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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 201 W Oakland Park Blvd, Fort Lauderdale, FL, 33311, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

201 W Oakland Park Blvd, Fort Lauderdale, FL, 33311, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (954) 390-0222
Category
Vehicle Rental and Leasing
Working hours
Mon
7:30 am - 6:00 pm
Tue
7:30 am - 6:00 pm
Wed
7:30 am - 6:00 pm
Thu
7:30 am - 6:00 pm
Fri
7:30 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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T
12:17 pm EDT
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Deposit of $300 not refunded since december of 2021

I returned a rental on 12/31/21 per my rental agreement, however the branch was closed until 1/3/22. The branch charged from 12/31/21-1/3/22 in error on their part. As a result, my deposit was not returned. I have spoke with staff, management and corporate and have gotten the runaround... to date, I have not received my deposit/refund. Attorney next

Desired outcome: Refund of $300 deposit

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Enterprise Rent-A-Car - Deposit of $300 not refunded since december of 2021
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Update by T. Thompson
Mar 30, 2022 4:21 pm EDT

I am a platinum member of Enterprise. I rented a vehicle on 12/29/2021 and returned the vehicle on 12/31/2021, per the rental agreement. After one week, I contacted the branch to inquire about my refund because I never received a receipt nor refund. I was told that I was not due a refund because I returned the vehicle on 1/3/2022. 4 months no ref.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Apr 04, 2022 3:41 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
T. Thompson, we're are happy to take a look at your billing with you. To do so, please email Care@Enterprise.com with your contact email address, telephone number, exact rental office, reservation or rental agreement numbers, and the full details so that we can address this promptly. Thank you! – Carol H.
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