Enterprise Rent-A-Car
Reviews and Complaints

My daughter was authorized to rent by her insurance company while her car was being fixed after being hit. Upon returning the car, she was told everything was fine. Two days later she was faxed an invoice from Enterprise stating her insurance company denied their payment. We contacted the insurance company, they assured us they NEVER denied the claim nor were they ever contacted in regards to any payment. Enterprise were adamant they received a denial BUT REFUSED to give my daughter or the insurance company any proof of the denial. The insurance company sent them a check to cover the claim Meanwhile my daughter is out over $500 and is at their mercy until Enterprise gets the check and decides to credit her account. Who regulates these people? Luckily the insurance company flet so bad, they stopped payment on the Enterprise check and overnighted a check to my daughter for the unauthorized withdrawl. State Farm went above and beyond, meanwhile Enterprise lost a huge account!

1/14/09 made reservation for car/ confirmation #RF30GO
1/21/09 pickup car from New Bern at 5:02p. m., left car in lot while we went out to eat. Returned around 7p. m. to take car home. Noticed smell but thought it may have been the cleaning supplies to detail car.
1/22/09 Stopped by Enterprise before leaving for Florida to request an upgrade with cruise control, they stated they had no cars and there wouldn’t be any back before afternoon, no need to speak about smell.
After about an hour I decided to drive with the windows down and the heater on to air the car out. There was no change and by midmorning I had a headache and having bouts of nausea, at lunch I took a BC powder and ate a light lunch of soup and crackers. Talked to my husband and told him the smell was still strong and we decided to call when I arrived in Florida. I did not want to stop along the way because I was afraid of getting lost. I continued on until around 3 p. m. when I decided to stop for the night. I was feeling bad and my clothing smelled just like the car. I decided to go to Wal-mart and buy something to wear and something to eat. I then took a shower, ate some crackers, took another BC, and went to bed.
1/23/09 I woke feeling bad, took another BC with orange juice and got back on the road. I arrived at my daughter’s home in Milton, Florida around 3 p. m., I was sick so I visited a few minutes and went to bed.
1/24 &1/25 I was in bed most of the weekend, I continued with having headaches, sore throat, and having chest congestion which was making it hard to breath.
1/26/09 Left Milton for Fort Walton to stay with my mother, she noticed my face was red like I was wearing rouge. Called Enterprise and asked their hours and told them about the odor.
1/27/09 I was at Enterprise when the doors opened, they called New Bern office and ask what they should do about it, New Bern said to clean the inside and see if that would help. They shampooed the carpets more than once, and told me to let the car air out and if there was still a problem to bring it back. They were very helpful.
1/28/09 I let the car air out all Tuesday but the odor was still present on Wednesday. I returned to Enterprise, they again called and spoke to New Bern, and was told to allow me to have a loaner car. I was given the phone number for a Charles Stevenson [protected]) who was over the New Bern office. I called and he was more concerned with me bringing the car back to NC than what I was going thru.
Thursday and Friday I visited with family and stayed in the bed. I was feeling the same and was concerned about my health.
1/30/09 I left and went back to Milton at which time I called Poison Control and spoke to them. By this time we had decided that the smell was Kerosene. I gave them all the symptoms I was having and they referred me to the ER. I went to Santa Rosa Medical Center ER, I had chest xray, blood work, ekg, and blood gasses drawn. The doctor who examined me stated that I had Bronchitis and Sinusitis, which could have been caused by exposure to chemicals. He ordered a shot to help me breath and gave me five Rx. He also gave me a discharge note which reads “DO NOT DRIVE THIS VEHICLE IF FUMES ARE PRESENT IT IS MEDICALLY NOT RECOMMENDED DUE TO THE SYMPTOMS PT. PRESENTS WITH.”
1/31/09 Filled the Rx and rested most of day.
2/1/09 Granddaughter’s 1
birthday party. Decided to return home early and see own MD.
2/2/09 Back to Fort Walton. Stopped at Enterprise and they brought the car around, the odor was still present. The agent said that she could not put me back in that car, and she called the agent in New Bern. I called Mr. Stevenson again, and told him I would not be driving back the car, he reflected in his voice that he was not happy, but there was nothing he could do for me.
I left the following morning and returned home on Wednesday, 2/4. On 2/5/09 my husband and I returned the car to New Bern, my husband had been in contact with Mr. Stevenson and we knew they were not going to charge us for the full amount of rental, but we felt that the service and way I was treated by New Bern that we shouldn’t be required to pay anything. We spoke to the manager of the office and he made me feel like I was the one who did the damage and he could charge me $1 a mile to pick up the car. I know that there is now way to prove that they knew about the problem, but I know they knew and just wanted the car to be rented.
I have returned to my MD and he stated that he could not determine how long it would take for the kerosene to get out of my system and I know thru research there could be long term problems down the road.
I have been in contact with Becka Chambers [protected]) and Ausie Santos. Both were very pleasant, but in the end Mr. Santos ended by making this my fault and not finding who placed the kerosene in the car and more importantly who knew about the smell before the car was rented.
I am 59 years old, I was alone on the road, and they expected me to get stranded in a town where I knew no one to take care of a problem that I did not create.
There are no words to express my feelings of betrayal from Enterprise and fear of what may come later from this incident concerning my health.
I am asking for help to clear this up and find out what really happened.
Mary Miller

