Jack In The Box reviews and complaints 1
View all 896 complaintsJack In The Box - is customer king??? not here says a biker
On the 13th November 2011, being a cold night at 10.30PM and hungry I skipped a number of busy fast foods for Jack in the Box on Harbor Blvd and Baker St. It was completely deserted with no customers or drive through vehicles about. I was riding my bike.I am a foreigner just recently arrived to California. It has a sign that says open late. I tried to enter the fast food but it was closed. A female supervisor and her male colleague were inside and after knocking on the door I was told that the main door was closed but the drive through was open. I figured that since I was on a bike I may just go through the process as a car. So I went through the motions and got to the microphone -speaker. I greeted the staff and made an order repeatedly but there was no acknowledgement. After 2 minutes I went by the window on the side where they serve the customers. The female supervisor was aware I was within the precincts but chose to ignore me. So I asked if I may get some food. She shouted back from across the room that they are not allowed to serve bikers. There was no courteousness or understanding/patience to hear me out. If she were patient she would have noted I was a foreigner from my accent and confusion. Just for a mention her male colleague seemed composed and willing to explain or serve. All in all, I read the small notice posted on the window bottom and was left bewildered. How would I have known? Down the road In N OUT happily served me their tastiest double burgers.From hindsight, the lady's arrogance and don't care attitude left a bad taste in my mouth and I will never visit another Jack in the Box. Whatever happened to basics - customer is King?
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Why the hell were you riding your bike out late at 10:30pm at night for?...who the hell besides crack head bob is going to be riding their bike at 10:30pm at night going to a Jack in the Box? And another thing...in case you didn't notice this is AMERICA...JACK! learn to play by the rules like everyone else and pay attention to business signs and notices otherwise people are going to ridicule you for your screw ups not to mention you're going to be left out in the cold.