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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 1991 SE Federal Hwy, Stuart, FL, 34994, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

1991 SE Federal Hwy, Stuart, FL, 34994, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (772) 287-7260
Category
Vehicle Rental and Leasing
Working hours
Mon
7:30 am - 6:00 pm
Tue
7:30 am - 6:00 pm
Wed
7:30 am - 6:00 pm
Thu
7:30 am - 6:00 pm
Fri
7:30 am - 6:00 pm
Sat
9:00 am - 4:00 pm
Sun
9:00 am - 4:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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T
10:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - false damage claim

I am being accused falsely of damaging a rental car from this business. On 10/17/2019, I turned in the keys to my rental car, after I had walked all around it checking for damages and found none. While I was checking out the keys were given to an employee to drive around to the back of the building. When I exited the building a couple minutes later the employee was still clicking the alarm button on the key to try to find the car. The parking lot only had maybe 10 cars in it at the time. But I still had to point out the car do he would stop setting the alarm off. A couple hours later I got a call from Enterprise asking about damages to the car! I am now having to try to fight this ridiculous claim, probably from an intoxicated employee on the job.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Oct 30, 2019 3:48 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Trudyf, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the claims, reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.
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