UPS
Reviews and Complaints

Ref #[protected]-package was NOT delivered. After being on hold for over 30 minutes to speak with a supervisor (1-3-20), I was told it's up to drivers whether or not to leave a package. I live in an old house that has 3 separate apartments. It has an enclosed front porch and a back porch. The package could have been left inside either porch. I was told the package was at a nearby UPS delivery store. It was not; this was Friday; they said it would be re-delivered Monday. That is unacceptable! I called back at 8:00 PM Friday night and was on hold for over 25 minutes and was told again since it was an apartment, the driver didn't feel comfortable leaving it. There are 2 ENCLOSED! porches. How could he not leave the package. I've been here 18 months and have had dozens of packages delivered. What was the problem with UPS that they couldn't leave it on the porch. Horrible delivery service and horrible customer support service - the worst!

It's been 2 times now in 2 weeks that my UPS driver dropped my pkg to
404 Southwick St when my address is
406 Southwick St. Latest pkg was tonight around 4:30pm. Unlike last time, calling Amazon claims, etc, I looked at my neighbor's porch and there is was! My house has visible # on it and so does my neighbor. Am I supposed to stop using Amazon now cause u cant deliver correctly? I am expecting 2 pkgs tomorrow from Amazon, lets hope driver puts on correct porch this time!
Cheryl Reiss
406 Southwick St
Raritan, NJ 08869
[protected]

There should be a zero star rating just for UPS. Never had a good experience with this company. Most recent misadventure my wife worked from home for the day, waiting for an expensive & important package that was signature required (sender chose the shipping company, we would never have willingly given UPS the business). She looked up to see the brown truck driving away, and found an 'infonotice' sticker on the door. There is no way she missed a knock on the door, and even less chance that our two dogs, who bark at a leaf falling in the neighbor's yard, wouldn't have heard it. Called customer service twice to try and get a second delivery attempt, was told I would get a call from local distribution center. You know neither happened. Worst company I have ever dealt with. This is why I always ship with USPS Priority Mail. Cost is less, speed is better, and the Postal Service actually tries to deliver your packages.

UPS Is the most garbage package delivery service I have dealt with in my life. I recently had a packaged being shipped to me and I was notified that an incorrect zip code was corrected and that the package was continuing on its way. I tracked the package the entire way up until the day of delivery when it was in the next town over. At this point, I received an email that the package could not be delivered and was being returned to sender in California... I live in Connecticut. I called UPS to inquire about it and was told that though the address was correct in the system, the label was still incorrect. Wtf?!? So what exactly was the point of changing it in the system if this would not be able to impact the delivery of the package?!? Furthermore, I was never notified by UPS or the sender that there was anything that I could do or needed to do before hand, else I would have done so and saved all this time of having the package sent back to the sender. I asked to speak to a manager and was told that I had the option but that I'd be told the same thing. It was suggested that I call the shipper to request that they divert the package. The shipper told me that this was false because UPS had already marked the package to be returned to sender with a new tracking number and so forth. So now, my package, which was allowed to come all the way to the town over from me, is being sent back and absolutely no one can do anything about it.

Tracking number 1ZXA36220379475015 shows last scanned and in Lenexa, Ks on December 11, 2019, this is Jelly in jars that should not freeze, seller would not find out why not delivered, so I am complaining for myself. address to be delivered to Ellen M. Kincaid, 2018 Holman St., St. Joseph, Mo [protected] text is fine. I would appreciate my items if they are not damaged, if they are, please issue a claim to seller and they can replace or refund my money

This is Chevrolet dealership that receives many package through UPS — This morning I was at the Parts Department window with a internal problem and your driver interrupted forcing his way to the front when told to wait minute he proceeded to try to go around me to get to the person I was in a conversation when told to wait again he became rude and still pushing — I asked his name and where to call and make a complaint — I called got a Brandon on the phone who acted just as rude about the problem, would not listen told me to call back when I wasn't so upset — his altitude was what added to problem all he had to say was thank you he would speak to driver — He was very obvious letting me know he did not care one bit about my call — I run the local Chevrolet dealership and I often take packages to your local center and everyone is always polite _ I am shocked but the mannerism and lack of concern by the driver and Management — Brandon was the contact at the center. Mike Dallett GM Docs Chevrolet [protected]

Dec 28, 2019. Delivery to 10394 Holt, Chapel Hill, NC 27517. The truck came down the driveway to leave a package by the front door. Sometime between maybe 9:00 AM and 1:00 PM. Something on the chassis of the truck scored the concrete driveway and the decorative stone in three places; literally scratching the concrete and stone. And the truck then left black tire marks on the way out. Only one package was delivered, so there is no question it was a UPS truck. Attached are four pictures. Three show the damage. One is of the label of the package that was delivered.
I would like to be reimbursed for the cost of repairing the stone and concrete. And I would like to ask that UPS agree not to drive trucks on our driveway ; and to walk from the street to the front door.

[name removed]
[address removed] 27517

[protected]@gmail.com

My daughter's wallet was lost or stolen on a flight from NY to CA. Her partner sent alternative ID by overnight delivery so that she would have ID to travel back to NY. It was sent on 12/21. Forget overnight delivery--It did not arrive here in CA at all before she returned to NY on 12/25.

