Enterprise Rent-A-Car

I rented a car from enterprise and while going over the inspection of the vehicle the agent asked if i wanted the full coverage insurance or just the waiver to cover the car. When I told her that I wanted just the waiver she had me initial declining the suplamental liability and accepting the damage waiver and bodily ijury insurance. She then pointed out that if I had any trouble on the road I was to call a 1-800 number for road side assistance. When I returned the car and went over the charges, I noticed that i was being charged an additonal $3.99 a day for road side assistance. The agent coveniently writes "partial" and "RAP" as their code to tell the agent upon return that you have just been suckered for an addional charge you didn't even request. When I returned to the place to question the math discrepancy, the manager stated that I was charged for the road side assistance. I pointed out that not only was it not offered, I never agreed to this coverage since I already have AAA for that. He says "we'll its included in the coverage you purchased" and I stated that if it was included why am I being charged an additional fee? After getting extremely upset he reversed the charge. Unfortunately, how many people have gotten screwed over. I am thinking that this is an illegal practice and will continue to pursue all avenues until this bad practice stops. I am aware that the agents get part of their income from commissions when you take the insurances, but they shouldn't deceive the customer.