UPS
Reviews and Complaints

We live at 404 Meadow Mountain drive. I run a business out of my home. I am constantly having packages delivered by UPS. There is another address in our town at 404 Shadow Mountain Drive. Both of these addresses are in Waco. For three years we have had an issue with our packages going to the other's house. It has reached a point where my business is losing money because we are having to re order parts. I have contacted the Customer center and spoken with a supervisor who tells me there is nothing she can do. I ask to speak to a manager and am told he is not there. (He is NEVER there) and he NEVER returns my calls. Something needs to be done about this issue before I have to take legal action and seek compensation for the money I am losing due to your company's inept ability to take care of this issue.

This is formal complaint, submitted via E-mail after attempts to communicate verbally and via your chat system.

On 9/19/17, I attempted to pick up my medications for diabetes at your local office at 3:30 pm after your delivery service fail to deliver my medication to my home because I was not at home. Apparently, I am expected to wait by my door the entire day to sign for the medicine.

It should be noted the delivery time on the notice was not recorded on the infoNotice.

InfoNotice [protected].

At 3:30 pm, when I attempt to retrieve my medical supplies at our local office in Cheyenne Wyoming, I was informed the delivery truck would not be back until 7:00 pm, to late for my return.

I was informed that the package of medical supplies would be redelivered the next day, but there was no way to identify the time of delivery, any where between your opening time and closing.

This puts my medicine on your truck for a period of 48 hours. This occurred before and the medicine had to be returned due to heat damage.

At the time I was in your office, I noticed a rather large sign stating "Home delivery at my schedule" when I inquired about this service, I was referred to your office manager, Shannon,
who could not explain the advertisement, the policy and procedure behind the advertisement or the method in which I could establish a set time i.e. 9-12 or 1-3 for home delivery. As I pointed out the advertisement, she rudely and abruptly left stating she did not wish to argue.

At 4:00 pm that same day, I contacted UPS at [protected] and was placed in contact with Shannon. I informed her that I would file a formal complaint. She informed me to contact [protected] and dial two 0, which I am sure you are aware does not work.

After multiple attempts to submit a verbal complaint I contacted Ms. Eds to relate the above story, I did ask her to record the phone call. Later, I file a complaint via the Chat box on your home page.

I believe, your computer system should have a specific area to file concerns or complaints.

I am asking for:

1. A specific time period on a delivery day, to arrange to be a home to sign for my medication.

2. A formal apology.

3. A method to have a long standing request to just leave to packages at my door, so I do not have go through this unpleasant action again.

4. The establishment of a effective method for costumers to contact your service about specific concerns.

David Sones, PMHCNS-BC, APRN
David.[protected]@gmail.com
Ph: [protected]

We manage a new high-rise in Uptown, Dallas. There are two UPS driver's (one Asian and one Hispanic) who are not doing their job according to policy. We have watched them on video surveillance park in front of the property for a couple of minutes and leave. One of our tenants complained he received a notification email stating his two parcels had been delivered but UPS drove off without delivering them as the resident was in the lobby watching this transpire. This past week and today we have witnessed these drivers deliver parcels and driving off without getting the signature of our concierge or employees that are standing there watching them leave. Last Friday the Asian delivery driver got really upset with our morning concierge in front of another tenant and the tenant complained that he needed to calm down. There are too many inconsistencies of bad behavior and illegally signing out without knowledge.

As I was walking my dog in Grandview heights a ups truck parks in the middle of a 3 way intersection. when i said he was in the middle of a intersection his reply was "chill out man". when i take a picture of the truck he proceeds to tell me his friend is a grandview police officer and i need to back off. then he starts saying i was harassing him and started taking pictures of me. and to top it off he kept saying "come on - lay a hand on me i dare you!". never once did i say anything threatening or anything more than "your parked in the middle of a intersection". Truck #149813. I am making a complaint with the local police dept. asap.

On highway 81 heading north in upstate New York the lanes started merging. Right beside me was a car and behind that car was a ups trucker. Everyone is merging and the land was ending due to construction. The ups truck driver purposely sped up to cut me off while I was trying to merge and with me already being half way in his lane upon completing a merge, he decided to go over and around out of the lane to get right on the side of me to cut me off. Basically pushing his way back in front forcing me to go and hit a cone in order not to cause an accident. I took pictures of the guy and the truck. This could've turned out horrible, but he wanted to cut me off even though he saw everyone merging and I was already in front of him. This happened right by Newark ny on 81 at or around 3pm.

