Dollar General reviews and complaints 1
View all 3847 complaintsDollar General - I have never in my life been treated so badly in a store
My sister and I went into the dollar general (store # 15729) in Albertville, Al. on 04-26-20 and I have never in my life been treated so badly in a store. We went in just to get drinks, paper plates, laundry detergent, garbage bags, and so on. We didn't get anything that wasn't an essential but from the moment we walked in the employee (Allison) had it out for us. She hasn't been working at this store long and I believe she was judging us on our appearance. This has been y go to store for the past 3 years and I really enjoyed walking in and seeing the employee's until now. Since they have hired a few new people its been a [censored] show. This lady was standing at the end of the aisle propped up on her broom with a go to hell look on her face watching us. We did our best to ignore it at first but then we could hear her telling the assistant manager (Danni) that we were walking down every aisle and touching things which is not true at all. Soon as we heard her saying that because she was so loud I'm sure other people in the store could hear it to, she hollers across the store that we need to hurry up because the store is closing in 10 minutes at this time it was 8:45 and the store didn't close until 9:00 which is not much of a difference but we knew it was directed at us because they were allowing other people to come in and shop and the ones that were already there was continuing to get the things that they needed. So we just decided to go ahead and check out even though we needed to grab a few more things, once we got to the register the Allison lady was standing there with a smerk on her face so I looked over to the assistant manager and ask her if she could check us out because we didn't want Allison to and she said yes so as checking out my sister asked who the manager was and Dani said she was the assistant manager and said that Allison was just freaking out because someone came in trying to penny shop and I explained to her that we wasn't trying to do that we were just trying to get things that we ran out of while my husband was able to keep the kids. Neither one of them had a mask on and the assistant manager never said a word to the other employee she was more less making excuses for her behavior. I told her I would just contact the manager come morning. As we were putting our bags in the car Allison came to the door with it cracked open just enough for her to stand between them and propped both arms up like she was some badass and was trying to intimidate us. She wastched us the whole time until we were out of the parking lot. The next morning on 04-27-20 I called the store and asked to speak to Jerrica ( the manager) I explained to her what happened and she said she had already spoken to Allison, and I was trying to explain to her that out of the 3 years I have never caused a problem with anyone there or even had any conflict whatsoever with any employee but her response was always yes ma'am until I was telling her about how we were being asked to leave and she said " I was told they just hollered to let everyone know that they were about to close. They should have checked the cameras and they would have seen how we were done but I told her we would not be back as long as Allison works there. Jerrica told me she could not fire Allison over this little incident but to me this wasn't just a little incident this was a very big deal because I've gotton to know most of the employee's and enjoyed going there. No customer should ever be harassed like that for no reason. We did nothing and I will not spend another dime there if they allow people tp be treated like that and I have now told my family not to go back either. We are not garbage, we are human beings too. I hope that no one ever has to be done that way again and for the manager to act as if your not telling the truth really pisses me off. Something needs to be done other than just asking her not to do it again. If she'll do it to us then she will do it to someone else. Danni don't need assistant managers position, she don't know how to step up and be in control of the situation. She allowed Allison to do all that. I do believe she is too scared to tell employee's how to have respect. I'm not even sure if I want to go back into another Dollar General again, I'm just disgusted with their behavior as an adult.
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