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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 110 South Victory Boulevard, Burbank, CA, 91502, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

110 South Victory Boulevard, Burbank, CA, 91502, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (818) 845-0202
Category
Vehicle Rental and Leasing
Working hours
Mon
7:30 am - 6:00 pm
Tue
7:30 am - 6:00 pm
Wed
7:30 am - 6:00 pm
Thu
7:30 am - 6:00 pm
Fri
7:30 am - 6:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

View all 933 complaints
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J
4:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - false promise and misrepresentation.

I reserved a car online and received conformation [protected]. I took Uber to pick up
car and was told they were all sold out and I can wait in lobby for 4 to 6 hours to see
if any cars are returned. When I made the online reservation instead of sending a
conformation number should have sent a all sold out at this time. Simple..
I wasted 90 minutes and 2 Uber trips plus can to cancel important afternoon
appointments .. Unprofessional on all levels.. Unacceptable to lie and misrepresent
the truth that a car is available plus the disrespect of my time..
Also notified the Better Business Bureau of deceptive business practices. I could have rented from another company had I been told the truth that no cars are available. They prevented me from going somewhere else with their false reservation. Enterprise was deceitful purposely to keep me from going elsewhere
leaving me with a ruined day, lost income and cancelling important appointments..

July 16 11:45 am arrived for a 12 pm reservation..

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Aug 13, 2019 4:06 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review
View all Enterprise Rent-A-Car contacts
jwsjks, we'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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