I have e-mailed Mr. Taylor, Ms. Nicholson, and Ms. Martini. They have not gotten back to me as of this date. I am now in search of the list of Board members.

Rented a car from the Old City location of Enterprise Car Rental last week. The college aged man (all the employees at this location are college age) (all their friends seem to congregate there when not in classes). Did not walk around the car with me; but did advise me that I take the daily insurance and made a face when I refused. Didn't even tell me to initial to refuse (I just have rented enough cars I know to do this).

When I returned the car, they told me a rock hit my windshield and their were charging my account for the deductible. I looked there was no damage on the outside a small crack up under the tinting on the inside. Wouldn't have noticed if I tried... I disputed and they assured me $200 would be taken out and if it turned out to be previous damage then it would be credited. Well, they took out $250. I was livid and called the divisional office. Explained that he had turned in $200 to the local office and charged me for $250. Sounds like a police matter! Never even got a return call from the Divisional office... I am still so MAD!

If they do this to 10 business customers a month and get away with 8; they have made $400.00. Enterprise's handling of the windshield is one thing, but the local office stealing $50.00 and no one following up is even more wrong. I will rent from Budget and pay $1000.00 deposit before I will go back to this company. I am not finished yet!

Received a rental car from the West Islip Enterprise on Monday, Feb.8, 2009, after waiting 45 minutes. Quickly looked over car and man from rental place drove the car to my home and I drove him back. Parked car on my driveway and when I came out a little later I noticed there was a dent (8-9 inches) on passengers lower door which I missed this morning.

So I immediately drove the car back to show the man in the rental place and have him make a note of the dent I had missed on the car this morning. All of this only put 4 miles on the car.

When I went to return the car On Tuesday morning, the man came out of the rental place and checked the gas and went back in and drove me home. A few hours later I get a call from my insurance company to say that Enterprise called them and told them I was in a car accident with their car.

I was shocked!

When I called Enterprise to asked what was going on, I found out they had besides calling my insurance, had also send the car to an auto body shop, and they said I was responsible for it.

This all happened within a few hours, they are definitely pulling some kind of a Scam and I don't know what to do. They also said they didn't know what the damage on the car was it could even be totaled out.

Oh my goodness, what are they doing any help would be greatly appreciated.

Everyone beware of Enterprise Rental company in West Islip, something illegal is definitely going on there.

