UPS
Reviews and Complaints

I wanted to study at a Beauty school. The Beauty School asks education level and i should provide my High school Diploma. My high school diploma was in foreign language and I had to translate and evaluate. I translated my High school Diploma by office with notary and I filled application for evaluate my diplomas. I had two diplomas and one of them was elementary school to freshmen (1-9)and another one high school (10-11). In my country school education only 11 years. I had to send for evaluate my Diplomas and the ECE ( Educational Credential Evaluators, Inc.) asked to send original documents.
I sent via UPS express my 2 kind of original diplomas and their translations . I believed in that my documents would arrive and I forgot to check by online trucking number. After month I did not receive my evaluated documents with my original diplomas and I wrote the letter to ECE, Inc. The ECE office wrote me that they didn't get any documents. I immediately checked my trucking number and I saw that my package didn't arrive and lost. The UPS doesn't want to pay me for making my duplicate diplomas. It cost expensive in my country. Please help me to solve the problem.

Hello,
The ups delivery driver left a very expensive large package out by the road at the end of my driveway. I live in the country where anyone could drive by and take it. I am very dissatisfied in the delivery drivers as of recently. They seem to be too lazy to do their job. My name is Laura Johnson address 1690 Park Avenue Orange City FL 32763. Please look into this matter and make sure it doesn't happen again. It's happened far too many times. Thank you.
Laura Johnson
[protected]@yahoo.com

I purchased a pair of 125 year old priceless rare church altar angels from Canada on September 15th through ebay . The antique dealer took 5 hours building crates for each angel which were 38" tall and were well packed, packed so well that they weighed 70 lbs each. They arrivied in Natchez on September 29th, I know because I was tracking them. When I did not get them on Friday I thought I would wait until Monday to call to inquire about them and when I put the tracking number in it said DAMAGED...BOTH CRATES.
When I called the facility in Natchez and finally got a human on the phone they had no answers for me and said I should call the sender whos number I did not have so I emailed him and guess what he had not been notified either and still does not have a report oh and did I mention the person on the phone seemed un-interested. This is the third thing in a year that was WELL PACKED and destroyed by UPS. I Paid over 400.00 dollars just for the shipping and these items are NOT replaceble. I am a business owner myself and would be out of business if I ran my business this way. The number I called in Natchez is [protected] one of the tracking numbers is 1z 298 5ea68 9392 9745 what the hell is going on here?

I ordered some curtain track for my childrens' theatre. It was extremely important that I get it by Thursday evening. On Wednesday the eight foot tube was brought by my home while we were all at work, so it was delivered on Thursday morning to the 1000 Johnny Dodds Blvd UPS Store.

The package is in MY name (Stan Gill). I purchased it and paid for it in MY name, with MY credit card. As it happens, my five year old takes his swimming lessons right next door to that UPS Store on Thursday afternoon at 3:30pm. On Thursday I received this email from UPS at MY email address:

Your package is now available at the UPS Access Point™ listed below. Please pick up your package by 10/12/2017.

Shipment Details Tracking Number: 1ZE5W9390369679593
Shipper: WEYCO GROUP INC
Delivery Time: 10/05/2017, 11:42 AM

The pickup location for your package is:
THE UPS STORE
1000 JOHNNIE DODDS BLVD
MOUNT PLEASANT, SC 29464 US [protected]

So I borrowed my wife's car (it's bigger), dropped my little boy at swimming and went next door to get the delivery. However, when I showed up at the store the girl said that they had my wife's name in their computer at that address. I showed them my ID with that address on it. I explained that it was MY package, not hers and that I needed it. They said she had to come in and get it. I asked what she had to do with this at all. That said it was her name in their computer. I pointed out that more than one person can live at an address and they were incredibly rude and thick! I also pointed out that she was unable to get it that evening, and they said "policy" -- but couldn't explain any more than that... and continued to be as uncooperative and rude as I've ever seen any service agents.

Naturally I got angry and raised my voice. I was already on my way out of the store when they asked me to leave. Forty minutes later, while taking my little boy to the car after swim class a policeman stopped me and asked me to explain what had happened. I did -- and he agreed they'd been unreasonable. He also said that they accused me of cursing at them. I NEVER curse! Anyone who knows me will tell you that. I was angry, but who wouldn't be at the treatment I received.

