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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 1102 Thornton Rd B, Lithia Springs, GA, 30122, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

1102 Thornton Rd B, Lithia Springs, GA, 30122, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (678) 945-1921
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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10:05 pm EDT
Resolved
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Enterprise Rent-A-Car - Car rental

I had a very unfortunate and stressful experience with an associate at 1102 Thornton Rd, Lithia springs in Georgia. My ref. number is 3YGCHL. He was unprofessional and insensitive to my needs as a customer. He told me I would have to wait one hour to get a car cleaned and the customer behind me would wait for 10 minutes. When I quarry the two time differences, he told me he would not rent me a car and would call the car dealership who dropped me off to come get me. I do think this entire incident, could have been avoided if he had a better social skill and cared about his customers. I work for loves travel stops as a general manager and we do lots of business with enterprise, and am also enterprise plus member. I would appreciate the opportunity to be able to speak to someone in customer service directly. This experience was so awful I may definitely choose another rental car service next time

Desired outcome: Take necessary action at this location. They leave a bad impression on the rest

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car representative's response
Jul 28, 2021 1:24 pm EDT
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Vincent Arthur, thank you for sharing this concern with us and we certainly understand your sentiments. I do apologize that our service did not meet your expectations. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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