In late dec. After totalling our car and renting a car from enterprise, we were advised of the great cars and prices at enterprise car sales. After checking on line, we decided to go take a look. We test drove a beautiful ford explorer sport. Ran great, looked great, we loved it! It was a 2006, 52, 000 miles, and got $500.00 off blue book price. Came with warranty, covering just about everything you could imagine. Was great till about 4 weeks, when it started missing out, and engine light came on. We called them and was told even though there was a? 100 point inspection and everything passed, our problem was probably not covered. If we have to pay for the repairs, it could be $500.00, for coils, spark plugs, and /or wires. We haven't even driven 1000 miles. If it's some kind of "brain" who knows how much that will be. I called them today, and our salesman
Never did come to the phone.
I have never written a complaint before, but we paid a lot of money for this car, and I didn't expect to be crapped on! I figured the least I could do is pass it on. Thanks manager mike halford and lucius!

Enterprise charged 9 days for a 1 day rental, then posted another false charge a few months later - stay away from them!

We rented a car at the white plains, ny branch and returned it the same day. Got their computer print out receipt before we left. What was a $56. Charge came posted at over $500 on our credit card. Chris, the manager of the local branch where we rented the car promised immediate refund and a return call. He never did. Their corporate office sent our credit card company false documentation for a 9-day rental with a signature on it. We called that person who didn't return our call. Then we received a $75 charge months later on our statement.

A new manager at the local branch apologized and issued a refund for the initial overcharge and promised to investigate the $75 erroneous charge. Reached the guy at the corporate office who explained that the car was not logged in properly for the right duration of rental time. Their system still shows a 9 day rental to date. When questioned where they kept our original one day rental record, he said it's stored in a disc. The $75 might be a ticket citation for the car after we returned it.

Very disturbing business practice!

Tuesday, december 30, 2008

Enterprise rent-a-car
Mr. Rich driesbach
General manager
3100 nw 27th ave.
Miami, florida 33142

Dear mr. Rich driesbach,

God is good.

This letter is a request for a refund of $89.80 as a result of my bank account being charged $38.00 for four overdrafts as a result of enterprise rent-a-car not only overcharging by 50% for the weekend rental, but also charging a deposit of $250.00 instead of the original $100.00. *

The rental contract number was h8200v in which you should have received a forward copy by email today.in this contract or stipulation, you will see the detailed information in which the ministry agreed to and made financial arrangements based upon this contract. There were multiple things, at the last minute, in which you changed according to the report to our office representative or me. You caused stress when you announced that the rental car could not be taken to “alabama, ” in which the contract or reservation clearly shows that alabama is a location in which you service. You also refused to accept the one free weekend day coupon stating that it was a holiday; however, the coupon stated that it “may” apply including blackouts, but it didn’t say that you had to not apply this coupon.

Also, there was an upgrade in which this upgrade was not a part of our original contract information and cost this ministry additional money. Even though minimum costs were involved, every little bit of monetary savings counts because this ministry survives off of donations.

