CB Vehicle Rental and Leasing Enterprise Rent-A-Car Rental service

Enterprise Rent-A-Car review: Rental service 1

Taryn Stewart of US

Aug 01, 2024 2:35 pm EDT

Verified customer

Review updated: Nov 19, 2024

Replied

Featured review

I called and put in complaint. Area manager was supposed to call me back but has not 3 days later. I attempted to rent a vehicle in Redlands, CA. I expected the area manager to call me back. My situation was discrimination and bad customer service. It seems to me like management is hiding from people complaint about their service. On Friday 7/26/2024, at the Redlands, CA branch. I experienced racial issues with the branch manager "Gracie". I made sure there were cameras. I asked her to special her name for me she refused. I dumbed myself down and told her I was illiterate and that was why I needed her to spell it for me. Her response was well that too bad and I am sorry. This manager displayed many character flaws to be a manager. I waited for almost two hours for them to tell me they did not have the car I had on reservation. I needed a car not an SUV. I had a person that was 6'8" tall to fit into the car that was why I was asking for a larger size car. I explained that after standing in line for about 20 minutes. Then 1.5 hours later they did the opposite. But the attitude by the manager was misplaced, disrespectful, & racial motived..

Confidential Information Hidden: This section contains confidential information visible to verified Enterprise Rent-A-Car representatives only. If you are affiliated with Enterprise Rent-A-Car, please claim your business to access these details.

Enterprise Rent-A-Car response

Aug 09, 2024 7:53 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review

View all Enterprise Rent-A-Car contacts

Hi Taryn, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa S

I called your corporate office and left two complaints for the Area Manager to call me back. However, the person still has not called me back. This complaint is about your Redlands, CA office. This format allows you not to address a complaint properly. I do not want to "chat" through a computer. Look up the complaints for the Redlands office. That branch manager should have been fired. I asked you to pull the footage from the camera. So, you could see what I was talking about. I had to go to another city to rent a car waiting another 1.5 to 2 hours. Then told if I returned the vehicle to my local office, I would have to pay $250. If you truly wanted more information, you would have checked your complaints at this office. The last time I talked to the agent handling the complaint they told me the 1st one was still in the system and that they would escalate the issue. So, I reject your attempt in this format. The information is already in your possession. The mistreatment I received from your manager at the Redlands office was unacceptable.

The confirmation number is [protected]. I did not rent the vehicle from your Redlands office, I walked out. I had to go to your Fontana office about 20 to 25 miles away to receive an appropriate vehicle.

Still no response as of 9/09/2024. I will assume they do not want to handle racism issues.

the corporate office will never get back with you. they just don't care

1 comments

Add a comment

Deborah Chitester

5 comments

Deborah Chitester of US

Nov 19, 2024 1:13 pm EST

Enterprise bunch of crooks. i will be suing on viable causes of action they are against disabled as well.
Please be in touch debjillsept6@aol.com wont stop til they surrender --beware American public BAD news from making up prices to everything else...

Enterprise Rent-A-Car - deposit refund 66

Resolved

Replied

Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call 111

Resolved

Replied

Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time 2

Resolved

Enterprise Rent-A-Car - Billing for damage that is not responsibility 26

Resolved

Replied

Enterprise Rent-A-Car - false damage claim 38

Resolved

Replied

Enterprise Rent-A-Car - damage claim

Resolved

Enterprise Rent-A-Car - odor in car 2

Resolved

Enterprise Rent-A-Car - Car rental service

Resolved

Replied

Enterprise Rent-A-Car - fraudulent damage claim 2

Resolved

Replied

Enterprise Rent-A-Car - rental/discrimination

Resolved

Replied

View all Enterprise Rent-A-Car reviews and complaints

Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number

For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number

Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number

Enterprise Exotic Rentals

+1 (800) 325-8838
+1 (800) 325-8838

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number

Maintenance Program Information

855-266-9289
855-266-9289

Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number

Enterprise Car Rental Reservations

+1 (877) 416-0000
+1 (877) 416-0000

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number

en Español

855-266-9565
855-266-9565

Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number

Customer Service

800-307-6666
800-307-6666

Click up if you have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number

Roadside Assistance

866-507-6222
866-507-6222

Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number

Enterprise Plus® Member Services

866-225-4284
866-225-4284

Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number

Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number

Enterprise Business Rentals

1-866-4-LUX-CAR
1-866-4-LUX-CAR

Click up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number

Enterprise Exotic Rentals

+1 (888) 227-7253
+1 (888) 227-7253

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number

Enterprise Car Sales

+1 (888) 736-8287
+1 (888) 736-8287

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number

Enterprise Truck Rental

+1 (877) 233-5338
+1 (877) 233-5338

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number

Enterprise Fleet Management

+1 (888) 480-3722
+1 (888) 480-3722

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number

Direct Dealer Program

More phone numbers

Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024