US Bank
Reviews and Complaints

Needed my local branch services on a saturday morning

i work all week and depend on my bank to be available at least till noon on a saturday morning as it always has been in the past.

Went in at 10:00 am closed

website said it was open also

other major banks in my hometown are open partially on saturday mornings?

i quess i made the wrong choice in a local reliable bank for my financial needs.

September 26, 2022.

We have been US Bank customers for many years, and have utilized the rewards program with good success. That has drastically changed recently.

We had a travel credit through US Bank Travel with an airline as COVID had cancelled entry into the country, and the charitable program (Habitat Global Village Build). The airline had graciously extended the dates to book. In March of 2022, we worked with Travel Rewards to extend it, and were given a letter extending our credit through September 30 of 2022. Over the last few weeks, we contacted US Bank, and the airline. US Bank told us we needed to go through the airline. When we talked to the airline, they told us they had no record of our credit, and needed a guest number as our ticket numbers were not appropriate. We then went back to US Bank, and after several moves to different parties, we were told that the airline's extension ended August 25 of this year.

We have a letter from US Bank telling us of our credit that is good through September 30. It appears that your organization at the least mis-lead us, and in fact gave us false information.

We have had several of your people tell us to hold, and then end up disconnected. It almost appears that your plan is to put us on hold until we give up. Over the last two weeks, we have probably spent 15 hours trying to resolve this with you, and the airline, It appears that the airline was not at fault as you provided the wrong information.

As a long term card holder we are considering our options, legal, or Better Business Bureau reporting.

Our preference would be for you to make good on what you committed to us in writing.

Sincerely,

Thomas and Barbara Wilson

6390 Loritz Rd

Egg Harbor, WI 54209

[protected]

on 8/11/2022 I enter into my US bank reliad card online account and realized that $11,030 was stolen from my bank. Someone hacked my account and chnaged the email address and phone number on file so I wouldnt get notifications and proceeded to send the money as bank to bank transfer to accounts that I dont recognized. I reported to the bank and they blocked my card and open a dispute to investigate the matter. I send the police report and everything requested by them. They did a provisional credit return to me and after finally confirming my identity they send me a new card. AFter recieving the card I started to withdraw the money from the bank since I dont trsut my money there anymore, specially since I had to called them and informed them that they were trying to get in the account again and I received the code on my cellphone and they noted all information on the system. Now they send me the resolution of the matter saying that they didnt find anything wrong with the transactions so they took back the provisional credit even though I already withdraw they money but now they claiming I have a negative balance. I don't understand how they claiming that nothing is wrong with it when I wasn't they person who did the transfer nor I recognized the account that they money was send to and even after reporting that they tried to enter the account was they were able to switched back the information on settings. How come I am now responsible of a stolen money from me.

To: US Bank

PO box 1800

Saint Paul, Mn [protected]

Subject: This is an Official Request for Refund

Sir/Madam,

My name is Lisa Harrison, a client of your bank, I am writing to you to raise your awareness regarding an issue that I had lately with my funds which have been transferred to some fraudulent and illegal destination known under the name of Windsor Huddle LCC (“The Company”) and I invested out of pocket a total amount of $799.000.00 USD.

So let me tell you how this sad situation happened to me:

It all started when I first had contact with Alexander Castillo on whatsapp. He convinced me to invest. What he said was seductive and attractive enough that I wanted to give it a try, especially since I needed more financial freedom. So due to my lack of experience and knowledge I could only think that he was right and he knew what he was talking about, he sounded very confident and professional that I didn’t think not even for a second that he was nothing but a scammer. I trusted this person and sent him funds through wire transfer.

(Check Statements: Bank Transactions)

I searched for the trading platform and the entire operation hoping that I can find any regulator that I can find who can claim justice for me but I found out that they were nothing but A SCAM.

