Enterprise Rent-A-Car reviews and complaints 1
View all 933 complaintsEnterprise Rent-A-Car - Complaint
Reservation for 8:00 AM on April 5, 2021. Got to the store, and have to wait outside for the Enterprise Employee to come outside. Took notice of my drive license and ask me to wait at the coffee shop right across, because the car wasn't ready, that it will take 20 to 30 minutes. I wait for an hour. When the car was ready the officer ask me for the license, and the credit card, and handle to her the debit car and the license. (In your website reservations states very clear that debit cards are accepted), then she started to ask for utility bills statements and others, if this is a requirement, you should very clearly state so during the registration process in your website. To make the story short, I spend 20.00+ dollars for lift transportation, and no rental. Fortunately, I own my company, and did have to explain my superior why I was late for work.
I wish you the best success in your business but don't expect me to try to rent a car from your company
Sincerely
Carlo Tonazzi
The complaint has been investigated and resolved to the customer's satisfaction.
Latest Enterprise Rent-A-Car Reviews
RA# 583TCT / CITATION F188257142 DNR List reconsideration Car rental USAA Insurance authorized a rental yet your shop at 5811 W Sahara REFUSES Rental serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!