Bob's Discount Furniture

1-18-21 I talked to Melanie about my Mattress that it had a sag, she told me I had to take my own pictures and sent me a link to do so. I did this, this was due to covid, I did not get feed back so I called again, the next person I talked to send now they are sending a tech out! He came out on 1-27-21 This mattress was 3.5-4inches deep and the foundation was 3-5 inches longer than mattress. The lady told me everything is all set and I have a month to replace. Then Glenis the sales person called me and told me she would help me find a new Mattress, and I said box spring too, she said there was no credit for box spring! I called customer service and spoke to Camel, she told me not a problem and said I had a $299 credit for foundation! I went in to the store 1-30-21 and told me again there was no credit so I went home and called again! Now there is No record of any credit for foundation! I have talked to Fatima who hung up on me, that is the second person who hung up on me, I talked to Carla, Spencer, Won, Alex Katlynn. No one could help me I had to repeat my self and spend hours on hold, as I told them this is the third time I had to replace faultily mattress and foundation and do not understand why I can not get a new foundation? Or why I wasn't told that from day one!

Bob's Furniture delivered a recliner with a factory defect. They refuse to make an even exchange. I complained to the BBB. They agreed to send me a new recliner. On the BBB, I had to agree to this arrangement before getting the delivery. Bob's ultimately reneged. They sent some stupid technician to look at my chair. I told him to not bother. I had already seen him. He was useless.

If you want to get Bob's attention. Make a complaint with the BBB. Bob's may renege like they did with me, but you will still get their attention.

Unlike other big-box stores like Amazon, Walmart, and Target, Bob's Discount Furniture does NOT offer refunds or exchanges. Make no mistake, Bob's is a billion-dollar business. They are NOT some poor little mom and pop business. They are a BIG business that doesn't stand behind their products. They offer some B.S. Goof Proof warranty that is worthless and that they don't stand behinds.

Bob's is ONE big RIPOFF.