Today, I feel lost because my financial situation went very badly. I have credits to pay, I am no longer able to provide my family with what they need, but I especially feel betrayed. That’s why I am coming to you with this official request to refund my full lost money for the amount of$799,000.00 USD. Either you claim it from the beneficiary bank where you allowed my money to go. Either you reimburse me from your own pool because as your client you are responsible to protect my funds. I ask you to help me to contact the beneficiary bank. They need to know that one of their accounts holds my money that was taken in a fraudulent way and I want to ask them for a refund. Hope for your cooperation

I hope that you will not shift liability, and you assume the consequences of your mistake. I want to stay with your client for longer and keep receiving your services but for this, you have to show maturity and act to resolve this issue without taking the initiative to go to your regulator complaining about your failure in the protection of your clients.

Looking forward to hearing from you a positive response.

Cordially,

15th of September 2022

Ms Lisa Harrison

Email: [protected]@outlook.com

Called customer service around August 5th to report a lost card and to request a new one be issued. My address has changed so, during this call I also asked to update my personal information. The customer service representative then explained that due to my address change, I would have to call back after 5 business days had passed to request my new card be issued and sent to my updated address. I called back 2 weeks later on or August 22 to complete the step and make the request but was informed that no change had been made to the personal information on my account so I would have to repeat the process over again. After updating my address again for the second time with the Reliacard rep., I then also called and updated my information with Iowa DHS child support services as I was instructed to and was also told call after another 5 business days passed to request the issuing if my new card. It is now September 22. I called Reliacard customer service this afternoon to request that my new card be issued and sent to my updated address. The customer service representative that I spoke with, claimed that no update or change to my address was ever entered into the system, so again, I was forced to start the process over from the beginning and will now be waiting yet another 5 days to call back in order to have the new card issued. This is not acceptable! I would like an explanation as to why, not one, not two, but ALL THREE of my attempts to update my address have not been processed or properly documented?! This is redicilous and unacceptable!

I received a text from my gym my payment didn't go through my debt card. I call usbank and the first rep told me a letter explaining why my account was closed was sent to me and that's it. Closed why? She wouldn't answer and hung up on me. I called and spoke to two more reps before I got any answers. I was told a letter was sent out to verify me the customer. What? I have been a customer for 10 years since when did they start this plus I never received any letter, a follow up letter, an email , a text, or a phone call about this. So they just closed my account and mailed a cashier's check to me. I have been a good customer with direct deposit no overdraft or bouncing checks and this is what I get horrable customer service and lazy incompetent behavior with lack of communication. They are going to loose a lot of business with this new policy. Very unprofessional! This will cost me time and money could take weeks to fix the damages of late fees and other unforeseen issues that will come up. I'm reporting this Bank to everything possible. BBB Arizona attorney general and so on. This business needs to fail in this economy. We don't need any more problems the way things are already. Usbanks kick people when they are down!

I had my truck refinanced through a third party: Phone # [protected] because my husband has cancer and now there is only one paycheck. I need the payment amount to go down. The old lender is US Bank: Phone #[protected] and I have spoken with them. They state if the new lender would contact them directly, they are willing to try to correct the issue. The new lender is PenFed Credit Union: Phone # [protected] who gives me the run around. The last thing they said was to contact the third party who set up the refie. I have called the third party and the rep who is supposed to call me back is Danielle or something close to that and she NEVER calls back. My loan went through, I was approved. I called PenFed and verified everything was a go and completed so I then set up auto pay. My autopay for the loan went into a bank account- not to a loan- and I was told the loan was pulled back but no one will give me a reason and no one is working on fixing it. I did EVERYTHING I was supposed to right down to confirming the loan and setting up auto pay. I shouldn't have to nor can I fix THEIR mess. Other then US Bank- everyone is giving me the run around, pointing fingers at the other party, not calling me back, and DEFINITELY not working on fixing it! Meanwhile I am struggling to pay the higher payment to keep my credit score which is 830. PenFed didn't mind keeping my "Payment" and putting it in a bank account I don't need if they are not going to fix this and keep my loan. Meanwhile, I really don't want to start all over from scratch trying to get another Refie when this one was all set. I want answers and I want this fixed! PLEASE look into this and get them to work on my refie? Thanks.

Dear US Bank,

I have noticed that your banking advertisement is shown too much in my feed. I can see your banner ads from every site that I click. Please see the attachment. I have been getting your ad emails daily, but I do not want to see your ads elsewhere. This is so disappointing us bank frustrating to me that I see your ads every day. Your marketing team should consider the repetitiveness of your digital ads. Thank you

Best Regards,

SOYOMBO-ERDENE ARIUNBOLD

[protected] I a. [protected]@gmail.com.

