UPS
Reviews and Complaints

Truck number 672400, Tag Number GCB410.

On March 6th was driving at an extreme high rate of speed down my street. I live is a residential neighborhood where kids and people in general walk, ride bikes etc... I have never seen a truck or a UPS truck run through the neighborhood at such a high rate of speed. It had to be 45 to 50 mph. I drove to meet the driver and ask him if he could slow down and that kids are in the neighborhood. He said I didn't see any kids like that makes it ok to speed like this. If a kid walk out into the street he would have killed them. His attitude was terrible and he became verbally aggressive when I asked him for his name and truck number. He yelled I don't have to give you anything. So I proceeded to take tag number and truck number picture. This driver is a huge liability to your company. I use UPS all the time and your brand is everything these days, I would not want this driver representing my company with the attitude he has or the lawsuit waiting to happen with doing 50mph is a 15 to 20 mph area. Later in the day I saw him again going down my street doing the same thing, when he saw me he kinda slowed it down, but not really.

I hope you all actually use this information, if you dont its only a matter of time before he hurts somebody and UPS gets a law suit. Hopefully its not my kids or me.

I was waiting for my UPS delivery expected by end of 2/28/2020.
Driver stated that he tried to deliver but not at all true.Someone even changed expected deliveryI am now not able to receive my package.
I think driver was too lazy to deliver this package.

At approximately 4:25 in Pittsburgh PA the driver of truck no. 138138 recklessly pulled out in front of me nearly hitting me then proceeded to flip me the bird and curse at me. Clearly his fault for not waiting for traffic to allow him to merge and then acted like a complete [censored]. Not a good represenative of UPS. Would be glad to talk to anybody about this incident.

It is absolutely incomprehensible that an organization like ups, would allow their franchises stores to rack up thousands of complaints, & yet think it has zero direct impact on the ups brand itself. We used a ups store for the 1st time, & then noted that not 1 single solitary shipment of the 5 we shipped, was even "remotely" charged at the rate listed by using the ups online "quote" option. None of the 5 were billed at the "actual" weight, even though the "actual" weight is clearly listed on the receipt. All 5 were charged at an artificial "billable" weight, which was "at least 50% higher" in some instances.in addition, the ups website listed a $4.50 "delivery area surcharge", but the ups store charged a surcharge of $8.50 — almost double. We contacted ups for an explanation the reply we received was both illuminating, & so totally infuriating that we will never set foot in another ups store again. Her is the reply from ups: "be advised that ups store locations are independently owned & operated. For any information you must contact them directly. They may charge additional fees for shipping services, & fees for services may vary by location. Please note ups is not liable or responsible for any ups store".
In other words: ups is eager & willing to let stores tie themselves to the ups brand, but if "anything" goes wrong, ups has zero intentional of standing behind their franchise operations. What a totally sleazy operation & misuse of consumer trust. Ups should be ashamed of itself. Never again will we patronize a ups store or ups itself. Only fedex from now on.

Driver tried to deliver package requiring signature. I was not home. SO instead of leaving slip that they would try to deliver next day. They decided to leave package at CVS with is 15 minutes drive from my house. Called customer service, explain my issues. was told that the way it is going forward. I could opt out, by telling my vendor that I do not want package to de left at drop zone.

My issue, is if I pay tp have package delivered to my house, why should I drive to pick it up and have to ask my vendor for special arrangements.

This is what happens with delivery companies get so big, that the customer is second to all their view.

I will avoid using UPS 100% of the time.

01/31/20 delivery with signature required from Charlestown, IN 47111 to Media, PA 19063. Driver left package without obtaining signature after ringing doorbell once. I could not get to door on time. 02/06/2020 delivery from Philadelphia, PA 19104. Package left without ringing doorbell. Both deliveries perishable, costly medication. Theft? Exposure?

Tracking #1Z81EF10212463656 was delivered 1/31/19 to my neighbor's house by mistake. His address is 17163 and ours is 17143 SE 110th Ct Rd Summerfield FL 34491. We went to get it from him today. This delivering our packages to his address has been going on for over a year. Recently we had at least 5 packages delivered to 17163 rather than 17143. We need this to stop! We need another delivery person if our current guy can't deliver to the right address. Afterall that IS his job.

