Menu
For Business Write a review File a complaint
CB Retail Stores Dollar Tree 1260 Gail Gardner Way #139, Prescott, AZ, 86305, US
Dollar Tree company logo
Dollar Tree
reviews & complaints
Dollar Tree company logo

Dollar Tree

1260 Gail Gardner Way #139, Prescott, AZ, 86305, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 9:00 pm
Sun
9:00 am - 9:00 pm
ComplaintsBoard
B
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree - An exchange

On May 6, we had a beautiful weeeing at goldwater Lake in Prescott, AZ.

We spent a huge amount of money on decoration, plates, glasses, etc, etc.

More that one person was involved in purchasing. Among items purchased were $ Ceremony Signs with arrows. We could not use them as not one pointed the correct way. I ended up with the four signs. I took them to the Dollar Tree on Gail Gardner in Prescott. Whomever you trained as a day manager lacked every rule on dealing with a customer. He was aa very youngboy/man who was extrememly rude telling me he could not exchang the signs for four other items in the store. It was quite embarassing in front of other customers. For him to have thought that I would have taken those bulky signs without paying for them is absurd. I did not ask for money. I had many receipts for other items. He didn't even say he'd look through the receipts to see if they were on one receipt. He was not dealing with a shoplifter, but a well educated person. With as hard as it is to hire, you must have rushed him through a crash course, leaving PR behind.

As for him sayin NO EXCHANGES WITHOUT A RECEIPT, is wrong. I have been behind people exchanging without receipts. WalMart, Dillards. J.C. Penneys will take your driver's licenss and give a store credit at times. Please spend more time training those you put in charge of your stores! This person has not been at this store as long as I have shopped there. No longer will I be a customer, will stop in at the Prescott Valley store when I am in that area.

Desired outcome: I have no need for the ceremony signs after the wedding. I'd like to get four items in place of the signs.

Read full review of Dollar Tree
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.