On or about august 06, 2008 an enterprise rental car official sent me a “credit card authorization form, ” as a result of a request from myself to a ms. Tennille. The address was 3100 nw 27th ave., miami, florida 33142. Beforehand a reservation was made for the exact dates of december 26, 2008 to december 29, 2008 for an economy car at the weekend discount rate.
An email was sent to confirm the date of the car rental.
A copy of the “credit card authorization form, ” was sent to the miami, florida office with a date of october 21, 2008 as the official contract date of authorization. During the time of october 21, 2008, the deposit fee was $100.00 and no indication was made that $250.00 would be required to rent the vehicle at this time.
It was understood that the deposit would be a mere $100.00 and the rental fee would be approximately $47.00. With these figures, the ministry had a total of $347.59 in the checking account to cover: 1). $100.00 deposit 2). $50.00 car rental 3). $150.00 gas for an approximately 706.1 mile trip (Roundtrip). The ministry estimated that approximately only $150.00 would be withdrawn by the enterprise rent-a-car company to cover both the deposit and the rental for 3 days. Contrarily, on december 29, 2008 a whopping $360.17 was withdrawn from the ministry checking account from your company enterprise rent-a-car. As a result of enterprise’s overdraft of the account, the account was not only placed into the red or a deficient, but also the ministry was charged 4 overdraft fees at a cost of $38.00 each for a grand total of $152.00. You were kind enough to refund $60.20 for your errors; however, there is a total of $89.80 which needs to be settled by enterprise rent-a-car. There were also an additional 3 overdraft fees coming; however, based upon my earlier arrival to the bank and taking money out of the ministry saving's account and depositing money into the checking, these 3 additional charges for overdraft were not credited to my account. When I arrived this morning to the bank, the money from enterprise rental car still was not applied to my account promptly and for whatever reason.
I am requesting that you place the settlement amount of $89.80 into the checking account of the ministry as soon as you receive this letter.
At this point in time, if you can clear this matter today, it will not be an issue and I will not have to contact corporate in order to attempt to get the deficit money and to clear the debt against the ministry.
I have already heard your argument on the issue, but I am not convinced that this debt was incurred by the ministry nor the individuals who the ministry allowed to rent the car. The issue is between the ministry and enterprise rent-a-car.
Please do not contact (Names withheld) pertaining to this matter again.
If the matter is not cleared up with this simple letter, I will contact corporate. If the matter is not cleared with corporate, I will make it my business to find the biggest search engines on the internet and share this horrible experience with the general public without any embellishments…just the truth of how my experience with enterprise was less than excellent. I will also look into small court options[...].
Thank you for your attention to this matter.
In jesus’ name,
Glynis bethel

We visited Seattle from October 8 through October 12. We rented a car from Enterprise Rent-A-Car. They said the total charges would be $211.75. We left very early on the 12th. The Enterprise office at Sea-Tac wasn't open and there was a sign instructing us to turn in the car a Comfort Inn. At this hotel, there was only a basket for turning in the keys. We put the keys in the basket and took the shuttle to go to the airport.

Enterprise is now claiming we turned in the car on October 16 and have charged us $379.82 on October 23. This is not true. We turned in the car on October 12 at 4:30 a. m.

Enterprise is simply lying and have overcharged us. Don't use this company.

I picked up a car on 11/23/2008 from 614 Cobb Parkway South in Marietta, GA, which was a Maxima that we requested. So, now during the walk through of the car everything on the outside appeared to be in good condition. While sitting in the car I tried letting down the driver's window and it got stuck a quarter of the way. Went back to tell Sarah about the window problems so I wouldn't be held accountable for it and she told me she could put me into an Altima. I stated to her I didn't want an Altima I had asked for a Maxima. So, Sarah's customer service was great, because she said that she would try to get another Maxima for us before Tuesday upon departure of our Thanksgiving Holiday to Texas. Once leaving Sarah, I had some errands to run and got on the express way and now the car is shaking, vibrating when brake is applied, and car is pulling to the left below 60mph and above 60mph it is going to the right on top of the vibration that could possible give me a headache on an thirteen hour trip. So now, I went to the airport to try to save the company some time in rectifying the problem instead of getting upset and once again giving the company another chance to make me a satisfied customer without all the extra run around and rudeness. Of course I received rude customer service by a guy named Matthew Baker who stated, "There is nothing physically wrong with the car so he could only offer me a pick-up truck or a PT Cruiser in place of the Nissan Maxima," which I am paying a premium rate for. So Mr. Baker listened to my previous issues that I have had with Enterprise and I asked him could he please switch out the Maxima for another Maxima. Well Mr. Baker didn't hold his composure very well at all like I was annoying him and told me, "I am sorry that you didn't like my suggestion and there is no way he could switch out the car." It was two in the parking lot and there were several being returned at the time I arrived. This is SO UNFAIR and I understand that life isn't fair but I have remain calm and kept my composure with everyone including road side service and rental agents.