This mistake on the part of UPS and this store in particular, probably has cost me a job worth over $1000.

BTW... I tried to find the category for my complaint on the scroll-bar below, but there is no category for STUPIDITY, RUDE BEHAVIOR and LAZINESS. So I just picked UNAUTHORIZED CHARGES.

Leaving St. Louis last night ( oct 4, 2017) — on 72 east - came across a UPS tractor trailer driver driving reckless! I was shocked - it was at 9:31 pm mile marker 45. We watched him for 5 mikes — passed another semi — we thought he was getting off the exit - swerved back on the road ... we continued to watch him swerve — we were finally able to get passed him safely I was not able to get the #

Teri gillmar
[protected]

I needed to ship a shirt. The price of $10.51 was really high, but when I laid $21 on the counter, i was told i had to use a check or a credit card. US currency is not accepted. Guess what folks, we are in the US! US money printed by the US Treasury should be accepted. I despise any electronic charging or transfer of funds given all the hacking that is going on. Not taking cash was. A poor decision!

I was expecting a 2nd-day delivery package from UPS. I continuously tracked my package until the day it was supposed to be delivered. I was expecting the package to be delivered by the end of the day on the delivery date, which I am assuming it will be delivered around 5p or 6p, but when I track the package at 4p there was a delivery note stating, the street number is incorrect. This may delay delivery. We're attempting to update the address. I immediately contacted customers to verify my address and it turned out that my address was in fact correct. I told customers service to inform their delivery boy to verify that my address is correct and redeliver my package the same day, but I never heard back. I then contacted customer service the following day and they told me that my package was sent back to the original sender because the idiot driver ASSUMED, without verifying that the address was correct. My question to UPS is why would your company immediately send back a package without verifying to see if the address was, in fact, correct or at the least hold package at your nearest UPS store for the customer can walk in to pick up the package. This did not make any sense to me and I am very disappointed in your services. I believe if the driver, in fact, went out to my address he or she would have known it was the correct address. Because of a non-issue that your company created, also brought me some unnecessary problems because my package will be delayed by another week due an error in judgment on your company and driver behalf. I will no longer need your services. GO FED-EX!

on friday september 29, 2017 i waited until 5:55pm for our daily pick up. when the driver never arrived to pick up, i took the package to a nearby business where in knew he would be at and gave the package to the driver and watched him scan it and then i left. on monday october 2, 2017i was informed that the driver left the package at that business and that business took my package to the ups facility in billings for me.

I am so mad at UPS right now. I paid 2nd Day Air for a small camera scope was to use on a job over the weekend. It was to arrive on a Friday and the package never arrived. I checked tracking at 7:30 PM and the site stated package delivery attempt was made at 7:04PM Okay so our business has cameras at the front door. I checked the cameras. There was NO ONE there for the entire hour and before from UPS.

I could not perform a time sensitive job over the weekend and the people I was going to do the job for went to someone else. I am so peeved at UPS. I called them that Friday evening and they said they were going to find the driver...no return call and it is Saturday morning. They cost me around $200 for a job I was supposed to do this weekend and that does not include the supposed 2nd day delivery. I would understand if I missed the package but this was all their fault and no acknowledgment from them, not even some type of reimbursement for a job I missed due to their negligence.

Hello, I am very upset. A package was suppose to be delivery today but I was not home to receive the package so I called the UPS store located in Hialeah, Florida (6001 E. 8 the Ave) and stated I will come to the store and pick up my package. They informed me to come in the same day at 7:00 P.M.. I arrived at their office at 7:00 P.M. I was told that they had to go to the next building to pick up the package. I waited over an hour and was then notify by the supervisor that they can not find my package. I am veer disturb because the package had my prescription. The evening supervisor told me I had to wait until Monday and speak with the morning supervisor. Please assist me with this matter. Thanks in advance
This is my tracking number - 1ZR02E152444172472

