of UPS and 383 commentsI hate ups - the worst shipping company!
I ordered something online and they'd used ups to send me the package. I paid 2nd day air so that I can get the package on time and paid higher than the ground shipping of course. The online store sent me the tracking number so I check it ups.com to make sure that the package is on time. Ups supposedly deliver it friday (it was out for deliver dec. 22 at...
Read full review of UPS and 106 commentsups customer service is awful!
I placed an order online and it was shipped by UPS. The UPS tracking said that it was put on MY porch but it was not put on MY porch.
When I called UPS to report this they acted as if it was my problem. They wanted asked me if I had checked with my family, friends and neighbors. I told them if my family or friends were around and knew anything about the package they would have told me and I am not going to go door to door to check with my neighbors. They then said I would have to fill out paper work in order for UPS to proceed with this situation. Who is paying me for my time? So now I am on hold waiting for the company I ordered from to get back to me. I have been waiting for 4 days and haven't heard from them. I guess that Christmas gift went to someone that didn't pay for it.
Bottom line UPS customer service is awful!
The complaint has been investigated and resolved to the customer’s satisfaction.
I believe drivers sometime scan the package as delivered to clear their load so they can go back to the shop at the end of the day if they are running late. the same exact thing has happened to me twice this year. and what is very frustrating is trying to get to a live person at ups. This year I have taken a decision to not use ups or order anything from companies who will not ship by other carriers. usps has been good as well as dhl and fedex. vendors will ship it your way if you insist and tell them you will buy from someone else. We need to take consumer power back.
mantel clock was completely destroyed
My complaint is that the manager of the store tells me that I can not get the $40.00 refunded for shipping of an item that he shipped to me, and also packed there at the store. The item was an antique mantel clock that obviously was fragile as it had glass on the front of it. When it arrived to my home, the box was torn and delivered upside down. The mantel clock was completely destroyed and in my opinion not packed well. The manager sent me an email when I asked him for the shipping cost back also. He refunded only the amount that I paid for the clock, which I purchased from an auction. He gave me an excuse about not refunding the shipping which I find odd. I believe I should be refunded the shipping also. Otherwise, I paid them $40. for destroying an antique clock! They were the ones that packed it and shipped it. This is the email the manager of the store sent me:
Hello Linda Byrnes,
Thanks for the return email. The money that you paid for our services is what insured that UPS was willing to pay for the damaged clock. Our services met the insurance requirements so that UPS knew that our packaging service was not the cause of the damage to the clock but rather how the package was handled in transit. I regret that UPS will not refund the charges for our services. We did our charge correctly again insuring that you would be reinbursed for the damage to the clock. I regret that I am unable then to return the fee for our services as without them you would not have been able to receive anything from UPS.
Keenan Pettit
The UPS Store #53
[protected]
I tried to resolve this by emailing the corporate UPS site, and gave them all the information such as tracking numbers, etc. but they emailed back and said I needed to resolve the problem with the UPS store that shipped the item. So you see, I am at a loss as to whom is suppose to take care of the problem and neither the store, nor the corporate office seem to be any help. I ship items daily as I sell on ebay and they need to know that if I don’t get a refund for the shipping fee, that I will not use UPS again. I ship at least 20 items a week and will never use UPS again unless they resolve this problem. I believe they will lose a lot more than $40.00 if I use FexEx , USPS, or another shipping company. I will also discourage friends, family and customers from using UPS unless they resolve this matter so I believe in the long run they will lose a lot more than just my business.
Thank you,
Linda
Oh I definitely agree with this one. Just because you pay for insurance, that doesn't mean that UPS will not leave your package without getting the required signature, nor does it mean that they will not deliver it all beaten up, with whatever is inside all broken up as well. What it does mean is that you will spend the next two months, trying to jump through hoops to get them to pay for items you insured. They have continually stalled time and time again, even pointing fingers at some mysterious third party shipper who just happens to have no phone number or any other point of contact. Then to pour salt in the wound, they are just plain rude. How dare we bother them to do their job! Good grief, needless to say, I will carry it there myself before I use UPS again.
the worst delivery service!
