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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 2200 Commerce Dr, Loganville, GA, 30052, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

2200 Commerce Dr, Loganville, GA, 30052, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (770) 982-3499
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 12:00 pm

Enterprise Rent-A-Car reviews and complaints 1

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K
6:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Rental of a enterprise rental car vehicle

My wife was in a car accident, and We are with State Farm. State farm advised they would set up a rental with Enterprise but that we could go get the car now. She went and picked up a car, at the weekly rate. No one told us that there was a lower contracted rate honored by Enterprise. Enterprise rep was advised of accident. Coverage supplies us with the Burdon of 20% of the rental fee up to $500. Wife rented the car for a week, to the sum of 390.01, which was at their regular rate. State farm advised the rate should be only $25.00 / day due to a contracted rate. My wife returned the car, after hours, and they closed out the rental without her consent, so we did not get the adjustment of the $25.00 rate, which we are owed. Enterprise rep said he can't do anything and said he was sorry, and thats it. This is, theft by taking. Enterprise owes us a substantial amount of money back.

Claimed loss: 55.00 / day vs 25.00/ day

Desired outcome: I would appreciate a response and refund of the difference of the reduced rental cost.

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
Nov 30, 2023 10:47 am EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Kevin, we would like to look into this further but need some more information. Please have the main renter email review@ehi.com with their contact information, reservation or rental agreement number and all the details of this experience. Thanks. –Chris R.
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