I'm 6 months pregnant and UPS has stressed me out for 4 days! I'm calling my local news channel, my doctor and lawyer! I paid for 2 of the same product sent in 2 separate packages but the exact same items sent through UPS from T-Mobile to me. I requested that both packages be sent to my local access point UPS store at 924 Bergen Ave, Jersey City, NJ. On 9/24/17 the first package processed is STILL being held at the Secaucus customer service location with out my permission I have no way or desire to go there! Tracking: 1Z2E3A241300867363 for the 1st package & there are NO RESTRICTIONS from T-Mobile for them not to send MY package that I PAID FOR to the access point that I need it to go too! My 2nd package of the exact same item processed on 9/25/17 tracking number 1Z2E3A24130091946 was sent to 924 Bergen Ave, Jersey City, NJ from this same location in Secaucus, NJ & I went to pick it up on 9/26/17 with nooo issues. I'm totally stress the Secaucus location sent T-Mobile an update that they attempted to delivery the package to my home on 9/27/17 at 8:19AM but that was FALSE! This is the worst customer service ever and I am going to my local news channel to spread the world about UPS!

I live in Goodyear, AZ. My husband and I are in the process of opening our new business. We needed to open up a business mail account before our go live date. Today, Wednesday September 27 we went to your UPS store #4740 to open up an account. There was only one sales person behind the counter. Well she was in the room talking on the phone. We wait about ten minutes for her to complete the call. When we explained that we wanted to open a business mail account she said she was alone and didn’t know how to do it and for us to come back in the morning. I asked her to call someone. She did and when she got off the phone she said she had called the store manager. Her answer was the same. We were asked to come back. I cannot tell you what a huge inconvenience this is. I don’t feel that you should even be open for business if you cannot provide the full services. The sales person was polite and apologized but that did nothing for my problem. This doesn’t end here. We just went to the next UPS store UPS Store #1453 and again there was only one-person present and he also did not know how to set up a business mail account, he said he was new the same as the other store. How do you leave new people who don’t know how to do anything to run an entire store? Shame on you UPS. I think you have a problem with your UPS Stores here and there needs to be someone in there who knows how to provide all the services all the time or just close. I am a business owner and I need reliable service that I can count on.

I live in Woodco Dr. In Waycross, He. And just this morning about 10:05 I witnessed the UPS driver go down my road at a high rate of speed, WELL OVER WHAT HE SHOULD HAVE BEEN GOING TO DELIVER A PACKAGE TO Pheobe Lane. It is a dead end dirt road and not much traffic comes down our road. I have 2 small dogs and I have grandchildren that may have ran into the road. This driver was going at least 55 mph down this road, easy! There is no need to drive that fast. He needs to slow down the next time he comes down this road or i will be forced to get truck information and contact the authorities, after showing them a video of his crazy driving. Please contact this person and ask him to slow down!

Waz told I had a pkg coming today which contained my medication, delivery was told to me between 9am and 7pm, i waited at home for several hours, as of 7pm still never received my pkg Spent 45 minutes on the phone was told it would b here by 9, the driver claimed there was no such street address, I've been living here for 21 years, it is now after 10pm the ofcice is now closed, and I still do not have my meds. I would leave, but for some reason, i have to sign for them which I hv never done before. I contacted Caremark and told them never to send my meds thru UPS again.

RE: 1Z7092X30331271476

On [protected], I was expecting a delivery of a piece of equipment packaged in two boxes. One box weighed about thirty pounds and the other was a little over one hundred pounds. I happened to be in the backyard and walked around the house to see the UPS truck parked in front. The driver had delivered one box and was walking away towards his truck. I expected him to deliver the second box but instead, he drove away. I figured it would be in the next day's delivery.

Later that day, my husband called Customer Service because when I looked on your site, it said the package was delivered, and there was no note of when the second box would be delivered. My husband said he had "to push lots of buttons" to get someone on the phone. Whoever answered hunted around and finally told him the second box was refused and was being returned. Needless to say, my husband hit the roof. The only reason we can think of that would prevent its delivery is its weight.

What kind of delivery service refuses to deliver a box because it is a little too heavy for one man? Ever hear of a two-wheeler? Or setting up another delivery time? Or at least communicating that the second package was being returned? None of this happened. The driver simply walked away. By the way, I believe he saw me by the front door before he pulled away, so he could have said something then but didn't.