United parcel service is the very worst delivery service out there!. Twice they've lost my items, do they call me, and let me know, no. They must think the world revolves around them. I've lost business because of their very late deliveries. I ordered a package from n. Y., and was delivered by dhl in 2 days. If I were to use ups, it would take 5-6 days to get here, and I wouldn't see it until around 6 pm. The funny thing is, they're union, and still they're half-#!
Basically, if I had to choose between, the post office, and ups, i'd go with the post. Not only that, the post is faster than ups, and more respectful.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never use them again!
I am going through this right now, it has been 3 weeks. and the package has dissapeared. Still in the tracking stage for the next 8 business day. Very upset, my customer is also. Makes me look stupid!
UPS is awful they can not tell you anything. No one in this company has a clue as to where a package is at any given time. I have been told my package was on a train, then it was locked in a container, then it was on a truck that broke down and a tow truck had to retrieve it. I am not sure of where my package was but at this time it is supposed to be delivered today or it is at the customer pick up. Which is it? Why can we put people on the moon but we can't track a package? I am so frustrated with this company. Why can I not get a simple answer to my question...WHERE IS MY PACKAGE? I have called 10 times in the past 24 hours and I still have no idea where my stuff is. Oah and I also went through the b.s. of having my package at will-call and I sat in their office from 8pm to 10:45pm where the gentleman told me he would change everything and have my package delivered on Saturday. REALLY? Nope just kidding they still have no clue. I will never use them again
23/07/2009 UPS are the worst shipping company I have ever come across. I paiud £65 to have a DVD Duplicator delivered values at £1150. They smashed it up dispite it being packed carefully with lots of fragile stickers. They refused to meet my claim and said it wasn't pcked correctly. I was able to prove it was with before and after photographs. They admitted liabilty but then only paid oput 10% of the proven value, so now I have to take them to Small Claims Court.
What a dreadful company, please customers do not use them, nobody could be worse or more dishonest in its dealing with customers.
Steve
Brixham England
On Monday I ordered a package for a company for over night delivery to my home. On Tuesday by 430 pm the package had not arrived yet. Even through it showed on the tracking number it was out for delivery. SO I called UPS and asked them if they could please have there by 530 pm and they told me they would call the local office and see what could be done but they had till end of business day which is 730pm. When I made this call it was about 435pm and was told local office would call me back. At 730pm still had not heard from the local office nor had my package arrived. So I called the UPS 800 number and spoke with a supervisor who then conferenced me in with the local office. Well the local said we are sorry we know you paid for overnight but we doubt that you will get your package tonight as one of our loading boys is new and put your package on the wrong truck. I told them you know this could have been easily fixed had you taken the time at around 430pm to call me. Per the 800 number even through I was told she was going to give the local a message to call me it seems there was no record of this being done. I told then in no uncertain terms they would deliver tonight. Well the package did finally arrive around 830pm. The Driver did not ring the bell and from my room which is close to front door it sounded like he just threw the package on the ground and left. I cannot verify that he did throw the package but the way I knew the package had arrived was the sound of it hitting the pavement.
The sad part about this is the company the size of UPS just seems like they want your shipping money and once they have it they could care less about anything else. When a package arrives late and you call the 800 number depending on who you talk to the close of business day just gets latter and latter. I have had take packages that arrive in Phoenix AZ and put it on a Phoenix truck ride around Phoenix all day because someone miss stocked the truck with my package in error. The Package would have been 1 day early had this not happened. When I pointed this out to the UPS customer service rep I was asked what are you complaining about it still on time. And this last situation has happened to not once but twice now. You ask for a phone number to call Corp headquarters and are told there is not phone number. Please a co as big as UPS with not phone in corp headquarters.
I ordered medication for my dog who has cancer and it was supposed to be delivered on Monday, January 29th. It was shipped on Friday, January 26th by ground.