On Tuesday 1/28/20 I received an email stating that an adult signature was required on my package, It also stated that it would be delivered between 03:15 PM and 07:15 PM On Wednesday 1/29/20. On Wednesday at 12;22 PM while I was at the grocery store UPS attempted delivery almost 3 hours before they stated they would. I received another email stating that they would attempt delivery on Thursday 1/30/20. BETWEEN 03:15 PM AND 07:15 PM AGAIN!
Since Thursday was not possible for me, I went on-line to change the delivery day to Friday. I got it all done and then they wanted me to PAY $6.00 to change delivery to Friday! I contacted customer service and after the usual automated assistant I got to a real person (heavy accent) They said someone would call me. Later a woman did call me, she stated that they do not set a time window. So you can not believe what they tell you. SO I guess they intentionally lie to you. When I told her that I tried to change the delivery date so they wouldn't waste their time and gas to attempt another delivery but they wanted to charge me $6.00 to do it, she just ignored it and said she would change the delivery to Friday. Well, We'll see what happens but I have very little faith in UPS.

On 1/27/2020 @12:45pm a delivery truck pulled into my drive set for 2 min then proceeded to pull out the gate and stopped at the gate for a couple seconds and proceeded to drive off. I then watched the gate entrance and noticed a pkg on the ground beside the trash dumpster. I then walked out to the road to the dumpster and found my pkg had been thrown on the ground beside the dumpster like trash. I do not understand why the UPS driver didn't even try to deliver the pkg rather than driving out to the entrance and throwing it to the ground like trash.

On the surface it appears I received a genuine UPS text message to my phone alerting me to a delivery and requesting delivery instructions.

On examination it appears to be fraud and attempt to gain more information by pointing me to an attached link.

UPS is supposed to protect my telephone number, name, and other info as personally protected info (PPI) so I would not receive fraud or phishing messages.

It appears that your database of customer telephone numbers may have been compromised!

If you are interested in reviewing the text message before I tweet it to the world, please contact me at [protected]@DavisCo.us

a parcel was suppose of been delivered on January 15, 2020 and it wasn't . I waited the whole day in my home for the delivery and they never showed up. The delivered was rescheduled for January 16, 2020 delivery and again they never showed up. I wasted two days waiting for a parcel. The driver took it to a UPS Depot which was even further away then my apartment and they wanted me to walk over there and get it in the snow. I don't drive and I'm 71 years old with disabilities. Then they said they would deliver tomorrow but wouldn't give me a time when it would be delivered so they expected me to wait aroung again for the whole day for a POSSIBLE DELIVERY. UPS has the parcel. Crap service! Don't use them . O contacted the the seller and told them what happened and told him to get the parcel back from UPS and return my money... DON'T USE UPS!

UPS should do better in this Age of Delivery. Sent a birthday present from Toronto to London, England. Claimed value $60. Cost to send - $81 at UPS store! Half dozen emails from UPS in U.K. - can't deliver despite correct address. First excuse, 'duty and taxes' owed (baloney.) Then, 'COD' owing (it was prepaid!) Recipient paid 'COD' charge of 31 GBP on phone! Then UPS needed 'adult' signature?. Missed birthday by 1 week. Three+ long calls to Customer Service. Lots of 'files' but NO DELIVERY until 2 weeks after send. UPS was DOWN for me.

Hello my name Ms Rita E Bethany I am not complainting about guy I talk to. This on wrong address for delievery at 1256 Metcalf ave.in Bonx NY. I want the package not to be delievey there resend it to Rita Bethany at 910 N Mittman in San Antonio TX 78202 so I can readdress to proper address. Please this is very important I receive this package back. Because merchandise is a cellphone.
I would have cut the service off. I got wrong infromation to send.
Yours Truely
Rita Bethany
PS: Don"t delievery to this address 1256 Metcalf please called me at [protected] please or text me.

They don't care about customers. They charged me almost $20 only to let me know when I logged in to my online account: "Your parcel is abandoned and will be disposed of or go to lost and found department." I called to ask where is the lost and found department so that I can pick it up. The agent on the phone won't let me know.

I asked them to help update my address where they can deliver the parcel. I have been trying to retrieve it because I need it.
Does that mean or sound like I abandoned the parcel?!