I mailed a package almost 2 months ago with UPS. When I checked the tracking on this package I noticed the package had not moved in several days so I called UPS for information. I was informed that my package was lost and that they would begin an investigation. I have had to call UPS now on at least 5 occasions regarding this situation and have had 3 investigations open on this and still I have NO resolution. I was assured that a supervisor, Nikki A at [protected], would be calling me to discuss my complaint. After 3 weeks I have yet to hear from this Nikki or anyone else at UPS. I still do not have my package or reimbursement for THEIR loss! This company has the WORST customer service by far of any deliver service I have ever used! I tell everyone to pick another company because UPS does NOT care about it's customers.

The individual that was suppose to deliver an order that I placed never delivered my mail and stated that I refused the mail on this day. While my wife and I were hombre all day I honestly find this an issue and something needs to be done, the of this package were of great importance and I had to go out and pay another fee just to get it from somewhere else more expensive.

At 9:50 pm of September 15, 2017 I was driving on the highway and one of your truck drivers got upset because I was driving speed limit so the driver decided to turn on their high beams and blind me not once but four times and the forth one your driver kept it on for at least 40 seconds and my 6 year old child was in the car as well . Your driver could have caused me to have an accident. The license plates is a Indiana plate and the number is P451692 .

I went to the UPS package shipment center at the Unadilla, GA location. I was treated very rudely by the female employee named, Adrian, that was the contact person at the desk that ships packages. This happened on Sept. 15 at about 6:00- 6:15 P.M. There was a sign on the door that stated that they accepted debit/credit cards. She would not accept my debit card and made me drive all the way back home, some 20 miles, to get a check to pay for my shipment. Included is a photo posted on the door of what they would accept for payment. I advised her that the sign said they would accept a debit/credit card. She told me she did not put the sign there. That is was UPS's problem and not hers, and that she did not care if this sign amounted to lying to people. She was very rude and hostile to me, and very unprofessional. Would not even answer basic questions about my shipment. This was the worst time I have ever had shipping a package. I I will never use this location again for shipments. I was shipping a package that cost me $42.84 to be harassed. I had shipped a package about 2 days before this at this location and read what the sigh said therefore I was trying to abide by this signs instructions.

I live at 6638 North 76th West Ave Tulsa Ok 74126 and Im sending this complaint due to the drivers that deliver packages on this route to our neighbor they are all speeding up our road that is gravel and creating a dust storm all over my home its getting in our air ducts and we are not tolerating it another day! We have stopped several drivers and asked for them to slow down and have respect for our property but to no avail and they have all been very rude! I dont know if this is how UPS conducts themselves in the workplace but its very disrespectful and rude! My number is [protected] and my name is Catherine Taylor! We have to get oyr A/C and ducts cleaned professionally because of the amount of dust created by your drivers about 3 times a day up and down the road! Im expecting a call asap about this matter

I went to the Dearborn Store in Michigan on Michigan Ave. Store #5810. The guy that assisted me wasn't very polite. I over looked the rudeness. He asked what was I shipping? I don't recall being asked that before. Is that normal procedure? I didn't respond. I was charged a dollar for tape which I wasn't aware there was a charge. I left the store feeling uneased. My feeling was right he sent my package back to me. I called and ask to speak to the store manager. Andrew got on the phone. I explained and he tried to say I had the wrong return label. Which if he's the manager he would have known that when he scanned. I did my own investigation and called customer service come to find out I was suppose to have taken it to Post Office. I called the store back and Andrew not the manager Lauren is the owner and she was rude. I will never go there again

I was expecting a replacement phone delivered today, 9/14/2017, using the next business day service. Tracking information indicated that the phone would be delivered on 9/14. Sometime during the day that delivery date was "updated" to 9/15. I called the customer service number who said that the local UPS location would call me within an hour. About 20 minutes later I did receive the call. I was told that the package was at their location and delivery was in fact rescheduled to 9/15. Of course with no better explanation the rep played the hurricane Irma card blaming the storm for the delay. I offered to pick up the package myself explaining that it was my business phone and I needed it immediately. I was told it was not possible for me to pick it up and that I just had to wait for it to be delivered. This infuriated me. Why can't I just pick up my package I asked. The person said because it was on a conveyor belt . Here's an idea. Get it off the conveyor belt and hand it to me. Problem solved. Oh no. We can't do that. Absolutely pathetic.
Tracking Number 1Z50E70V1368017154

Matthew C. Hetrick, DOB 9/19/82 . A known drug addict working in your Greensburg PA office Store #3059 . Was sent home for being altered recently and nothing was done. This person has an extensive criminal record and was recently fired from a job at Marshall's Department store for stealing items and returning them. What is your policy for employees who are arriving to work intoxicated? Do you randomly drug screen employees?

