Enterprise Rent-A-Car
Reviews and Complaints

I was sent to Enterprise rent-a-car by Future Ford of Clovis Ca. because they damage my car and they sent up the rental at no charge due to there error of damage to my car. So I went down to the car rental to get the rental on March 22, 2007 they told me that they needed my credit Card for only a preauthorize of 50.00 for gas purposes only by Enterprise rent-a-car only because the dealership will not pay for gas or tax. The only reason why I pick up the rental is because I'm disable and I needed a car for my doctor appointments and the dealership owed me this. The Ford Dealership contracts with this rental Company which was on the dated of March 22, 2007 and the Dealership ship is billed for the whole rental not customers and on contract it stated that as well and the Manager who approved this was Chris Klien of Future Ford of Clovis Ca. My credit card was on file for this contract by their request to make sure that the customer’s car came back with a full gas tank which it did and was that was verified by Assistant Manager by the name Angelo Young and his assistant Nathan of Enterprise rental Car in Fresno, Ca. Mr. young checked gas, mileage and closed my account paid in full. All I paid for was the tax which was 17.86 which was cash because I didn't want my card used at all. Then Mr. Young stated that everything cleared and they would never charge my credit card. Since check out date I have never conducted any business or authorized any charges. So on May 23, 2007 they charged my credit card without authorization or being notified of this charge which overdrawn my account over a 150.00 because this account only had very little money because I just opened it for little transactions only and I didn't use it but a few times so these charges damaged my account and so I had to closed it and all those over charges for the few charges I had done and all the overcharges fall on me behind this unauthorized charge which was not my bill to be charged for at all is killing and now I'm fighting them and hope to get a class action lawsuit against them for uncharged that in fine print stay if they want to they can charge what ever they feel fits to any of there charges made up or not and don't have to inform you any charges. Please let stop them and have some rights too and change the contract from being one sided but give us rights as consumers.

I rented a car from enterprise on 5/26/07 and was returning it on 5/28/07. I was quoted a price which was reflected on my contract. When I went to return the car on 5/28/07 in the morning, they were closed. I was surprised to see the ink written sign was taped to the door. I put the keys in the drop box and left the car.
On Tues. May 29 I was told by the manager that I will be charged for an extra day because they were closed on Mon. I was never advised that they would be closed on the day I was returning the car and an extra charge would apply. The charge was not as big a deal as the misleading agenda. I will be forced to pay the extra on my credit card but I will never deal with Enterprise again. They are losing my business for approx. $20.00.

Subject: damage to car rental

Here is my account of events:

5:15 pm:
Lorena called me on my cell to let me know that she just got on the i-56 and that there was traffic so she would be late in picking me up.

6:00 pm:
I did a cursory walk around the car with lorena telling me that everything was alright. The car was parked in the compact space of “enterprise” allocated spot at “doubletree”. Car was not in a very illuminated spot. I assumed that there was no damage to the car and drove it directly home where I garage-parked it all night.

8:00 am:
Drove 165 miles to meet with pat brice (cell [protected]) for exactly 45 minutes. On way I stopped only once at 76 union gas station (i-15 and hwy 138) to fill up the gas tank. And drove off to my meeting.

10:55 am:
Arrived at the remote site where pat was working. And parked the car with passenger side adjacent to curb. Mine was the only car parked there on the road…very remote site.

11:40 am:
Drove back 165 miles non-stop to my office at 7920 miramar rd. I parked the car in one of the extra-wide parking spots immediately facing my office (I could actually see it from my window). I stayed in the office for about 80 minutes.

4:10 pm:
Drove back to double tree and parked the car in the tight spot next to the doubletree club van on my passenger side.

5:15 pm:
Dan pointed out the damage. And drove me home.

5:40 pm:
I drove in my personal vehicle back to double tree and found no damage to club van. The rental car was parked by dan directly underneath a working light pole. I went around the car and did not notice the damage even with the knowledge this time that it was there! Extremely ease to miss under the circumstances.

6:00 pm:
I drove on to my office to the same spot where I had parked the car for 80 minutes and looked with my son (each of us equipped with a flash-light) for a loose broken 2”x3” plastic piece (off the hub-cap) that ought to have been lying there had the car been during that time. We found no trace of it anywhere within 40 feet of the location. We even had the hi-beam of our vehicle shining directly on that area.