They lied and said that they had been trying to contact me. I didn't receive a single phone call or message from UPS!

They kept telling me to contact the sender or the shipper by myself. Of course, I had contacted the sender multiple times but what can the sender do when the parcel was already shipped out and it's in UPS hands now?!

I contacted them because I needed help to find my parcel and deliver my package. My only hope to find better help. None. No help. Nothing is productive and no further information has been given. No solution is given as to what they can do to help. They kept saying "You need to contact the sender." I don't get it. How difficult or complicated is it for them to understand what I told them: I have already contacted the sender.

I have been contacting back and forth between UPS and the sender/seller. The seller sent me proof that they have contacted UPS and that they have changed my address.
I unwillingly called UPS again (praying something would be better or improved from last time) for an update. Nothing...disappointed but not surprised.

I don't understand. I updated my online account on UPS website and I gave them my alternate address on my online account: UPS My Choice. I tried to request the agent on the phone to take my new address because they said that they didn't see my new address. Instead of taking my new address ON THE PHONE at THAT moment, they kept telling me to contact the seller so that the seller changed the address. Really? I have contacted the sender.

It's been really unproductive and emotionally exhausting. I feel hopeless. I need my package. I paid extra for Express shipping, but I've been waiting for a month. UPS charged me $19 in order to reveal more information that "Your parcel has been abandoned."

Headache. Pain. I will never ever again use UPS service.

To Whom It May Concern (UPS);

My Amazon package usually ships via Amazon Prime delivered without a hitch by UPS. This particular Amazon package (#1ZX601X80353435393) for some reason is handled terribly by UPS; your organization that exists solely
based on satisfactory deliveries of packages. I'm very hesitant to write
this letter but it seems to UPS no one gives a care so I thought I make it
clear that it is unacceptable for a service organization to not service
their customers at a professional and acceptable level. My package was to
reach my designated location as of January 3rd while I was home the whole
time, the UPS delivery driver decided to place an incorrect address comment in the UPS system. As of today, January 8th, my package is nowhere near my hands or location. The worst part, every time I initiate a phone call to UPS, I am dealt with the utmost disrespect and unprofessionalism that NO CUSTOMERS should EVER endure for wanting their package. For UPS to stay in business in the new year of 2020, UPS must make every effort in delivering satisfactory customer service if not the utmost professionalism.

I hope my package will eventually make it to my specific destination as
I've requested.

Sincerely,

Not Satisfied Customer

On the last two occasions ups said that they attempted delivery but nobody home so I waited all day for nothing. I was home all day and they were delivering two pairs of levis, ordered from costco. I'm sure I didn't need to sign for levis and I live in a senior gated community. So they could have left the package on the porch. They never attempted the delivery! I got an email stating that I needed to go to a ups store miles away from me to pick up my package. I've called costco and notified them that i'm canceling payment due to lack of delivery.

I'm so sick of UPS and I will NEVER use them again! Christmas 2018 I shIpped a box from FL to IN to my daughter and grandkids and whoever delivered it DEFINITELY didnt pay any attention to my instructions of putting it on the back porch and instead it got left on her frontporch, in broad daylight, and of course it got stolen. I got NO text telling me it had gotten delivered, ket alone 2 days early! So when that Friday came, I asked my daughter if she got the box. Nope! So when I tracked it, it said delivered, front porch, 2 days earlier. Then we figured out it was stolen. It was a HUGE box with over $500 of presents in it. Granted, I did t add extra insurance, so I finally received $120 for the shipping costs. Fast forward to Christmas 2019 and they again screwed up my daughter and grandkids Christmas. The box this year was 1 of 2 big boxes again, only this time I had them shipped to her work because shes in charge of packages there. 1 box of the 2 made it, which was a box to my son and mom in IN. The other box, which was my daughters, was 'lost' although I sent the EXACT dimension boxes to the SAME person to the SAME address and somehow the box was lost. Yesterday I got a call from an Amazon return center saying they have my box and are sending it to UPS. Today its finally in transit to her. I have so much more to this complaint, but you get the just. I actually added extra insurance this year also. I'm now looking into using it at least filling a formal complaint with corporate. This is TWO years in a row that they've has to open an investigation for my daughters Christmas and it literally wore me down this time. NEVER AGAIN!