Enterprise Rent-A-Car

Submitted 12/12/2015 Published 12/12/2015 Company Response 12/15/2015 Your Response 12/17/2015 Public published review 12/12/15 My husband rented a vehicle from the airport location for the week of Thanksgiving after Thanksgiving we decided to rent for another week, the mgr called on wed and said she to have another deposit we told her that our credit card was maxed and if we could bring in cash, we were not close to the airport and went in to a enterprise closes to us at the time the rep didn't know how to access the airports system to take our payment. I called corporate and told them the situation and I was given a ref# from Corporate which with this can access the system at any airport enterprise, so, we went back to enterprise and the rep did not know how to enter the ref# and asked us to return in the morning so that his manager could help us, so, we returned the following morning and the manager did not know how to do it either, . No mind you my husband is a Platnuim member and has rented over 275 days this Year alone from enterprise so we have spent a lot of money with them and from the airport to, . Now this is were it gets to OMG I don't believe this! My father calls me to let us know that a FedEx overnight letter from enterprise has just arrived, we go and get it and enclosed is a letter stating that they are reporting the Chevy Cruz stolen and on the letter it states because of no attempt to pay or call has lead to the conclusion that the vehicle was stolen also stated DO NOT DRIVE VEHICLE so by this time we are furious because we have talked to them, gone in to give money and even called corporate so it was in the file and it was noted, we have had a incident at this location with the same management and she is prejudice and does not like my husband, . Never have we not paid our bill even when we were charged more then our reservation stated and this isn't the first time we have extended our reservation we have cars for weeks and we have always gone in and paid to extend, we have been customers since 2007 and rent for long durations and our record is outstanding. So, anyway we returned the car on Saturday the day that was to be turned in, we settle the bill with CASH and explain to the mgr at the time what has gone on and he can't believe it he says that the ref# we had should have taken care of all this but the other location mgr didn't know how to access that on the computer, That following Monday a man saying he was an investigator for fleet location recovery or something or other, and tells my husband that he needs to bring the car in and Grand Theft Auto charges will be filed against him my husband tells him that the car has been back since saturday and everything is paid and clear, he said no it don't show that and started getting rude with him, . That was not the end of it this so called investigator calls my sister in laws husband at work, we don't even associate with him and would have preferred anybody called but him, so we get a call from the sister wanting to know whats wrong my husband assures her that everything is ok, the next day investigator calls my husband and starts harassing him, later that day he gets a call from his ex wife telling him that her sister was called at work telling her that my husband stole a vehicle, the following morning ex calls saying that the sister was called in the middle of the night and harassed again. We have called corporate on all these separate incidents and was told that the airport mgr would call us to clear it up, my husband called the airport him self to tell them call the investigator and tell him stop calling the car is back, but the girl at the airport said it was corporate that was to blame...I have noticed that one of the prerequisite needed to work at enterprise is you have to lie and not even good but be underhanded, sneaky, arrogant and a bold face liar because if your in anyway honest you will be devoured.. Today is Friday the 11th and still waiting for a call from area manager I won't hold my breath (don't want to die from the lack of oxygen) but what I have done is contacted our area NAACP and filed a claim against enterprise and individual location and as a whole, something needs to done now, my husband is an injured firefighter on a limited very limited income and is kind and courteous and to be treated like this is unacceptable and somebody will make this correct. Also, we have rented a new dodge Durango, Camaro, challenger, charge, maxima, if we were gonna take a car why would it be a Chevy Cruz? Duh right. **Note to You ***DON'T RENT FROM ENTERPRISE**** THEY ARE LIARS AND COVER EACH OTHERS BS EVEN IF THEY ARE IN THE WRONG**** INCLUDING THE SO CALLED CORPORATE*** company response 12/15/15 Thank you for bringing this to our attention, Doreen. As customer service is of the utmost importance, we would like to look further into this for you. Please send us an email to [protected]@enterprise.com. Include your contact information, the exact rental location, and the reservation/rental agreement numbers. Also, when emailing, please include reference # [protected] in the subject line. Thank you and we look forward to hearing from you.-Keisha your response 12/17/15 In reference to #[protected] reservation # [protected] ref#[protected], location is Ontario Ca International Airport. Contact info is Daniel Davis [protected]. Thank you for looking into this we are at our wits end with this incident, New Years eve is my wifes birthday and jan 6 is mine and we were going to rent a car for this period to celebrate but now due to we are on the watch list and we have always chosen Enterprise over any other rental co, you have the easiest, fastest and top of the line vehicles to choose from and we are extremely sadden over this. The asst mgr Ron he is new to the airport but was the greatest in asst us, he got us in the car because to begin with we were $2, 00 short and we were refused but Ron helped us out and when we returned the vehicle he also assisted us and made a bad situation tolerable. Please respond promptly we would really like to be able to celebrate with a vehicle...If more information is needed please feel free to call us. Thank You Mr and Mrs Daniel Davis waiting on company response called corporate 12/30/2015 because still nobody has called us to resolve this problem and corporate said we owed for the car and that's why my husband is on the no rent list. well I have a receipt from the airport manager when we took the car back on dec 5 and it shows paid $315.80 and $0 balance vehicle paid in full... Still waiting for regional mgr to call since Dec 5, "corporate said its because the holidays and they have other things to tend to.. I am furious I want results Now.