I could not possibly have hit someone else’s car while driving or else I would have definitely felt it and we would have exchanged information. With over 25 years of driving experience I could not have possibly bashed the car negotiating a curve that would have had to have a blunt hard object protruding off it!

This could not have happened in my garage.

The only 2 plausible locations where I parked 45 minutes in palmdale and 80 minutes next to my office and since the facts above suggest that did not happen, then the only remaining conclusion in my mind is that the car was actually already damaged when I picked it up and simply did not notice it.

Enterprise rent-a-car, honolulu, hi charged $125 for new tire and $40 for gas.

My car was total during an accident so the insurance company arranged a rental car at enterprise. I went to the nearest enterprise and rented a 2005 dodge neon. The car obviously has a alignment problem since it always tilts to the right but I didn't have problem with that since I only drives about 10 miles a day. Couple days later I had a flat tire traveling to work, so I replaced the tire with the spare and returned the vehicle to them immediately, in a hurry I forgot to refill the gas. I told them that I would pay for the tire and gasoline. Couple days later they charged $40 for gasoline and $125 for a new tire onto my charge card and another $73.50 on pending for a reason they don't know. What kind of neon needs a $40 gasoline, and a $125 tire.

I recently rented a vehicle from Enterprise in Cincinnati Ohio. I was informed we were the second drivers of the car which was new.

The Man renting us the car took a quick walk around the car and there was no visible damage.
I drove the car back to where we were staying and we settled in. The following morning while driving the car, I noticed a crack developing at the bottom of the windshield. There were extreme temperatures at the time and the crack seemed to grow before my eyes. At no time did anything hit the windshield (stone, rock) so I was a little weirded out by the whole thing and called the rental office right away. The woman working there said it sounded like something hit the windshield. I explained it had not while I was driving. I took the car by the office and she looked at the crack and located a tiny pin-head sized nick near the base of the windshield where the crack started. This mark would never have been noticed during a pre-rental inspection.

She stated the manager would be in touch before the end of the day. He did not contact us, so we called back and the office was closed. The next day was a Saturday and we still received no call. When we called them, they had closed. Our turn in date was Sunday so we dropped the keys in the drop box and left 2 additional urgent messages on the office voicemail stating we needed a call back immediately regarding the issue. We received no calls back. By the time we dropped off the car, the crack had reached across the entire windshield. On Tuesday, we received a call from the claims department "regarding the damage done to the vehicle". When I returned the representative's call, He was not there and did not return my call. On the following Wednesday, I checked my bank account and saw they had charged us $500. I was told when I called the branch that we needed to speak to the claims representative (pass the buck). The rep has yet to return our calls. Enterprise admits there is no way to determine the damage was done while we had the car and their employee also said that if there was a minor nick to the glass, it would only take the severe temperatures outside and the heater on the inside of the car to create conditions for this to happen in. Yet, they still, without giving us the courtesy of even a returned call, charged us $500. Bottom line - Beware.

My fiance had recently rented a car(s) from Enterprise after his car had been totalled in a car wreck. Over the course of a week he was given three cars, the first two being sold within days of being in his possession.

He was put through the inconvenience of having to return these cars asap, at their demand. However that is not the issue at hand. When Enterprise received notification that his insurance company would no longer be covering the charges for his rental they became very demanding and rude stating that they needed their car back that day. My fiance spoke with someone in their office and told them that he would make his payment at the end of the week as he needed to still keep the car for a few more days. On one particular evening I was coming home and could not even pull into my driveway because a truck was blocking it. After flashing my lights they finally moved to allow me to enter MY property only to follow me into my driveway. A gentleman by the name of Patrick had asked me several questions, then becoming rude with me when I would not give him all the personal information that needed, however I had to remind him that I was not the person renting the car and he needed to speak to him. I was very upset that someone had actually come out to my home to discuss this when it should've been taken care of during business hours anyway. To add insult to injury they ended up coming back to my home even later in the night still asking about the rental. My fiance was so upset that he just drove it back in the middle of the night, at their demand of course. I have rented cars from companies that don't have the big name as Enterprise, but I can say their service surpasses them in every way. I should not be harassed at my own home in regards to something that doesn't even concern me! If harassment is part of their policy in conducting business then I will make sure to never do business with them. He spoke with his insurance company and they are going to file a claim against Enterprise.