I Strongly Dislike packages left at my door, So I leave Instructions for the delivery driver if I can. It is the beginning of the semester so me and my roommates are ordering school supplies. Mostly Art supplies. I had to order from a company that only does delivery with UPS and at a shipping cost that cost more than my supplies... I saw that it was delivered by the San Marcos branch and just wanted to say... I had left specific instructions and they where not followed! I had been waiting all day long for my supplies and did not hear any knocking at my door. My roommate who was by the door in the living room did not hear anything. My other roommate comes home from work and tells me that it was at the door... there was instructions that if the door wasn't answered to leave it at the Apartment complex right next door to my building. So there was no reason for my supplies to be sitting outside for over an hour unattended where it could have been damaged or stolen.
There have also been several time to where I would hear just one knock and I run to the door only to see the driver already down the stairs and driving away in the van. I've also have had Larger packages being leaned up my door so when I open it the package would fall down on me.
I avoid USP for these very reasons! If the shipping was free or below 5 dollars I would bother with a review. However the shipping cost more than my Supplies and I had waited all day for it to arrive so I can do errands and it ends up being out for a hour with no indication that it was there until my roommate comes home from work

I ordered an item from Walmart and awaited delivery 2 days in a row and each time the UPS Courier lied and said I was unavailable for the delivery. He noted that my package would be taken to a drop off location where I could inconveniently pick it up. I absolutely refused to pick up the package since I paid for shipping and handling. I finally called Walmart to inform them of my dissatisfaction with UPS' service, and I cancelled the order altogether and requested that UPS never be used as a delivery service fo me again.

I ordered a generater from home depot it was delivered via up 9/7/17 I live in rural area so I left gate open so driver could bring inside I'm an elderly 68 year old female with alot of health problems the driver did not bring but left way up by open gate I had no one to help drag this extremely heavy generator to home I hurt my back and was not able to get out for the hurricane something needs to be done about this I'm reading very many complaints this kind of thing is happening alot I have a mri appointment in 2 weeks I've have already had back surgery and now because they would not bring inside I have hurt myself very bad.

I called UPS on 9/12/17 at 3:55pm to figure out why my package was not delivered and was transferred multiple times then to Ocala Florida where I am trying to get my package Dally Javier was VERY rude to me telling me that she had no clue where my package was and it was not her problem. She was yelling on the phone and would not let me speak. She said "your package is lost, are you happy with that answer" and eventually hung up on me.

Yesterday on 9/11/2017 a UPS driver stated he came to my apt to leave a package and their was no one home. That was false. Someone was home all day. Not only did they not make the attempt, but left no notice whats so ever. This is not the first time the UPS drivers that work out of the Brush Ave office does this. I called UPS customer service because i keep track of my packages. It said that my package was going to be left at an access point, which it was not. Someone named Ashley from the Brush Ave location called to advise me that the driver would not return and that my package will be dropped off next business day. She was very rude and short on the phone and when i asked to speak to someone to file a complaint her response was thats me so what exactly you want to do? I asked to speak to a supervisor and she said no. I asked for his number to leave a message she said no. And at the end she said the driver will not return and hung up the phone. Unprofessional, disrespectful, unacceptable.

Paid for overnight Air service...Was mis sorted twice and delivered even though asked to return to sender. Then would do nothing to cover the loss for the items damaged inside. sent 8/31/17 overnight, delivered 9-6-17.
Clearly customer Service cared not at all that it was mis sorted twice or that it had been requested to be returned to sender, only for them to deliver it after all and the customer told them on site not to leave it and they said they had too. All is documented on their tracking detail.

1ZX98 [protected]

I have ordered 2 expensive concert tickets through the Viagogo website for the Rolling Stones concert on 20th of September 2017.
From my UPS profile I understand that my package is supposed to be already delivered to my address, not to a recepient, but to a mailbox.
The “Proof of Delivery” does not give any additional details on the delivery – to whom the parcel has been delivered, at what address was the mailbox, did anybody signed to confirm the receiving of the package, etc.?
I expected that a currier will deliver the package to the recipient himself against a signature and a delivery receipt. After all it's not a simple and cheap post service to drop it into a mailbox.
Practically I don't have any real proof that my quite expensive tickets have been really delivered and were not stolen by your employee or somebody else. Please, tell me the exact address my package was delivered to.
I hope that the issue will be solved in a positive way as soon as possible and I will receive my package or will have my tickets full refund and a compensation for the very big inconveniences caused due to a bad delivery service.
Thank you for your co-operation and looking forward to hearing from you asap.