I went to Enterprise at the Bradley Park Drive one, after the Enterprise on Manchester expressway recommended me this one because my car was being fixed near there. One of the gentlmen asked me how long will I need to rent the car for. I told him till monday. He said I will have to pay the difference. First my payment was $13.61. Then I did an upgrade then paid another $22.42. I get a phone call this morning on October 21, 2008, telling me to get intouch with my insurance agent. Because they were only going to pay for 4 days. He stated that they would have to either bill my insurance company or my self, because he has to close the bill out. I called my agent, left her a message to call me. while I was waiting on her return phone call. I check my on line banking and notice that Mr. Seth Welch already charge my account $94. 53 which caused my account to go under. I did not give him any permission to do this, I called and tried to talk to him, he was rude. He said that he talked to the agent and that the agent said that they were only going to pay for 3 or 4 days, he then charge my account. right after he said this morning that he would have to charge my agent or my, but he would rather try to charge the agents first. Then if they would not pay he would then bill me. He did not bill me, he immediately charge my account. I still have not spoken with my agent yet. I never had any negative dealings on the Enterprise on Manchester expressway. I've should have stuck with them.

I believe I got hit with the standard dent scam from these people. I rented a car for one day to go to a race where the car was parked in a field. I turned down their insurance, and the car they rented me was a ratty Mitsubishi Lancer with a hole completely through the floorboard carpeting, down to the metal floorboard.

I made the mistake of dropping the car off 1 hr before the branch opened - dents to the hood and the roof were noted by staff at their Hamden office. I thought this was highly unlikely, if anything was there this had to be pre-existing - but I was willing to entertain the possibility, and at least if they showed me the damage, then I figured they had me and I probably couldn't argue with them. I got the notice of a claim 2 days after I returned the car.

Happily for Enterprise the car was always rented as soon as I got their claim letter. Then the car turned out to be at the body shop. Their claims person was pathologically unable to return a phone call or a letter. She also appeared not to be able to respond to the Amex insurance people who tried to contact her about my supplemental primary insurance. She did manage to mail me a letter where she seemed surprised I hadn't paid, despite her apparent refusal to contact the insurance company. She finally sent documents which showed the car went to the body shop weeks after the incident, weeks after they told me the repairs happened. They never produced pictures or documentation other than a body shop bill.

I can not overstate what a bush league operation this is. Their shadiness and reluctance to provide any documentation of actual physical damage is quite damning in my eyes. Their inability to respond in a professional manner or acknowledge my complaint at all is quite demonstrative of their dedication to customer service. That Amex insurance was the best $20 I spent for a rental day as it saved me over $1000.

I will not do business with Enterprise again, and I will continue my Amex insurance plan. I will also start taking pictures when I pick up and drop off the car, and mark off defects on every surface of the car possible before I leave. If this is the way they want to play, I'm game. Stay away from these people if you can.

I have rented several cars from this company and now they say that I cannot rent from them again. The reason is because they did not get their deductable on time. Well you know what this has happened several times, but they would get it straghten out and rented to me 6 times after that. I would get cars which I would have to clean before I could drive them. I even saved them a trip from picking up the car when I took it back to them. My gas for carrying it back and they still had nerve to tell me I owed two dollars in gas for it. They also avertise unlimited mileage well forget that to because they discrimanate to people on who gets unlimited mileage and who don"t. Everytime they get in anew agent to work for them he or she thinks they make the rules. Well what is enterprise car rental company coming to. This company needs to get their act together and quit letting these idiots running it for them. There will be several insurance companies which will be made aware of this so they can use some other car rental company. Have a good day and sleep good at night. Because these people names will be turned over to the attorney office

Thank you
Ruth stewart

I recently rented a car with Enterprise, and I was very displeased with the service. I called to make a reservation and I was misqouted! I was very upset when I called Enterprise the morning before I went to the office to pick up the car, and I was going to be charged an additional fifty dollars. I called the reservation number I spoke with the supervisor who told me that there was nothiing he could do and that they would have to review the recording! And he says it was going to be a "needle in a hay stack". I was very upset with his sarcasm. I planned a last minute trip to see an ill family member. So I decided to get the car despite the price. So when I got to my destination the vehicle was infested with roaches! I had to return the car to the local airport in hopes to switch vehicles. It was an inconvience to take time to switch vehicles because of an insect problem!

