CB Vehicle Rental and Leasing Enterprise Rent-A-Car Geico accident rental and toll charges incurred

Enterprise Rent-A-Car review: Geico accident rental and toll charges incurred

wtcconcierge of Norfolk, US

Jul 10, 2024 9:04 am EDT

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On 7/8/24 at 7:21 I received and email from Enterprise concerning the toll charges that I incurred while renting a vehicle. Geico RSVP a rental through our claim # [protected].

- The rental had a transponder in stalled.

- We were informed we needed to switch out the transponder with our own.

- We incurred toll charges that were based on having no transponder.

- We only rented the vehicle because we were in an accident.

- The local Enterprise branch rep admitted to NOT informing us of the need to change our transponders.

- These charges should be dealt with between Geico insurance and your company just as all other charges were dealt with through our claim.

-Enterprise invoice #: EHI62449400

Desired outcome: These charges taken care of by Enterprise through Geico insurance. Toll charges reduced down from non-transponder fees to EZPass transponder fees.

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Enterprise Rent-A-Car response

Jul 15, 2024 1:54 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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We would like to look into this further but need some more information. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. –Chris R.

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This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284
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Customers with Disabilities

+1 (866) 458-9227
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+1 (800) 325-8838
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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR
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+1 (888) 736-8287
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Enterprise Truck Rental

+1 (877) 233-5338
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+1 (888) 480-3722
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Dec 18, 2024
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