My checking account was abruptly closed in August of this year, the day that it was closed was one day before my direct deposit paycheck was to go into my account, I explained this to the fraud officer I talked but basically she told me, that was my problem, she explained to me that they were closing the account and that any money that was in it I would recieve in the form of a check including my paycheck. Even though I repeatedly asked for an timeline of some sort so I could tell my creditors when I was going to have access to some money, she told me over and over again that she could not put a time limit on when the account would be finished. I get paid every two weeks, the paycheck that I never recieved was august 24, I got paid on september 7 and I am getting ready to get paid again on the 21 and I still have not recieved my money from the closed account. Furthermore, I have not heard anything from anyone connected to the bank. I got two letters in the mail telling me that my account was closed b ut, no word as to when I might get my money. I would greatlyappreciate if someone would look into this as I need my money, I owe everyone in the world and it soley is due to you guys holding my moneyI

Called us bank 6 times to resolve a withdrawal that the merchant sent through my account twice. Card pointe deposited 1,800 on 8/30/2022. card pointe forced a post and zeroed out the transaction. on 9/1/2022 i called fairmont us bank to notify them that the credit card company was taking out the refund a second time and asked them to stop payment and was denied. I was told by Melissa from the Fairmont Minnesota us bank that I had to allow them too process this transaction and I was to call them as soon as it processed to dispute this transaction. I am now told I don't have the option to dispute this transaction. I am told I have to work with the card pointe to get a refund. I spoke with Bridget a senior banker the first day I called. But nobody can seem to find her or her notes in the file.Us bank has no put me in overdraft d several fews for this fraudulent transaction that should not of been allowed to process.

I sold a car and took a Chase Bank certified check for $55,900. I physically went to a Burbank California Chase bank and they said the certified funds were good. I then took it to my local US Bank Branch at 240 N San Fernando Rd. Burbank California 91502 and deposited into my account with teller, Melissa Mancio Monday morning 8-29-22. I asked her when the funds would arrive in my account and she responded, oh they're good now. You have enough in your account to cover it. I said no, no, no. I'm not looking to draw against the check, I need to know when it clears. It's for a car and I don't want to send the car out until I know the funds are complete cleared. Melissa gave me her business card and instructed me to call Wednesday the 8-31-22 and she'll check then to confirm the funds have cleared. I called at 1:00 p.m., and she confirmed to me that the funds were there and the check cleared and there's no way the money could be withdrawn by anybody but me. I got a Venmo invoice for $3000 and a Pay Pal invoice for $3000 at 4:00 p.m. from the auto transport carrier which I paid. I got a text from the car buyer the next morning 9-1-22 @ 10:00 a.m. stating that he just got hired out of town, and the deal was off, and could I please deduct the transport costs of $6000 and wire the balance back. I went on the internet only to find out the check had bounced and $55,900 was deducted back out of my checking account. Now I have heard about these type of scams, however, when I alert the bank about the check and I call and confirm that the check cleared before I sent out auto transport costs, I find your bank negligent. Now, I did call back Thursday morning to the branch and talked to Lucy Arechiga. She informed me that Melissa Mancio was not in that day. After my complaint to her, I found out that she approved the funds on this bogus check based on our account. Now what the heck is that? i informed Melissa to watch that check closely. Now I find out that Lucy Arechiga approves that the out of state check is good. And because of that, Melissa tells me the check went through? And because of Melissa's report, i send out $6000 to the auto transport company. HAD I BEEN INFORMED OF HAD THE COURTESY OF A CALL WHEN THE FUNDS BOUNCED, I COULD HAVE CAUGHT SENDING OUT THE $6000.

Lucy was would not listen to my complaint and provided a stream of excuses why she did what she did and I should deal with $6000 against my credit cards myself? She said that a branch manager, Narco Manafian would call me back today and discuss options. He never called as of 6:00 p.m. local time. As a good customer i feel I was handled very unprofessional by your branch. After repeated alerts to watch the check, Lucy clears it to show funds are there before they're actually there, and Melissa reports the funds are there when they are NOT. Because of this report of cleared funds, I send out $6000. Now to add insult to injury, I got charged $20 for the bounced check. I’d like the courtesy of a return call before I close my account.

