Enterprise Rent-A-Car

August 25th, 2020 I reserved a luxury car for delivery at a local Joe Hudson's Automotive. Upon arriving at the automotive repair shop and submitting my vehicle for repairs Tristan from the Enterprise city Enterprise Rent-A-Car arrived with my luxury vehicle. However, he would not let me drive off with the vehicle because I could not produce a hard copy of my license. I had an old copy of my license, a passport, and started that I could email a copy of my current license but did not have a hard copy because I had recently had a storage unit broken into and my contents stolen and reported the incident to the recent police department which failed to return my license. Tristan said he had to have a hard copy of my license and would not budge on letting me have the rental. Mind you I have rented vehicles with this store for months at a time spending thousands of dollars at this location alone. They had my profile on the database. They could have looked up my drivers license using the number to ensure it was active, etc. They could have even taken the email copy and printed it to have a copy to scan of it was imperative. Yet Tristan wouldn't budge. To make matters worse, because I had an out of state license it took nearly a month to get an appointment at a state driver's Lucerne facility. Today, June 22nd, I called the same Enterprise city Enterprise Rent-A-Car to hold a luxury class vehicle for pickup. Tristan answered the call after two call attempts and over thirty minutes of being put on hold. He said a luxury class car was available but it would be 2PM before it would be ready. I called the body shop to arrange a drop off just before 2PM and arrived at the Enterprise Rent-A-Car location shortly after 2PM to pick up my rental. There was a line of four people in front of me and I was told it would take thirty minutes to receive my car. At approximately 3:25PM Tristan came out to have me fill out the paperwork for the rental. Upon signing the documents I noticed that I was not being given a luxury class vehicle. I brought this to the attention of Tristan who told me a luxury vehicle wasn't available and he was giving me something "similar". Excuse me, if you go to a restaurant and order a hamburger and they come out with a bologna sandwich. Are you going to just accept it? Afterall, the waiter tells you they are both sandwiches...no you are not. I told Tristan I would not be completing the paperwork and that I wanted what I had requested over the phone. I told him that if he knew the class of vehicle was not available he should have told me when he arrived. Actually, he should have told me that morning when I called so I wouldn't have to base my whole afternoon around something which wasn't even available. I had to call a family member to pick me up who lives over twenty minutes away. Not to mention that I had to wait for over an hour under a metal she'd canopy that was leaking during this whole ordeal. Upon complaining to Tristan and asking for his manager's name he became short with me and told me to leave and file a complaint with corporate. This is a horrible way to treat customers. I have been dealing with this from my insurance company and now Enterprise Rent-A-Car for over two months. Every step of the way has been horrible and mishandled. Enterprise Rent-A-Car should have treated this differently from the beginning. Yet, due to the poor management of Joe and his employee Tristan of Enterprise Rent-A-Car at 1201 Rucker Blvd, Enterprise, AL 36330 I am now without a vehicle and dealing with incompetent, lazy, and in-compassionate **sholes that should not be in a a hospitality related industry. This particular Enterprise Rent-A-Car location should be closed and the entire corporation should feel ashamed of themselves. For the rest of my life I will forever badmouth this company and do everything in my power from using its lack of services again. I will find every possible avenue to leave bad reviews and complain in. You have just made an enemy for life.