Be very wary of enterprise rental car! Very wary!

I needed a car while mine as in the shop. I rented the vehicle on a friday and returned it on a monday. When I went to pick up the car the manager took the vehicle to the back and "washed" it. She brought it back out to me and then proceeded arong the car with me pinting out that there ws a scratch on the mirror. "okay, I see it." the car was still soaking wet I couldn't see much and for the most part it still had dirt on it. Would have been difficult to see anything. But she breezed around the car in 5 seconds with me following her.

Upon returning the vehicle another gentlemen, I use the word loosely, checked the vehicle in. All of a sudden, he is opening the trunk and crawling on the ground checking every inch of the car. He went so far a to start brushing off the car with his arm checking for damage.

After his more then thorough inspection he proceeds to inform me I damaged the car. It appeared as if the car had been brushed up against in a parking lot. Not even a dent, just a scratch mark on the front bumper near the light. Impossible! I drove the car to my business where I have my own parking spot away from all other vehicles, so no one could have brushed it there. Then the car proceeded to be parked at my home in a one car driveway for the rest of the weekend until I drove it 5 miles back to them monday.in order for this car to have been hit in my driveway someone would have had to drive thru 3 backyards and my pool to brush against, not dent it, and drive back out the same way with out me noticing and my pool staying in tact. Totally rediculous.
After much arguing I left. I just recieved a bill from enterprise for $354 for the damage. What!?!?! First of all for something I didn't and couldn't have done, and second of all you have to be kidding me $354 to fix some paint on a 6 inch scratch.

This is a huge scam and I have spoken to others who have had this location try to do the same to them. Checkout is a breeze and the car is always brought out wet for you to look at it, check in they go over it with a fine tooth comb. They are doing this to make extra money, I am sure the car won't be fixed as the damage that was already on the mirror when I received the car had been there, they knew about it, I am sure someone was charged for it, and it as still there unfixed. Hmmm, whose pocket is the money going into?

Be careful when renting from enterprise and chckthe vehicle thoroughly, bring a towel to wipe it down, and make sure you crawl around the car looking for everything! Because they won't, but they will when you bring the car back!

I rented a car from Enterprise Rent a Car, located at Brent Brown Toyota in Provo, UT. What a scammer (not to mention *) the manager of this location is! He charged me for 3 days beyond the day I returned the car! I went in to the store as well as phoned several times in an attempt to clear up the mistake. He called me a liar, told me that I was stupid, & refused to help me. He even went off on me in front of another customer! His name is Nelson Fotu & he is a dishonest, disrespectful, rude, & ignorant person! (not to mention ugly)! I will absolutely NEVER, EVER rent a car from Enterprise... all thanks to Nelson Fu* You!

I recently rented a car for more than one week because my vehicle broke down on I-35 and the dealer called enterprise for me. A lady came to pick me up from dealership and offered me a tiny stinky car without asking anything from me. When I argued I want to rent a bigger car she said that's the one dealer has reserved for me (plain non-sense and a # - I dont have any coverage through that dealer). I asked to upgrade the class and that I was going to pay for it but she refused and said they dont have any other cars in stock (I could see atleast 5 cars in the lot).

Worst thing is she did not mention how much it was going to cost and had put $17.99 per day as a basic coverage. When I said I have insurance and I dont need it she said I still need it and that if I want to cancel it I can cancel by calling anytime or by calling I can upgrade the vehicle too.

It ended up being $600+ for 10 days rental for a car which was not worth $10/day. I kept calling to upgrade and to remove basic coverage but they kept asking that I need to be physically present in order to do that and they knew it will never happen since I was a resident of San Antonio (who drives 100 miles to go and get an upgraded car and to remove the coverage?)

Unethical and bad business practices. These guys are not transparent.