Lowe's

When we originally purchased a refrigerator from the Lowe's in Thomasville, Ga., we were told it could be delivered before noon on Sunday. On Saturday evening around 7pm we received a phone call and the delivery was scheduled between 2pm and 6pm.
When they arrived, I talked to both delivery drivers and explained that the most important thing was not to scratch our new wood floors. I indicated this to both employees several times. I explained that if it is scratched it would have to be sanded and oiled to repair it. I got some cardboard to put on the floor to help protect it. After they installed the refrigerator, I showed them a large scratch on the floor. They both just looked at me and went back to what they were doing. They never mentioned it, apologized or anything.
One of the guys had his pants so you could see the entire rear of his underwear. You would be arrested if you went into a public place only wearing underwear. When the pants are so that you can see the entire back of their underwear what is the difference? This guy definitely didn't look like the delivery guys on TV.
After installing the refrigerator, you could see that it had been damaged. They asked me what I wanted to do. I told him the only option I knew of was to take it back. They never said a single word, they just removed the refrigerator, loaded it on the truck and left. They didn't attempt to help clean up the mess that was left.
I called the store to speak with someone in the appliance department. After 15 minutes the customer service lady said she didn't have any idea what I could do because everyone is busy, so I needed to call back later. I asked to speak to the manager. She said they are on vacation, so I asked to speak with the assistant manager. In the past a customer service person was someone that helped support the customers needs. They have a title of customer service, but I have not yet ever talked with one that even asks like they care about helping the customer.
I explain this to the assistant manager and that I did not have a refrigerator and the first thing she said was, "what can I help you with". So, I explained it to her again and ask her if she could please get the middle of this and help me because I knew it wasn't going to be easy to get this resolved. She had the attitude that she didn't care anymore than the drivers or customer service lady. I then told her that because we didn't have a refrigerator, we had to throw out the food. We were waiting for the delivery because we had to leave to travel out of state and at this point, I didn't have any other choice but to throw away the food. She immediately said that wasn't there problem, that I should have done something different. It wasn't as much about what she said but how defensive she got about it. She didn't know if it was $5 or $100 and didn't care. She said it was my fault that I should have called, and they would've sent us a loaner. Everyone knows that you don't just call Lowes and get someone on the phone and resolve a problem that quick. I could have called them and (4) hours later received a loaner while the food sits on the counter. I asked her if this was an option then why didn't your delivery guys mention it. I told her that we were already (4) hours late leaving and I didn't know it was an option but why is it my place as the customer to know these options and ideas rather than Lowes train there delivery crew, maybe they could have called somebody rather than just leave. She was very unpleasant to deal with and I could tell right at the beginning that she didn't give a damn. I didn't mention the damage to my floors because I knew what response I would have got.
Now it's been over two days and I have not received a phone call from Lowe's regarding this issue when she said they would call me the following day to reschedule to have the refrigerator delivered.
I do not want the refrigerator nor ever want anything from Lowe's again. I will find a local company and I think things will be different.