Enterprise Rent-A-Car
Reviews and Complaints

I'm also being charged a $17 fee for missed Illinois tolls. I have an I-Pass because I normally pay 4 tolls a day to get to & from work, so that's 20 tolls in a week. Had a rental for a full week & apparently it didn't register 3 out of those 20 times. A couple years ago when I had a rental & missed a toll (didn't register), Enterprise just forwarded the charges from Illinois Tollway to me, I called up the Illinois Tollway, told them my I-Pass transponder ID, tolls get paid, end of story. But now, Enterprise claims it's paying on your behalf and for them to do this, costs them $17. Unless you monitor your I-Pass account religiously, you won't know if the transponder registers or not when going through the I-Pass lane. And when you're in a rental, monitoring your I-Pass account is probably not one of the concerns you have since you rejoice when that you even remembered to transfer it from your car to the rental. This is a HIDDEN FEE from Enterprise & just a practice for them to generate more revenue, especially since they already have your credit card. No one responds to their customer service number [protected], and is really just an answering machine that takes a message that no-one probably even listens to). That number instructs you to leave only a 30 second message which means they really don't care what you have to say. Dispute the charges with your Credit Card company and avoid Enterprise for one of these shady practices that you never asked for.

Recent business requirements have meant frequent trips in and out of the Newark Airport, and Enterprise had been the rental car firm of my choice.

When the vehicle in question was checked out, it was at night, and the Enterprise representative noted that the review, less than two minutes in length, was a "mere formality", and that any damage incurred would have to be larger than the size of a quarter to be relevant.

Upon returning the vehicle, another representative spent a good fifteen minutes fine combing the vehicle, and decided that there was now visible damage, multiple small dents the “might have been caused by hail” to the roof of the car. I had difficulty seeing the damage she referenced and disputed her observations. She replied that I would have to take that up with the “damage assessment” group.

There is no damage visible in the photographs sent by Enterprise in response to my complaint, and none would have been visible at the time the vehicle was checked out - particularly given that neither I nor the representative specifically stepped up to examine the roof in the dark with flashlight. While the vehicle was in my possession, it was not exposed to heavy weather. Either there is no damage, or it existed on the vehicle prior to my rental.

Repeated attempts to reach Enterprise by phone, and messages left on voice mail, to discuss this claim and how best to dispute the claim have been unsuccessful. Repeated requests for a copy of the original, signed contract - not a computer generated receipt - have also been unsuccessful.

The claim is fraud, the “customer service” is awful, and the corporate response is boilerplate. Enterprise, and its National and Alamo affiliates, will never see another nickle of my personal funds, or any business from my corporation or its employees.

Went online to the bjs car rental site and made a car reservation with enterprise for june 11-13, 2013. reservation (confirmation # s4n113) was with the enterprise location at 200 w beltline hwy, madison, wi. this was not an airport location and reservation was made a week in advance to pick up full size car at noon june 11, since that day I had an appointment in northern wi at 3 pm, so I was allowing for the drive time to get to my appointment. at this enterprise location, a female agent called me at 11 am (an hour before my pick-up time) and told me they did not have a car for me and that i'd have to wait until 3-5 pm before they would have a car available.in retrospect, i'm guessing that someone was standing at their counter and told them they'd pay a higher rate for my reserved car. it's all about the money and screw the person with the reservation. I should have just gone to their location to see how many cars they had on their lot and demanded that with a reservation, I was entitled to an upgrade if they didn't have the full size car I reserved, or they take me to another location that did. I was pressed for time since I needed to be on the road no later than 12:30, so called avis. I will never rent from enterprise again since they have such unscrupulous practices.

