Enterprise Rent-A-Car

Location. 1820 w 87 th street in Chicago Illinois

I rented the car because of an insurance claim from enterprise. On 9/25 (upon return of the car rented) i had a terrible experience with one of the employees. Prior to me going to the location i called in 5 days before because i needed to get the car i had switched out, due to the windshield wipers being faulty, the odor, Shaky steering wheel and the dirty seats. Over all a bad rental. It was one of the only cars they had available on the day originally rented so i kind of had no choice but to take it. (I Was told to come back in a few days to switch out if any issues) per the location. I called every day day for 5 days to return the vehicle that i had and was told “oh we still have nothing available but youre on the list. “. So finally on 9/25 they told me i can come in and also let me know that if i needed to i could upgrade to a larger vehicle. I told them ok

Upon arrival. I was told that they only had cars and those were my only options. (Mind you i have an suv) I politely said “ that’s not what was said over the phone prior to my arrival) not only was i misinformed. I was told that i could wait for a bit until some rentals came back as they were due for return. I waited for almost two hours until the place was full of customers. They kept telling me “give it a few more mins” 3 hours in a young lady was nice enough to come over and say well how can i assist. She noticed i had been there a while. I explained the run around and miscommunications to her and she tried to help as much as she could. She was pleasant and breath of fresh air considering the waiting time for me. Her name is Myesha.

A few moments later another employee approached me with hostility and said if you don’t want any of the cars we have what do you want. ( even after waiting and then telling me give it a min) he never even introduced himself. I told him i want an suv as per the conversation held over the phone. He says “well what kind” i mentioned at first any kind that’s not this and i also said “ i really what model because I keep hearing from you guys that you don’t have any suvs available and to wait a bit so how can i tell you that” With a few renter guests standing close by he continues to say loudly, unprofessionally and downright just rude “ well what you mean cause what you saying don’t make no sense” at that point i told him “ excuse me” i said “ you know what I’m already very frustrated and no longer want to speak to you you’re extremely rude and insensitive and i would rather speak to Myesha because she knows how to treat her customers” i also asked for a manger and that point he mentioned rudely “ i am the manager” scuffs and then walks off. His name is MALIK MITCHELL

The way I was treated is outrageous and I can not believe that you as an organization would allow an employee to treat customers with such disrespect.

I ended up finishing my visit with Miss MYESHA but still left unhappy because i did not get a decent rental car which i still have today and because of how i was treated and handled by MALIK

Please advise because i have never had such issues with a rental car agency or one of their employees