When doing a designation of beneficiary it is done online at the local branch. When I go online to see it, it isn't there and per telecon with customer service it doesn't show on the customers online account. The only way to get a copy is to have the local branch figure out a way to make a copy. That is really unacceptable service, especially for single customers who have to provide info to their estate manager in the event of their death. I would think US Bank could figure out a better way to provide a copy to their customers.

USAA Employee Stephani from the Member Resolution department was extremely rude with me and hung the phone in my face. This business locked my account for 10 days where i was unable to access any of my funds. They locked my account on a check that the bank itself posted to my account and did not want to remove it to keep me from accessing my money. I called them every day for 6 days and the bank employees promised me a manager or someone from the CEO department would call me. No One called and every time I called back the bank employees kept me on hold for at least a hr and a half. When they would return, they would be laughing with other employees. Instead of giving me my funds the bank kept my account locked and suddenly reversed all of my disputes I had in process with all of the information needed to process the disputes. This Put my account in the Negative -221.00 from 193.00. This was done out of spite I'm sure of. I have never been treated this way by a so-called Business. I am a Man God Created and this is a Entity. This financial Institute has been purposely mis budgeting my money causing me and my family thousands of dollars. This Bank talked to me like they Owned my money and not there to work with/for me. USAA cannot go on treating Disabled Veterans that only gets paid Once a month like this. I am in fact going to file A lawsuit and seek funds for hardship and the damage it caused me and my family.

After trying to set up investment account I was unable to log in on my several accounts at this bank. Thus far, 27 hours spent on line/on phone:last response was time to do so was "indeterminate." They have my money!

Repeated attempts with their IT and other staff have proved useless.

Contacted main office in MN yesterday, got shunted around again.

Finally, got to fraud dept where I suggested that if these difficulties were deliberate they might constitute fraud on their part. Otherwise they need to pay a few more rupees to their IT outsource in Mumbai.

Have been trying to pay my credit card bill through automated phone system

When prompted to choose account it hangs up on me.

So I can't pay my bill unless I go to a branch.

The only reason I stay with this bank was the they are a few miles from my house

That being said I work nights and only use automated system.

Now I have to go pay in person before the end of business today or be late.

I will be stopping by key bank to open accounts their.. They will help.me close accounts and transfer my money.and they are 1mile closer

To: US Bank

From: Jalal Issa

Loan number: [protected]

Back in 2015, I was behind with my mortgage payment for about 6-7 payments, then a US Bank rep. contact me to do loan modification, that I thought at the time it's a good idea.

I received the form then filled it out and comply with all the requirements, sent it back to the Bank, then I was asked to make 3 payments as a test payments and wire the payment through Western Union, I complied with that then modification was approved, but payment was not lowered as I was led to believe, the amount owed was added to the principle the my mortgage period was changed from 30 years mortgage to 40 years, that was the big shock that no body mentioned or explained to me.

even though I was only late on payments for les than one year but added 10 years to scheduled payment.

I tried to contact the original lender but no response, then all I am trying to do now is sell the property or refinance to get rid of this loan.

Jalal Issa

As part of my relocation benefit, I was offered a special package from my employer (Merck). I decided to go with US Bank. I applied 2 months before the closing date and provided all the documents requested within hours of the request. Still, the person in charge of my mortgage (Melissa Griffith) managed to make one mistake after the other. First, she locked my rate for the wrong date, a few days before the closing instead than after. I had to correct her. Then, she made mistakes with the request for documents for the underwriting process, which created quite a bit of confusion and concerns. I had to undergo underwriting twice because she forgot to ask for some documents the first time. Even though she had 2 months to request the process, she managed to waste time and put me in the situation of possibly losing my earnest money. Finally, I was supposed to receive the final disclosures "at least 3 business days before the closing." Well, not only I did not receive it, but 2 days before closing, she called me saying that one extra document was missing. Now, I am supposed to close in 2 days and I still do not have the final disclosures. Not sure whether this will result in a delay or financial loss on my end. I wrote my relocation company and Merck (Dow Jones blue chip company) asking to NEVER send any client again to US bank for any future relocation.