Today is 9/22. One week has passed and still no second box. I finally called the vendor, who said she would deal with UPS, but I felt I should voice my complaint also. It's bad enough the driver didn't do his job correctly, but then to lay the blame on us (we refused the box, is what he claimed on his records), is too much. Your reputation is in jeopardy with such inept delivery service.

I purchased and item from overseas which was then sent promptly to UPS I provide a business address for UPS to deliver to. I was unaware that I had to actually pay a fee for them to deliver. They tried to deliver this at 8.00 to a business address which naturally I wasn't there to pay this fee as business hours are usually 9-5. I chalked this up to misfortune. I then called UPS and them that I would pay them cash on delivery and told them to deliver at 10.00 the next day which they said they would do and I received an email confirming this They didn't deliver at 10.00 on 21st September and I called them a few times and they insisted it was a guaranteed delivery and would arrived by 5.30pm, when this didn't happen, I called them again, and again they guaranteed that it would be delivered by 7.00. I wasted an hour an a half for this and they did not arrived. Again this did not happen and they did not arrive or deliver at all on that day and I called them upset explaining this, they apologized and I informed them to deliver at 10.00 in the morning. They again delivered at 8.00 while I wasn't there to pay them in person as I informed them that I would do about 5 times so I still haven't received my package. I've tried to lodge a complaint as they are not following the simplest instructions, yet, each time I've been told that I would be contacted regarding this, and I haven't be contacted at all. Finally I believe one customer services agent actually listened to me when explain how the simplest instructions could be follow and called the driver and found out that as he's in the area at that time, he's just going there at that time even though he knows it's a business and there is no one there to pay him the fee. The agent asked him to redeliver to my address again as it clearly states deliver at 10.00 and not before I the agent told me he just said no. The agent would like to lodge a complaint as I explained that if I didn't do my job properly in the first place, and if I asked to do it again and just said no, I'd probably get fired. Please let me know what can be done the company does seem like it can actually reprimand somebody for not doing there job correctly and are not to sure if they can recompense me for them wasting my time. I still do not have my package and it's been four days now.

Thank you.

Kind Regards,

Nicholas

To Whom it may concern,

The subject of the current email is not the packet itself (order number 1Z2V62936802677380) but more about the services of your company in Greece (and only Greece since I have been using UPS in different countries with no issues at all).

I have placed one (1) order via Amazon and the order was split in 3 packets, one of them via UPS. Two packets have already arrived although UPS Greece sent the packet to a different region address. The address of the original order was Greece, Kozani 50100, Paleon Patron Germanou 17 and under tracking details the order was attempted to be delivered in Koropi Athens. The delivery time frame is not a problem at all and I ensure you that I am not contacting you to claim anything and normally I wouldn't have contacted you about this. What triggered me to update you is the following facts:

- This is not the first time the exact same situation has happened (unfortunately I was not able to track down the previous details since under my Amazon orders there are no more details about the tracking of the packet although in case you would like me to provide you my details that may help you find it internally I would be more than happy to provide you with any details)

- Under the current, in progress, order after I have contacted the sender, who informed your company about the situation, under the tracking details someone in your offices in Greece marked the order as follows:
"20/09/2017 8:45 The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information."

As mentioned above, I have placed one (1) order to the same destination and the sender just split the order in three (3) deliveries and since the other packets, from different companies have been already delivered and the fact that under my account I can see and verify that the delivery address is correct, I cannot see how the packet was marked as "Invalid Address".

Taking under consideration the above as well as the fact that the exact same "flow" has happened in the past once, I would strongly recommend you to check the quality of services in Greece Branch since the above attempt to "cover" a clear mistake (please check the map for the 2 locations and you will understand) is totally unprofessional and offensive towards myself that is why I would like to bring it under your attention.

Allow me to repeat one more time that I am not after any claim and all the above is not a general complain about UPS but ONLY about your offices in Greece specifically.

Thank you for taking the time reading the above.

Respectfully,

Thomas Delizisis.

P.S.
In case you would like to contact me for additional info please feel free to do so under the email [protected]@gmail.com

I ordered some business cards and paid for the fastest delivery option. I received a message it was going to be delivered by UPS Czech Republic on Tuesday 19th September.

I specified in writing a delivery time via the UPS online system. Despite this, UPS tried to deliver the parcel after, not before, 2 PM.

