CB Vehicle Rental and Leasing Enterprise Rent-A-Car RA# 583TCT / CITATION F188257142

Enterprise Rent-A-Car review: RA# 583TCT / CITATION F188257142 1

Gregory Nowlin of US

Dec 09, 2024 6:42 pm EST

Verified customer

Review updated: Dec 11, 2024

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I received an email (11-12-24) from your company stating owed for a traffic ticket. I called your company (citation department) on 11-13-24 and I was told that I owed $100 for an open ticket. I did not realize that ticket was paid in full in September. I also informed the representative (11-13-24), I would pay the ticket in full. I sent a money order ($100) on the 11-15-24. On the 11-16-24, I contacted your company to inquire why they would bill me on 11-15-24, especially after I paid (money order) on the 11-15-24. This problem was caused by misinformation from your company (advising me the ticket was open and telling me to pay for it). The money order was paid to the city of Washington,D.C. The ticket was sent to the owner of the car (Enterprise). The refund goes back to the owner of the vehicle. I do not have the option to upload information. This information should reflect in your notes from my numerous phone calls. Yes, I do have a copy of the money order.

Claimed loss: $100.00

Desired outcome: REIMBURSEMENT FOR MY MONEY ORDER.

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Enterprise Rent-A-Car response

Dec 17, 2024 1:13 pm EST

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Gregory, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Chris R.

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This complaint has been resolved automatically due to user's inactivity.

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J. Green

7 comments

J. Green

Dec 11, 2024 10:01 am EST

Verified customer

It is rather frustrating to come across how Enterprise Rent-A-Car messed up in this situation. Given that the payment is confirmed and has been processed, do tell Enterprise to return your $100 any time soon. Also, show them a copy of the money transfer order and all details of communication in support of your claim.

If they refuse or prolong the issue then take it to their corporate office along with the error that they committed. If needed, complain to your state’s consumer protection agency or a small claims court to get your money back. Letting their fault cost you is not recommended.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838
+1 (800) 325-8838

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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
+1 (877) 416-0000

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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
866-225-4284

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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR
1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253
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Enterprise Car Sales

+1 (888) 736-8287
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Enterprise Truck Rental

+1 (877) 233-5338
+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Feb 18, 2025
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