Edible Arrangements

Order W1003929192-1
I am deeply disappointed in the service with this order and store. I waited all day Saturday and Sunday for the Mother's Day gift. I then spent most of my day calling the Avondale location which rang and no one answered for hours. I then had to drive to the store at about 3:30pm because no one would answer the phone at the Avondale Edible Arrangements Store to walk in to a dimly lit store that had no one in the front - to be told that the system was broken and they received hundreds of orders that they simply could not fill, but if I would like to wait until the end of the week I could possibly receive my $90.00 arrangement. This is unacceptable on any level - this was a Mother's Day Gift and they offered no discounts or anything for their mistake and my inconvenience. While I looked forward to the order.. I don't look forward to this type of treatment.

I placed an online order on 4/17/21 to be delivered on 4/19/21. I received a text message to contact the store. I contacted the store the representative was rude because the order was incomplete. But when asked the time frame for the delivery it couldn't be given. No additional information was given. At 7:00pm the order has not been delivered and the store is now closed. There's no way to know if the order is going to be delivered today and if it will be still fresh.

I thought i'd send a dear friend a mothers day gift and decided edible arrangements sounded good. i tried some chocolate covered bannanas and was impressed. however the branch i purchased my order from was friendly and told me they could have some delivered to an address in arizona. so i got a call l8ter that day informed that avandale dysert store did not deliver the arrangement and that i should call the other store to talk to them about they're mistake. i'll admit it was the cheapest thing i could find but i wasn't expecting them to be so expensive in the first place, to be charged a $12 delivery fee on 6 chocolate covered bannas that was $15 dollar box was ludacris, the fee for delivery fee was plenty of money almost more then the box. i could get sees candy to deliver a nice box of chocolates well over a dozen for less then $25. neway i called her with the intention of buying a slightly bigger arrangment for a reasonable price, but the manager was very arrogant defensive and condecendingly went into how I ordered something they do not deliver (well duh)and i have to arrange something else with the other store. she didn't have to tell me that with that snoby tone so i hung up on her seeing as how i could deal with the genessee rather then her poor customer service skills. she then had the oddacity to call me back and say i was just calling to find out if you meant to hang up on me cause i was just telling you what you and thier store did nothing wrong in so many patronizing words or less. so i hung up again to avoid calling this woman derogatory names as she was beggining to harrass me now clearly instigating a fight. She then called back again and left a message informing me that she is going to block any arrangements as best as she can from the company and her store will never deliver to that address i provided ever. HOW OBSURED! what if someone else wants to send them a gift besides me! this woman is clearly vindictive rude and worthy of the name calling that came to mind. the Genesse store in san diego will get back to me tomorrow about refund or getting another store to deliver to my dear friends at another address instead. that manager thinks she so smart trying to "block" gifts sent to that address however she isn't the god she thinks she is my friend does does work at another address. this is a conflicting issue with me as i have half a mind to boycott this company completely if it weren't for the great service i recieved at the genesse location in sd cal. i know it's just some locations, however it can be frustrating enough to forget the whole thing.