I tried to submit a claim on her behalf and the site instructed me that the package had not arrived at a UPS facility so no claim could be made. So-reluctantly- I called UPS and they agreed to open an investigation. I told them that at a minimum, they needed to refund the fee for shipping immediately; clearly they'd breached their contract to ship the item overnight. Then they told me that any refund or claim had to go through the UPS store from where the package had been shipped. They are attempting to assert that the contract was with the UPS store not UPS. Nice try. Big surprise the UPS store is not agreeing to pay fees associated with acquiring a new id if necessary because "we sent it and did what we had to do." The store is processing a refund which they claim will take 10-15 days. Everyone at UPS insists there is no way to expedite that claim. Since I've had a refund expedited in the past I tend to doubt the veracity of that statement.

Unfortunately this payment was done by debit card. I urge everyone reading to make all charges by credit card if at all possible. I have advised my daughter to dispute the charge but it's much easier and more automatic if you do it by credit card. This is a no brainer and the charge would be reversed instantly. In this case, the payment was taken directly from the bank account and my daughter may get stuck waiting the full 15 days for this refund.

Last Tuesday (12/17) I paid $34.93 for 2-day delivery to Florida. It was delivered yesterday (12/23). Tracking # was 1ZWA75820244533003. I should get a refund.

John Lundy
1408 Morning Crescent St.
Henderson, NV 89052

email:[protected]@yahoo.com

Maybe next time I should use Federal Express for my shipping needs. I can understand missing a day or two, but missing the target by 4 days is too much.

I made a request yesterday for tracking # 1zy873f1034 1662111 to be held at a ups store on s. King rd.in san jose, ca for me to pu & got a confirmation for the change in delivery. I made the same request on tracking #1z81f0y30341990404 at the same time & was able pu today at the designated store. I inquired about the package in question at the store & the clerk could only tell me it was out for delivery. A few hours later, I got email notification that it was delivered to the resident address instead. I called customer service & was told that they show change only being received today, too late to correct. I said that I got confirmation yesterday for both packages! I asked for the package to be picked up from resident address and deliver to ups store per my original request but was told not possible. I'm being inconvenienced by ups error and this is very terrible customer service. The rep said that the only solution is for the package to be pu and returned to sender... Which would create another problem for me! I tried to correct the delivery address before these packages were sent out for delivery. But i'd been given the run around by both the merchant shipper and ups and neither could help me! I'm very angry and upset that ups isn't stepping up to correct their own error and satisfying a simple customer request like mine!

FALSE ADVERTISING & FAILURE TO PERFORM ON A CONTRACT.

UPS Guarantees the following on their website for the UPS Worldwide Saver Service to Canada from the United States.

UPS Worldwide Saver

International express shipments with guaranteed end of day delivery

Next business day delivery by the end of day to Canada
Second business day delivery by end of day to Mexico and major metropolitan areas worldwide
Day-definite delivery by the end of the business day to other locations worldwide, depending on destination
Door-to-door service with in-house customs clearance
Up to three delivery attempts

TOTAL BREECH OF CONTRACT. I ordered a package from the US to be sent to Sudbury, Ontario, a substantially populated city in Northern Ontario. UPS took the package to it's depot in New Hope, and refused any delivery from there. They made NO ATTEMPTS to deliver to the verified address. They refused to provide an address where the item could be picked up. They refused to tell me the location of the package. And after dealing with their RUDE customer service agents, wasting my time & raising my blood pressure, they updated their website that the "Customer Refused Delivery", when THEY REFUSED TO DELIVER.

It's time for a CLASS ACTION LAWSUIT. False Advertising. Breech of Contract. Unjust Enrichment.

I live in New Paltz, N.Y., we had a major snow storm a couple of weeks ago and I tell you your driver parked and walked up my 430 ft. driveway to deliver to my door, he is to be commended. In contrast my last two deliveries were left at the bottom of my driveway that has been cleared and if that driver can't drive up it he needs to turn in his license, I was a truck driver for over thirty years so I know what I am talking about. The first delivery from the second driver was my insulin, you tell me what if someone stole it, next was a very large package also left at the bottom of the driveway, I had to put it on top of my vehicle, I am disabled and hurt my back and ended up in the emergency room. This driver has no pride is his job performance and should be reprimanded. With packages being stolen every day leaving one 430 ft. from the house is not good business. I f this practice keeps up I will direct anyone I deal with to ship with anyone but you. I have known many of your drivers both city and long distance and pride in the industry in waning . I hope you will address this issue promptly.
Richard S. Lecesse Sr.