I called in the morning to find out what time I can expect the medication since I had to attend a funeral and didn’t want to miss the delivery. I spoke to Customer Service and she said either 10:30A or 7:00P. I asked if she could speak to the driver so I would know for sure. She was kind enough to return my call and said the earliest would be tonight @ 6:00P. I had no more pills left and was counting on the morning delivery.
I called UPS to check on the delivery as I hadn’t received it at 7:46P. Customer Service told me they didn’t have an apt. number and couldn’t deliver it. I hit the roof! I asked why no one contacted me as they had my telephone number or better still, why didn’t he come to the address, get out of his truck, & check the mailbox to find my apt. #? We usually have the same driver and he's familiar with the complex. How hard is that? She was no help and I asked to speak to a Supervisor. Again, no help. She kept repeating herself that there was no apt. # and we went around in circles as I kept asking why the heck he didn’t attempt to come out here, get out of his truck, and check the mailbox? I then asked for her Supervisor and was put on hold for approximately 8 minutes. I spoke with the Supervisor's Supervisor who was at least helpful. She contacted the Customer Service Dept. and spoke with a lady to try to track down the package. I told her how important it was that my dog get this medication. The lady was able to find my package but said they can deliver it the next day by 11:00. I asked if I could pick it up as it’s important he gets the medication. She said the Center was closed and she was in another part of the building. I asked her if I could pick it up where she’s located. She refused. It’s stressful enough having a dog that has cancer and to deal with UPS was a nightmare.
I wrote to their Corporate Headquarters saying they better figure out a way to instruct their drivers to use some common sense and use their cell phone to call if they don’t have an apt. number or get their ### out of their truck at the address it was supposed to be delivered and check the mailbox. You don't have to be a rocket scientist to figure it out. My telephone number was on the label as well as in their system.
Granted, the shipper forgot to include my apt. # and apologized, but UPS should have figured out my apt. # by looking on the mailbox or called.
I AM OUTRAGED THAT THE MEDICATION WASN’T DELIVERED WHEN IT WAS SCHEDULED. THERE SHOULD BE SPECIAL CIRCUMSTANCES IF UPS SCREWS UP TO ACCOMMODATE THE CONSUMER IN THIS TYPE OF A SITUATION.
I drove to UPS the next day and picked up the medication myself. As it turned out, a customer was speaking with the Supervisor with his complaint.
Let's see if they can figure out where to mail their response.:)
UPS lost my package, it arrived in Perth Australia, but they completely denied it ever got here and are covering it up. They are filthy liars and should not be trusted with anything important.
I am very disappointed with UPS. I have wasted 2 weeks without my product. I have made no less than 10 phone calls, and I have lost $100 of product and time and effort since then.
From now on, I will avoid using UPS to send my product. And I will relate my story to anyone or website that will listen. I guess I'm not the only one this happens too.
Apparently your trace process is broken. I hope this email reaches the right people who can fix it. This is no way to run a business. You are wasting your time and money, as well as mine. If your competition is more competent, they will benefit.
I recently sent you a thank you about one of your employees Catryn [protected]. I should have waited until she actually did something, before I thanked her.
She called me last Thurs Dec 7, 2006. She said a UPS driver would be there that afternoon. No show. I called back late Friday after another no show. Her assistant told me to wait til Monday, to be sure. Monday, no show. On Tues, Dec 12, 2006, someone called me from UPS (didn't write down the name) and said they would send a driver. No show. I called on Wednesday late. Catryn's assistant, Karen, told she
had just sent a request to the driver to bring something for me to sign saying that I didn't receive the package. No show. I called Thur. Catryn wasn't there. Karen took a message and told me that Katryn would call me back that day. She didn't. So, finally, I called on Thur (today). Catryn wasn't there again. I spoke with Karen who said she would call me back in an hour. She didnt. So, just before writing this email, I called again. Again, Catryn wasn't there. I asked Karen for an email address for Catryn, and an email address for her supervisor. She didnt give me any info but said that my note was on top of Catryn's desk. I give up.