I called the number on the UPS InfoNotice left in my postbox, and was charged extra for calling a special charges number. But it was an answering machine stating UPS had changed their number, and to call another number, for which I was charged again, obviously.

According to the UPS website, I am to "use this InfoNotice to tell the driver what I want to do with the package" and "place it back in the same location where the driver originally left it" (!). Back into my personal postbox, lol? How long is it going to take before the driver finds it there, lol?

I called UPS and was told they won't deliver before 2 PM, on any day, even though their working hours are 9 AM-7 PM. So, I had to collect the parcel the following morning from their depot in the outskirts of the city. When I said that I had paid for fastest delivery option, I was also told I *HAD NOT PAID* for the fastest delivery option (!).

Within seconds of reading the above, the business card company issued me with a refund via PayPal for delivery.

Within seconds of reading the above, UPS Customer Service wrote: "I am a little unsure of how to further assist you further..." Later, "... please tell me what you need sorted out..." And later, still: "You did not explain to me what you needed. If you can take a moment and tell me what you need, I will do all I can for you." (Anthony)

I advise everyone against using UPS as a delivery company in the Czech Republic - as they are useless and rude.

Date of Incident: [protected]

TRACKING NUMBER: 92612904850957571718340816

Menlo Park, California

I was expecting a delivery from J Crew through UPS. I had my front door open because I received a text this morning stating my package was out for delivery.

Consistently UPS delivers deliver packages to wrong addresses (my family has owned this building for 40 years so I know the history), they leave packages on the steps instead of at the unit (it's a 12 unit very small complex), or most concerning, UPS drivers deliver packages to USPS blue recycling bins below the mailboxes.

I heard the UPS truck pull up but I did not hear the driver drop my package outside my door. He dropped it downstairs. I came outside and said where is my package as he was walking off to the street where his truck was. He said are you expecting a package? I said yes. He said it's for #1 as if he had dropped the package for the neighbor downstairs. I went downstairs to check, and it said my address with my correct unit, # 3 on it, AND actually he dumped my package in the recycling bin, and took off. He looked sheepish like he was caught as he was walking away. Unit # 1 did not even receive a package so this was deliberate.

This is concerning because this is not the first package left under the mailboxes in the recycling bin. Someone could throw it away mistaking it for an empty box needing to be recycled. A driver like this gives UPS a bad name.

Even still in this moment he hasn't entered that the package has been delivered, and it was delivered 45 minutes ago. Usually the packages say delivered in my emails, and I receive a text requesting a rating from J Crew.

My desired resolution of the incident is for the UPS driver to be contacted, and informed a complaint was filed against him. Put it in his file. Consumers pay UPS money for packages to be delivered safely for J Crew. I will contact J Crew and let them know about the delivery service as well. They are a big company and I am sure they won't be pleased. Your drivers need to take pride in their job and respect your customers. I would also like UPS to contact me and let me know how the issue was resolved.

From a distance the UPS driver had dark brown hair, and was caucasian probably in his early 30's.

If you have further questions please contact me.

Thank you.

Kind regards,
Lisa P Harper
[protected]@gmail.com
[protected]

Our location has several addresses which are separate entities and becomes inconvenient and could lead to lost packages if not delivered to the correct addresses.

This is has been a continuous battle with your driver(s) who claim that they have instructions to drop off at a different location when our office at 12745 Oriole is closed. There has been no such instruction and if there is, it should be rescinded. They may leave the package at our doorstep.

Our addresses are:
1. Christ the Redeemer Catholic Church
12745 Oriole Ave., Grand Terrace CA 92313

2. St. Junipero Serra House of Formation
12725 Oriole Ave., Grand Terrace CA 92313

3. Vocations Office - Diocese of San Bernardino
12716 Oriole Ave., Grand Terrace CA 92313

In one incident, your driver was informed that he was delivering a package(s) to an incorrect address and he rudely said he had instructions to deliver there when the other office was closed.

Please remedy this situation for us because we do not want to lose or suffer delays of any of our UPS deliveries and it is inconvenient when our offices have to constantly call each other regarding misdelivered packages.

I thank you.

Jose Luis M. Crespo
Pastoral Coordinator
Christ the Redeemer Catholic Church
12745 Oriole Ave., Grand Terrace CA 92313
[protected]