Time to vent. (Mad as an old setting hen) On vacation and 2 more times in a year for the last 6 or 7 years we rent cars from Enterprise Car Rental. Some years we get up to 4 rentals. We rented this car Friday for vacation. It was raining in Dothan that day and since I trusted this company I didnt look at the car like I have done. Today when we turned it in they said that there was 3 dents from hail damage on the roof top and no where else. We came through rain but not hail. Friday they had to put this car in computer before they signed it out to me. Makes me wonder that in the rain maybe they did not catch this from the last renter. Also notice the tag. It is a Mass. tag. I am so mad because I have to get my insurance to pay for the damage that I cant even see in these pictures. If I have to pay my deductible to fix nothing seen then I will never rent from them again. All other car rentals give us a discount working at SAMC. I just always have liked Enterprise...till now.:(

They sent me a fake toll voilation notice and charged my card. I called their customer care which didn't pick up and told me to leave a voice mail. Still waiting for a call back from them been 7-10days.. I feel cheated

Husbands car broke down on Feb.14, 2013 coming home from S.C. where he works to N.C. where we live. He had it towed to a transmission place that said it would be repaired the next day. It wasn't. He got a hotel room for two nights. They still had not repaired the car. He had Enterprise come pick him up so he could get a rental car and go back to where he works since the whole weekend was shot. After getting to enterprise and getting a copy of his license they wouldn't even rent a car to him because he had a N.C. license! They picked him up from a hotel! Did they think he lived there? All of this ended up being half the day and by the time they told him this is was closing time and all other places were closed too. So he ended up calling a friend to drive two hours to come pick him up! Since when does a car rental agency not rent to people from out of state that is crazy! People fly around the world and get rental cars and he was unable to get one to drive within S.C. to get back to work! I will NEVER recommend Enterprise to anyone EVER! my e-mail is [protected]@yahoo.com we live in Waynesville, nc

I had a stop over for 4 hours and I wanted to check my vacation home 4 miles from the airport. i am a member of Enterprise and thought they want my business so I did not check in advance. When I went to the window the cheapest car was starting at $90.00 for the day. I explained I need it for about 2hours and 16 miles of driving. They said $90.00 and that did not include taxes, fees or the gas. I rented cars for the weekend with unlimited miles for less. So I took my business somewhere else. I am no longer a Enterprise member.

I rented a vehicle online from Enterprise to be picked up upon arriving in Charleston. I arrived late into Charelston airport where the rental agency was located and proceeded to checkout in a 2012 Nissan Altima. The representative provided me with keys and said to walk out through the parking lot flashing the lights on the key fob to locate. Three days later I returned the vehicle and was greeted by the agent stating there is damage to the front right fender. While no damage was done or accident in which I was involved in, the Enterprise rep performed a background check on the vehicle and indicated no prior damage was reported therefore making me responsible. I was contacted by an adjustor (from Enterprise) suggesting that they would move forward with a claim to recover the costs for damages to the vehicle. I suggested that since the employee did not perform a walkthrough prior to renting the vehicle, the burden of proof would lie on Enterprise. Instead, the claims representative indicated that it not not Enterprise's policy to perform a walk through "when it is dark outside". What about when it is light outside? Is there a formal process and protocol that representatives must follow? I received no answer and was told that I would be hearing from Enterprise with the estimate of damages.

Does anyone have any information that I can use to support whether Enterprise bears any responsibility in this matter?

I recieved a rental car from insurance through Enterprise Rental Car. I picked up original vehicle on Friday and reaized that I would like something a little more gas efficient so I went to other enterprise location to "swap" for another vehicle that was better gas efficient than the one I had. The did not give me seperate paper work only made notes on the carbon copy they had previously given me. When I go to turn it in they inform me that there is "damage" to the vehicle. They bill me $500 dollars and are trying to get claim with my insurance. I did not have the carbon copy that they signed off on and they do not have a copy of the documentation either. The ball was dropped on this situation, but now I am liable for this matter and I am upset about this. They are acting like because I don't have the copy I am responsible for this incident.

I need this issue resolved and I need it resolved quickly. I am very disappointed at how this situation has been handled so far and am hoping for a speedy and expedited response to this situation.

I received a letter in the mail today telling me I missed a toll charge of $0.30 and there would be a fee of $17. A total of $17.30 would automatically be charged to my card on file. I've left a message at the number provided in the letter and of course received no reply. I do not think this is acceptable and I will be taking action with my credit card company for unauthorized charges to my card. I will NEVER use Enterprise again. The letter starts off with "We continue to look for ways to deliver the kind of service and products that bring customer like you back again." I'm no marketing specialist, but I think you're on the wrong track!

