Enterprise Rent-A-Car reviews and complaints 1
View all 933 complaintsEnterprise Rent-A-Car - staff ethics
Things you need to know:
If you ask for the "cheapest" rate on a rental, they will give you what they have available, not what is "cheapest". They likely won't tell you they have "no compact" cars, they'll just put you in something and charge you the higher rate. Other reputable car rental companies do not do this.
Customers who make a reservation online are treated differently from walk-in customers. Walk-ins are charged more $ than Internet pricing, and the manager said to me, in a room full of people, "We treat our Internet customers differently because they go online and make a reservation instead of just walking in. That's why they get a better rate."
The rate you see on the Internet is NOT the rate you get when you show up.
Be sure they ask you if you want to make your transaction "debit or credit". They won't ask, they'll just do it - one is putting an extra $100 hold; the other is taking it out of your account. They then give you the $100 cash back that they took from your account - if you were a good boy or girl and behaved while in their car.
Don't try to smoke or eat etc.in their cars, and definitely don't take your service dog or pet anywhere in their car. If they find evidence you've done so, it's $100 more!
If you have insurance, don't use theirs, and don't let the sales people put the guilt trip on you about not having their insurance. They're self insured anyway, which makes a difference if anything happens to the car while in your possession.
If you have a concern, don't expect empathy or concern from them. Their sales people are always right - at least at THIS location. They'll keep saying they're sorry but will add a little sarcasm and hang up laughing.
I don't think I've ever had such an awful experience with such young, unethical kids working the counter at this location.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear Customer Focused,
We have had the same awful treatment in California - so it must be a company wide epidemic. The manager is worse than the employees. They knowingly will rent unsafe vehicles to you and then make snide and uncaring remarks when the vehicle breaks down! Watch out for yourself because they do use very young, uncaring, and unethical kids who all act like they own the place. I have never rented from worse. Its been a nightmare.