UPS
Reviews and Complaints

I ordered a brass punch bowl from Ebay. My husband who is now deceased bought me one when he was in Korea but someone stole it. Anyway, I am 73 years old and have never had a problem with anyone on the shopping websites.
This time I ordered the punch bowl when it arrived the brass ladle was broken. I contacted the seller and he was quite rude. Like I said I have Never had a problem before so was not quite sure what to do. I contacted Ebay and they returned my money. Then the man contacted me and told me he had cancer and that he had to feed his animals. I felt bad. So I thought I'll just keep it and do without the ladle. He charged me extra money but when I opened the rest of the package the punch bowl would not even stand up. It was completely broken. I contacted him again and he said I was a liar, not sure what I was lying about But I have a broken punch bowl. He told me to contact UPS as he had insurance on it. $50.00. Now I paid 46.65. for a pile of junk. I wrote you right after Christmas but did not hear anything. I got Covid then and am not sure if it is because I am older but took me a long time to get over it. Please help me. I would truly like to be done with this angry man. God Bless and PLEASE tell me what to do next. I feel like a fool. I ordered a brass punch bowl from Ebay. My husband who is now deceased bought me one when he was in Korea but someone stole it. Anyway, I am 73 years old and have never had a problem with anyone on the shopping websites.
This time I ordered the punch bowl when it arrived the brass ladle was broken. I contacted the seller and he was quite rude. Like I said I have Never had a problem before so was not quite sure what to do. I contacted Ebay and they returned my money. Then the man contacted me and told me he had cancer and that he had to feed his animals. I felt bad. So I thought I'll just keep it and do without the ladle. He charged me extra money but when I opened the rest of the package the punch bowl would not even stand up. It was completely broken. I contacted him again and he said I was a liar, not sure what I was lying about But I have a broken punch bowl. He told me to contact UPS as he had insurance on it. $50.00. Now I paid 46.65. for a pile of junk. I wrote you right after Christmas but did not hear anything. I got Covid then and am not sure if it is because I am older but took me a long time to get over it. Please help me. I would truly like to be done with this angry man. God Bless and PLEASE tell me what to do next. I feel like a fool.

You guys are the worst shipping company in the world nothing I have ordered has ever came on time it will say out for delivery for 3-4 days so worthless...

Cashier check for a new car ordered and mailed Jan. 6th "Next Day Air". Initial check of the tracking number 1Z1607850194020584 on Jan. 7th showed it was tendered to UPS the prior evening. Then later in the day Jan. 7th that line item disappeared and was replaced with "On the Way" from Arizona. A check on Jan. 8th in the morning replaced that line item with "On the Way" from Kentucky. No changes on January 9th. Today is January 10th at 10:54AM and it now shows an insane string of the package going from Arizona AND Kentucky to California to arriving in Portland to departing Portland then arriving Portland and now it's on a "late flight" causing an additional delay for delivery until the 11th. I am in Portland and that is the final delivery address. I called UPS and the lady, in an Indian accent, couldn't tell me anything the tracking didn't already tell me. She then told me to contact the shipper (my bank) because apparently they are privy to MORE tracking information than UPS itself! I had her repeat that at least 3 times hoping she would catch how insane that sounds but she just kept on going. I asked her in a clear voice "How does UPS, who generates the tracking information, not have access to that information yet the shipper does?". I've given up. The dealership sold the car this morning out from under me.

My daughter lives at 119 Coleman trail Travelers Rest, s.c.29690 I own the two lots and home behind her on the same drive. Which is 119 lot A Coleman trail. Travelers Rest, 29690 Your drivers come to deliver at 119 and either drops the package at my place 119 A and they have messed up the drive it's a paved drive. She has a note on the home I own at 119A stating that all packages she orders come to the yellow double wide, which is 119 Coleman trail, Travelers Rest, s.c.29690. They have room to drop her items off and turn around in her driveway, instead they come to my property up my drive and turn around, ( most of the time they continue to leave her packages on my porch, even though theirs a note on the door telling them not to) they have ruined my drive bye running off the side, cracking the driveway, ruining the yard bye running up in the grass and making a mess on the drive and in the yard. Your driver should under no circumstances, go up the drive and continue to destroy my yard and paved drive. This should be an easy drop at 119 Coleman trail Travelers Rest, s.c.29690. Drop off the item at 119 and turn around at their turn around spot, or back down the driveway. Please do not continue to drive up to 119 A and use my drive to turn around in. Your driver has destroyed the sides of my parking areas, he's messing up my yard and paved driveway . Iam not trying to be rude or threatening at all. But this will cost me big money to repair the damage already done bye your drivers. I put a pic of my home at 119A below, if you need pics of the damages I can take them and send to you. Thank.

Best Regards, Donald Ford
[protected]
1220 white horse rd ext. Travelers Rest, s.c.29690
119A Coleman trail Travelers Rest, s.c. Is a rental property of mine ( which has been vacant since Feb 2020 because of Covid)

Had to return a product to the seller; which was time-bound. Chose more expensive UPS (within UPS plans) and over other carriers. UPS displayed a date of delivery as 29 Dec. Then after they picked up the package, it was changed to 30 Dec. My deadline was 31 Dec. So it was still okay. UPS then missed the delivery and delivered on 4th Jan! So we have missed the returns timeline and will not get the refund. And on top we have paid $265 for this shipment to UPS! When contacted their customer service; they provide scripted reason that the delay was due to China Customs as they changed procedures due to Covid. I asked for a proof and the date when UPS learned about this change. They send me a memo was dated 16 Nov. So when I shipped in the last week of Dec then already knew this procedure. I need UPS to pay the full refund of our product which was due from the seller - $755! How do we file this complaint official with the Consumer Grievance department of UPS? Tracking number is 1Z42HYT06700021612.