My son needed a car for a while. His car was being repaired from a previous claim from our nationwide insurance company in 8/2006. The company that was supposed to fix the sunroof did not do it correctly. It has to go back and have it redone in November 2006. Nationwide insurance authorized the car rental, however when we went to pick up the rental, the manager failed to contact nationwide for their authorization number and money was taken out of my sons checking account. I need to talk to a representative from enterprise to get the refund that is due my son.

I called Enterprise when the repair work was completed and asked if I could get a ride to the collision shop or I could wait an hour for my husband to come home and take me. I was told in no uncertain terms it is policy for you to return the car to the shop and Enterprise picks it up there. The car was undamaged. Four days later Enterprise picks up the car and leaves a voice mail at a secondary work number informing me of a dent. I contacted them the following day when I received the voice mail. I was spoken to rudely by the rep who had previously been extremely solicitous. I was told it's out of his hands.

He gave me the adjuster's name and said he didn't know her extension and hung up. He had to give the # to me for a previous situation. How could he not have it? Although I followed Enterprise's instructions, I am considered responsible for alleged damages during the days it takes for Enterprise to pick up the car. The body shop owner told us these delays were typical, despite his complaints of lost parking spaces. When I finally was contacted by someone from Enterprise, my 72 hours were up and I had no right to see the car. I cannot repair the "softball-sized" dent on my own. Enterprise will repair it and charge me.

I had a problem when I rented a car from the Enterprise in Farmington. I finally called the corporate office and spoke to a young lady named Amanda. She was very nice and pleasant. I started to get a little angry but she calmed me down and explained to me the situation. It was like she was trained to do so. I felt very comfortable listening to her talk. If every person that works for Enterprise is nice like her, they have a good thing going. When we got off the phone I felt so good about myself. Someone should tell that girl that she is doing a great job.

Richard H.

Below you will see a string of emails sent to the enterprise rent a car's customer service.

Email number 1

Customer (xxxxxxxxxxxxxxx) 12/15/2006 02:30 pm
I am a customer of the enterprise location on drake road in farmington hills michigan.

In my opinion I received extremely poor service. I rented a car due to a car accident. I arrive at your location and rented a vehicle. I had the insurance claim number, location of where the car was being repaired, drivers license, and my insurance. about one week into my rental I started to recieve calls about not having the proper information in my file. I politely called back jeff, the manager and gave him the information again. then a few days later he called me back requesting the very same information that I gave him the first time he called. then a few more days went by and he called me again, this time to told him to email me the questions, again they were the same questions that I answered now two times. for the third time I responded with the information. then on december 13th, 2006 I arrived home from work to another message for me to call jeff because he needed the claim number, and the location of the collision shop. this time I called him back to tell him that I already gave him the information and that I would not furnish it for a fourth time. then just yesterday I received a call from someone else at the office his name was mike who requested the information for a fifth time. this is getting to the point that you are harassing me. I think that jeff, mike and the girl that rented me the vehicle to begin with needs to either take better notes and get things done right the first time not five times later or they need to find another line of work. I have never in my life ever seen such incompentence.

I would appreciate a call from your corporate headquarters so that I can elaborate further.
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Their response:
Thank you for bringing your concern to our attention.

Complete customer satisfaction is our number one priority at enterprise and we assure you that we are working to resolve your situation. your message and information has been sent to kenneth kamba our regional vice president, and someone will be contacting you shortly. if you would like to contact us directly, call [protected]. also, you can find additional information by logging on to www.enterprise.com, and going to the about us section. there you can click on contact us, or the press room/faq’s for more information that might be helpful.

Thank you, and we look forward to working with you to resolve your concern.
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The problem I had was that I never received a call from that individual and they listed a number on the email that does not even exist. they really don't want to deal with problems they only want to push them aside and hope they go away. here is my response to the email they sent me:
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I received this email from monica who said that kenneth kamba was going to be contacting me shortly. I have not yet received a call from him and it is now wednesday afternoon the 20th of december. not only have I not received a call from him but the number that you listed on the email "[protected]" is not even a working number. apparently enterprise rent a car resolves issues by making the executives not even reachable. this is only an extension of your poor service. I would appreciate a call from your corporate headquarters before the end of the week.