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Enterprise Rent-A-Car

Enterprise Rent-A-Car review: Car rental 1

J
Author of the review
9:08 am EDT
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On May 30, 2024, we reserved a Chevy Malibu or Similar (Midsize) automobile to be picked up on September 4, 2024 - three months in advance. The estimated cost for the rental was $1,048.37.

On September 4, 2024, we arrived at the Steubenville, Ohio, establishment to pick up the vehicle. We were told the only car available was a Mitsubishi Mirage (Economy). My husband is over six feet tall and had to drive with his head against the ceiling of the car.

We were leaving for a two-week vacation in the morning and had hotel reservations we didn’t want to compromise, so we reluctantly accepted the car. The employee said we could stop at any Enterprise location as we traveled to exchange the car if they had something more suitable. We asked him to check with other locations along our path to see if a car was available. He said he could not do that, and the computer system could not provide that information. We asked if he could at least provide location information for Enterprise establishments we would pass by or

Desired outcome: Compensation and changes to the company culture.

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Update by JonesParn
Oct 15, 2024 8:57 am EDT

I appreciate your feedback and agree with your resolution. All contact except the original conversation have been with Enterprise’s corporate customer service. Unfortunately, they have been unhelpful and unresponsive, as well. I will take your advice about using another provider and calling ahead for future trips.

Oct 18, 2024 2:47 pm EDT
Enterprise Rent-A-Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

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Hi George, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Chris R.
Update by JonesParn
Oct 18, 2024 6:31 pm EDT

Hi Chris,

I have reached out to Enterprise numerous times and am still waiting to receive a call back. However, I will call them again now to provide this information one more time.

Thanks,
George

Update by JonesParn
Oct 18, 2024 6:50 pm EDT

Chris, I contacted Enterprise again, but there is no one in authority who is available to speak with me. Again, I have been promised a call back from a regional supervisor next week. That is the same thing I was told last week!

George

Update by JonesParn
Oct 25, 2024 1:21 pm EDT

We've been trying to reach someone who can assist us for more than a month now. We've been promised that a supervisor would return our call soon, even within 24 hours, but Enterprise management remains silent. I've called again today and am waiting once more for that promised phone call.

Update by JonesParn
Oct 25, 2024 8:37 pm EDT

I did not receive the promised call again today. I have reached out to the BBB for assistance in resolving this dispute.

1 comments
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L
L
L. Littel
Oct 15, 2024 8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Since Enterprise didn’t provide the reserved vehicle class, demand a partial refund or rate adjustment, as you received a lower-tier car. Document everything and escalate directly to Enterprise’s corporate customer service. For future travels, book with alternative rental companies and confirm vehicle availability closer to pick-up to avoid similar issues.

J
Author of the review
J
JonesParn
Weirton, US
Oct 15, 2024 8:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of L. Littel

I appreciate your feedback and agree with your resolution. All contact except the original conversation have been with Enterprise’s corporate customer service. Unfortunately, they have been unhelpful and unresponsive, as well. I will take your advice about using another provider and calling ahead for future trips.

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  1. Enterprise Rent-A-Car Contacts

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    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category