track#1Z0845470142608491 was not delivered on time and due to that I lost my client and cost of $ 96.00 for 2 posters that were for an event. Client should have recieved it 12/09/19 Monday 10:30 AM the event was Tuesday early afternoon. The package was delivered 12/10/19 Tuesday @ 7:12 PM, so by the time it was delivered the event was over.
Held up because of address correction but the address was correct and did not need an update address. Please see attachments. UPS did not help me with this I was on hold for almost 25 mins waiting for supervisor. The address modification was not needed and was UPS fault. Who pays for the $ 96.00 cost that I have lost (also lost my client) due to UPS negligence of holding up delivery. My cost for package was $ 96.00 and shipping cost was $ 29.25. I appreciated it if someone other than UPS supervisor can help me on this.. UPS can credit me the delivery amount because it was totally thier fault but why I can't be credited for the cost of posters that was for an event? If UPS was just delayed and or late due to weather I can understand because it is not guaranteed but it was held up due to UPS fault.
Elle Esse Group
Marialyn Wood [protected]@elleessegroup.com
212.355.4970
ups acct#44528X

I was expecting a package by 10 AM today and it was not delivered. I contacted the sending company and they gave me the UPS tracking number where it was noted that my address had to be verified. When I tried to verify my address, the online system did not let me and advised me to call UPS. When I called, I submitted the tracking number, arranged that I would pick the package up at a UPS center today, and was told by the automated system that a representative would call me in an hour. After an hour, no call. I called UPS again and finally got an agent who spoke English poorly and repeated that I needed to keep following the tracking number to see when the package would be delivered to the UPS center. As of 8 PM, when the center closed for the day, the tracking number message still said that the package was not delivered to the center for pickup. This is unacceptable service and I do not understand how a company like this can demonstrate such inefficiency and such poor customer service.

The delivery of a mattress I ordered from Walmart was delayed but I accepted that.
Today I was anxiously waiting for delivery when I saw a UPS truck stop outside. I live in an apartment complex for senior citizens and wasn't sure if this was my delivery or something for someone else. I waited for the doorbell or a knock and there was nothing so I figured it was for someone else. Later when I stepped outside to check my mailbox, there was the package sitting outside my door.
Since when does a package just get placed outside? Being a large package, I had to get it into my apartment by myself! This was not exactly easy for me to do either considering I am 62 years old and in poor health.
I was not only surprised the delivery was done this way but am also VERY mad that it was done this way. If there's any way I can keep from UPS delivering packages for me in the future, I will definitely do so.
This is absolutely rediculous!

Linda Musick-Akers

I entered the UPS Store at 5233 Bellaire Blvd, Bellaire, TX 77401about 2 weeks ago and asked for a quote on a business card. A young lady was called from the back who took my sample of an old card and content of a new one. She quoted roughly and gave me an email to which to send both documents to "Dave". I did so and did not receive a response, then sent another email. I then went in the store and the clerk was apologetic and said he would intervene. In 2 days I received a proposal, but many items on my old card were carried over to the new one.

I then sent back a new sample to the email for "Dave" and there was still no response. I sent another, then called the telephone numbers on his email. One was nonfunctional, and the other was a message machine. Frustrated, I went back into the store, where the same clerk appeared. I said I was astounded at the lack of progress, inability to contact or interact with Dave. I added that the proposal from Dave contained half of what was on the 8 year old card repeated, and that my numerous samples clearly gave the new contents. Again, he apologized, and looked befuddled and annoyed.

I said "if you cannot provide this service, you should not be advertising it. If I cannot get a good telephone, or there will be no progress, then I should go elsewhere." The clerk responded "Go ahead. Dave is a busy man" (which is what he told me before when I went in there to provide a better sample). "So then you cannot give me an estimate of the time line." He did not reply. "Well I suppose I will have to go to Fedex or Office Depot, then." "I don't care, " was his reply. "Doesn't it bother you that you wasted my time? What if I post my experience with you." "That's all right too, " he said, now clearly angry.

This deliberate indifference and lack of respect for customer's time is predatory behavior. These proprietors did not adhere to their promises, and basically were insulting me with their antics. This is a perfect example of a business that, if they can't beat the customer, in this case re professional time and disrespect, they don't want anything to do with him.

To say this business is unprofessional would be gratuitous. They do not even rise to a basic level of attempting to help their customers, at least with business care design and printing. They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand. In any case, as far as my interaction is concerned this UPS store is an abomination because of the nonperformance and shameful behavior of the owners.

I was suppose to get my package on Thursday 12/5. Tracking said it was out for delivery. Then later that night it said it couldn't be delivered because of extreme weather. The next day it was out for delivery and again that night they said it couldn't be delivered because of extreme weather. There isn't any extreme weather. Schools have been open. They roads are fine. I tried calling and can't reach anyone. I need that package today 12/7 and it doesn't look like I'm getting it. Its delayed now until Monday. See below for messages on tracking.

12/06/2019 11:12 P.M.
Parsippany, NJ, United States
Weather conditions have delayed delivery until the next business day.

12/06/2019 7:23 P.M.
Parsippany, NJ, United States
Destination Scan

12/06/2019 9:39 A.M.
Parsippany, NJ, United States
Out For Delivery Today

12/05/2019 11:38 P.M.
Parsippany, NJ, United States
Weather conditions have delayed delivery until the next business day.

12/05/2019 11:53 A.M.
Parsippany, NJ, United States
Destination Scan

12/05/2019 7:36 A.M.
Parsippany, NJ, United States
Destination Scan