I recieved a letter from Enterprise stating I had a Toll Violation. The only thing I get from them is an Enterprise Receipt. Since I did not go anywhere near this toll location (Baltimore, Maryland) I can't believe they are just arbitrarly charging me this fee with no proof that my rental car was even there. IS ENTERPRISE SLAPPING JUST ANY CUSTOMER WITH THEIR TOLL CHARGES WITHOUT PROOF THAT THEY HAVE THE CORRECT RENTAL? Obviously there was no EZ-Pass device on my rental so for the state to charge Enterprise and Enterprise to come to me, I need to see a dated license plate picture on my rental from the Toll location. If Enterprise is going to charge me then they need proof that the car was the same one I was driving with a picture. Otherwise they are just passing on a toll violation to customers without concern for thier customer. You can't just send a reciept and think this is legal.

I cant understand why it takes enterprise rent a car a minute to hold or withdraw money from my account for car rental but it takes days and weeks to return my $150 deposit back to my account. Can somebody explain why to me?

After a rental in September out of Midway Airport, I received a letter from the Enterprise Rent-A-Car Violations office in Lombard alleging a toll violation and levying a $15 administration fee. You call the number, get 30 seconds to leave a message and maybe they will get back to you. This is exceedingly frustrating and a very poor way to treat a good customer. If i don't get satisfaction on this, I will cancel our 2 pending reservations (Thanksgiving and Christmas) and go elsewhere for future rentals.

The thing is, we had an Enterprise transponder on the dashboard when we went through the toll booth. I have the rental slip to prove this.
-Bo G.

This is on imbd 'barak obama' board. It reports the activities of the enterprise assistant manager at the union square office in san francisco, ca, rodney a. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

By benderthelovablerascal 6 hours ago (Fri oct 26 2012 02:27:09)
Updated fri oct 26 2012 02:29:45
_
Rodney a. Johnson, aka buckaroo bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
By mv8750 on sat oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
Garbage compactor, by getting your face cut to ribbons with a
Pocketknife, your head cracked open with a baseball bat, your stomach
Sliced open and your entrails spilled out, and your eyeballs ripped
Out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
Begging for help, and then someone stomps on the back of your head,
Leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay. Html

We know how rodney feels about ayn rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know rodney plays bass thanks to his single "the patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H nqpcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker... His wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, ma_san+francisco_california_124031

The only thing i've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

This is on IMBD 'BARAK OBAMA' board. It reports the activities of the Enterprise Assistant Manager at the Union Square office in San Francisco, CA, Rodney A. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

by BenderTheLovableRascal 6 hours ago (Fri Oct 26 2012 02:27:09)
UPDATED Fri Oct 26 2012 02:29:45
________________________________________
Rodney A. Johnson, AKA Buckaroo Bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
by mv8750 on Sat Oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
garbage compactor, by getting your face cut to ribbons with a
pocketknife, your head cracked open with a baseball bat, your stomach
sliced open and your entrails spilled out, and your eyeballs ripped
out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
begging for help, and then someone stomps on the back of your head,
leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked Benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay.html

We know how Rodney feels about Ayn Rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know Rodney plays bass thanks to his single "The Patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H NqPcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker...his wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, MA_San+Francisco_California_124031

The only thing I've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and Rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

Greetings,

I have read Your Compliants but listen to this. While we are Fighting with our Insurance Company to take care of Business after a Theft. We used up all of 45 days of Rental that The Insurance Company Paid. And now have paid over a Thousand Dollars out of Pocket. Anyway, We got the same Letter for a Illinois Toll from Enterprise. . And they threaten to charge my husband's card for the $15.00. but you see, We Never was in Ilinois. And I want to see a Picture that proves how we could be in Michigan and Illinois at the Same Time. I Pray that Everyone gets Full resitution! Pastor D.