All this, is after 5 calls to the UPS call center where I wasn't given any information and was treated rudely. I did send a complaint to this email, just search the TrackingNumber.
In addition, I lost a supplier, because I called them too many times, inquiring about my lost shipment.
I understand UPS is a big company. But, I shouldn't have to go thru this.
My recommendations are as follows:
When someone loses a package and contacts UPS, the first thing you do, is explain the procedure. Explain the steps involved. That it will take 2 weeks to close the trace. That the shipper doesn't know anything. That UPS will refund the shipper not the receiver. And that the shipper decides whether to refund the receiver or replace the product. All this information is critical, so the receiver can decide whether to reorder, or wait.
None of this has been done in my case. I learned all these things by calling over and over, getting one piece of information from each phone call.
I don't get paid to write these emails, or make those phone calls. I have lost time and money just to recover $100 worth of product.
Someone needs to fix this process, and it's not Catryn or Karen, who play phone tag. A simple web page would do wonders. And telling your call center employees to point us to this webpage would be a stroke of genius. A way for us to type in our tracking number, and see the progress of the trace investigation. I'm sure that info is readily available.
So, I'm not just complaining. You implement changes like these, and you will save money in wasted phone calls. And you might reduce the number of upset customers, and that would help business. Afterall, you are a business. This is in your own best interest.
Missing box
The post office between benton, Louisiana and thermopolis, wyoming. I recently mailed out two boxes to my mother containing baby items for my sisters little newborn baby girl, including new items and some of my son's outgrown items also family heirlooms. It was in a 10 gallon aquarium box filled with 20 pounds of baby items. One box made it there days later...
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im a ups driver and ups dont care about wat the drivers got on the van or wat weight its is, they just fill the van up block all the doors and expect u to del, they r breaking so many rules and making people life hell. the driver has a right to refused del if cust dont help, but ups dont tell cust that so the driver gets all the stick, ups r making good workers sick and r bulling people so badly, they make driver break speed limts and make them rush dels so most driver up up with serious back injury, can anyway help me fight this prob ? how can u call someone a loser ?
One thing that should be brought to line in reference to this issue is UPS only takes packages up to 150 lbs. If the package did indeed weigh 200 lbs, you surely can not expect the driver to be able to deliver it.
Calling him loser for not being able to properly lift and handle a 200 lbs package is a little extreme.
You obvioulsy ordered it from Khols as you knew you could not purchase it locally and take it up two flights of stairs by yourself. Also, knowing that fact, you were willing to spend the additional money to have it shipped and delivered.
Give the driver some slack. it appears Khols tried to save some money by intentionally shipping the package, probably at 150 lbs and not at the 200 lbs it should have been, instead of using one of the LTL delivery options available.
I recently purchased some furntiure from JC Penny's that, had the weight been 150 lbs or less, UPS could have delivered it. However, JC Penny's, knowing that it would arrive in better shape on an LTL, shipped it with a company that employed two delivery men vice the one driver UPS would have used.
The shipper is as much to blame, if not more, than UPS or their driver. Some common sense must be used when shipping freight or packages. UPS does a great job delivering a normal sized and weighted package. None of the delivery services (UPS, FEDEX, DHL or USPS) would have been able to deliver your package to suit your needs.
Lay the blame where it belongs, mostly with Khols.
well i am a UPS driver. The problem with this complaint is this. When most of us were hired the weight limit that we were required to lift was 70 lbs and the demensions were different also. Upper level management (people who do not lift a package) decided that they would move the weight limit up to 150 lbs and accept larger packages. I also know that shippers are not putting the correct weight on the packages and shipping them UPS trying to save money. The driver by contract should have had a helper riding with him to handle a package of that size and weight but as i know management does not allow it because it saves them money and gets them a big bonus at the end of the year. I know all to well because of the slipped disk in my back that happened on the job but in the UPS way it was my fault even though I did nothing wrong.