My shipment was to delivered to my home address in Bastrop, Texas. Due to the clerk at the UPS Store entering the wrong street address, it was deemed not able to be delivered to this address. UPS supposedly found another address in Austin, Texas and my package was left at a lock box with no address given. When I called customer service, I was connected with a person whom I could barely understand and who attempted to handle my inquiry off of a script. I then requested to speak to a manager who also was nearly impossible to understand and she too seemed to work off of a script. For a company whose slogan was "We run the tightest ship in the shipping business", your ship is full of holes. On top of that, your customer service department sucks!

I picked my package up from ups access point advance auto parts in Eastpointe Michigan I would advise everyone to stay away my package was completely open & no one could explain to me why would that be so unprofessional..

The product I ordered from another company was shipped back to them because ups couldn't find my address. Yet I had ordered this product before two other times and they found my address then. The address was correct so I contacted the product company and are resending it.
1Z81RF472001786506
UPS send it back to the warehouse from which the product came from.
Proof of Delivery
Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number
1Z81RF472001786506

Weight
15.00 LBS

Service
UPS Standard®

Shipped / Billed On
12/14/2021

Delivered On
01/04/2022 11:31 A.M.

Delivered To
RICHMOND HILL, CA
Received By
ROB

Left At
Receiver

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 01/06/2022 1:56 P.M. EST
My address is Robert Unrau
63 First street S. W
R0G0B2 Manitoba Canada

Why are my packages left it the wet grassy ditch along a busy County road 500 feet from my house. Packages routinely are left behind the mailbox on the ground, rain or shine.

My paved driveway is 12 wide and we have a large unobstructed circle that is within 10 foot of a 12 wide x 60 foot covered porch (Front door)

For years your trucks successfully navigated our driveway, is there any reason for the driver to instead stop in the middle of the road and drop pages off along the road..

Note: 191st is a two lane road w a slight hill 300 feet top the East and a 50mph speed limit.

Best practices would suggest it's not smart to stop in the middle of the road if it can be avoided.

3 days in a row they have refused to deliver packages. They claim the road is impassable due to snow. Box vans, log trucks, mail delivery, school bus, even FedEx were by here. Nope, not UPS. The last 6 months were drivers using their own personal vehicle to deliver. Is it UPS cannot afford to run the company trucks? Prices go up and service goes down.

I had a Amazon delivery yesterday by a UPS driver and he left the package by the road next to the mailbox which is less than a foot from the road we're it can be mistaken as garbage. This the second time this has happened and the description left on AMAZON is not correct it said outside porch . My porch is Approximately 80 ft away

My large, heavy package was delivered to the wrong address. It has been sitting in a neighbor's driveway for four days in the rain. I called to inform customer service of the situation and told them the address where it was erroneously delivered. All attempts to have it retrieved and delivered to me have failed miserably. At this point it is still in the wrong driveway. It is a 113 pound treadmill, so I can not just go get it! All this was conveyed to UPS customer service during each phone call.

Out of a total of 12 phone calls, here is what I have been told:
- I need to connect you to the freight shipping department. ?
- We need to start a package investigation to locate it. ?
- Can you just go get it? *#* !
- You will need to file a claim for a lost package. ?
- I will connect you with the delivery center. :-)
- I will contact the driver to come back and get it. :-)
No package yet... *#* !
- (Supervisor by the name of Michael) A special truck is required to deliver large items like that. I am tracking it and it should be delivered within an hour after this phone call. I will be personally responsible for this case. What is your phone number? I will call if there are issues.
** Two days later, no treadmill, no phone call.

At least have the decency to call the customer back.

Incredibly disappointed, and surprised by the total lack of training and integrity.

1/4 thick glass candle vase with 3 coats of epoxy over photos. Wrapped in tissue, Towels, a winter hat with a wax candle wrapped in thick tissue inside the vase and double boxed with no wiggle room. Even a hard flat plastic Santa ornament was destroyed. This was a well packed item from my daughter. UPS was informed it was Fragile w glass contents.

tracking shows my package last at a Tennessee ups depo, two weeks ago, i called only ups number to find info on this, got auto answer message telling me nothing but run around, tried online to file clam, another run around, wants a id sign up number to move forward, but also will not let me sign up to get an id. the id number wanted is not the tracking number but seems to be a membership id number of some kind. now to find a ups store to talk to a human.

I had a package coming from Lynchburg Virginia. It was signed for at 430 on Friday, Dec 17. The package was never delivered to my address. So the person who signed was not at my house when they took it.
This is one more of MANY DELIVERIES MADE TO THE WRONG ADDRESS.
WHY CANT ANYONE READ THE HOUSE NUMBER BEFORE DROPPING OFF?
i actually caught a UPS driver dropping off 2 packages at my house that were for the neighbor 2 doors down. I turned the driver around to the correct house.
Our homes ARE CLEARLY NUMBERED.

I have been trying to speak with someone since 11:00am EST. It is now 1:41pm EST and I am still holding. They have sent me to collection for a bill I have never receive a regular request for payment for. I have had bad experiences with UPS since July 2021. My husband left something in Mexico at a resort and it took forever for arrangements to be made using UPS for the item to be picked up and returned to us. This is where the billing started.

My golf clubs were shipped from Minnetonka, MN to Tucson Arizona. The last update I had is that they were in Goodyear, AZ. Obviously a large package. The UPS driver that picked them up attached the paper shipping label with tape to the outside of the travel bag...large blue and grey Samsonite travel bag. If it was logged in last in Goodyear, AZ where the heck can it be now?

12/18/21, A package was delivered outside my gate and some neighbors dogs damaged the item