US Bank is lazy, incompetent and they don't protect your money. Early this year I was doing business with a Chinese company who charged me for products I didn't order. I was told to submit the paper work for the dispute three different times only to eventually find out months later that my case didn't qualify for an ACH dispute. I try to contact and complain to these dumb [censored]s that they should have told me this in the first place instead of wasting my time. Instead of accepting any responsibility for me being given the wrong information they try to act like it is my fault. How stupid of me to trust these people given their lousy reviews and reputation. They wasted my time, and lost me my chance to dispute it on Paypal which is what I should have done. They waste my time further by responding to my complaint with the BBB by sending me 2000 sheets of paper. Way to go, US BANK, you suck at protecting the environment too.

The second time they have burned me I am done. I had stayed in a hotel and left to move in an apartment. The hotel lies and continues to charge my bankcard knowing very well I have long checked out. I have my dated signed lease, movers and Irvine Company to verify when I moved in. Does US Bank take my evidence, no. The hotel says yep and that was good enough for USELESS Bank. Way to go in customer protection and how proudly you guys support fraud. It takes one to know one I guess, don't mind me over here with my solid evidence you never bothered to let me show you! And thanks for all the call backs from your debit card division. Of course I did NOT GET ONE! There seems to be a pattern amongst US Bank in its shady lazy way of handling anything. I am getting rid of this bank, I hope all of you guys do too and spread the word. You would be better off sticking in your money under the mattress than trusting a dime of it with these useless [censored]es!

I received my PUA on the Ohio US Bank ReliaCard however I was in a bad accident on January 1 of 2022 I was not released from the hospital until May 13 of 2022 once I was released from the hospital I realize that my phone my purse my wallet all of my identification along with other debit cards were not with me in the hospital I went to the nurses station to ask for my phone at that time as when I began to panic because no one had ever received my purse with my phone or my wallet and personal items is what I was told I waited a few days to see if the hospital could actually find my belongings and they did not at that time is when I went to my phone company supplier and bought another phone trying to log into my account and that is when I realized my account had been drained empty all of my money completely gone over $14,000 I immediately contacted U.S. Bank to start a dispute I sent them my police report my hospital discharge papers all of the information that was requested it has been two months now and they have yet to refund my money and they have denied me twice at this point I’m thinking I need to get an attorney I made my dispute on May 18th but they emailed me the forms on may 21st

I explained everything to them I explained how my phone was stolen my purse my wallet and all of my identification items inside of my purse I explained to them that someone was using my phone because I have proof for my phone company and how I know that someone even card the ReliaCard phone number because it is on my phone statement I’ve been sent them an identity theft report along with police report numbers and more discharge papers for them to only deny me again it has been a nightmare and I am getting absolutely no help I’m getting hung up on and laughed at I have never experienced anything like this in my life I am a victim of identity theft and fraud please help I was told I would have a provisional credit in 10 days that did not happen they waited until the 30th day to deny my claim then re-reviewed it and denied it again I initially was told on the 30th day that it was denied because they could not read my fax or my email yet I spoke with someone 15 times and no one ever told me that until the 30th day and then however Resent all of the documentation back along with identity theft report discharge papers everything that I could think of it took them a day to deny my claim again I lost everything while fighting for my life and I have nothing now and they think it’s funny!

I assumed a US Bank Lease of a 2019 Tesla Model X in April 2020, On March 26, 2022 I purchased the car from US Bank. Although I have called many, many times, I have still not recieved title to the car. The registration has expired and I can not only not tranfer it into my name, I cannot pay to keep the registration current. I have called many times. I have never gotten a number to call back. The most productive conversation I had was about 10 days ago with Brenda who thought there might be some confusion because the lease had been assumed by me. She asked me to send a photocopy of the registration in my name along with the Escalation number 829658g6z3v0, She said that it had been escalated JUne 8. I have faxed the pink slip to the number she gave me [protected] ) but still have no response and no pink slip. She said this would go to the Collateral Lien Department.

Can someone please contact me and get this problem fixed. You have had my money since March! My e mail is [protected]@bfbst.com. Phone [protected]