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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 4997 US Hwy 98 N #1, Lakeland, FL, 33809, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

4997 US Hwy 98 N #1, Lakeland, FL, 33809, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (863) 815-7642
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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1:25 pm EDT
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Enterprise Rent-A-Car - Reservations and customer service

I am tying to rent a car in Lakeland Fl for 1 day to go to the Airport.
I am being told they no longer have other location drop off. My husband and I have been renting from Enterprise for over 15 years. He rents a truck for 6 mos at a time when working out of town at approx. $3000 a month.
Why is this now a policy? I was trying to reserve a car for May 13th so its not like I was waiting till the last minute. I guess customer loyalty is not a priority with Enterprise .

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Apr 28, 2021 1:50 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Donna Deuell, thank you for sharing. I assure it's never our intention to inconvenience a valued customer. To better control inventory, some locations prefer to specialize in round trip rentals. If you'd like to speak with us further about your experience in Lakeland, please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.
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