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CB Vehicle Rental and Leasing Enterprise Rent-A-Car 7807 W Grand Ave, Elmwood Park, IL, 60707, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

7807 W Grand Ave, Elmwood Park, IL, 60707, US
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1 complaint
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Website
www.enterprise.com
www.enterpriseholdings.com
Phone number
+1 (708) 452-2380
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 12:00 pm
Sun
Closed

Enterprise Rent-A-Car reviews and complaints 1

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A
10:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Car return

I made a reservation to reserve a car from Nov10th, 2022 - Nov12th, 2022. I picked up the car at 5.00pm on November 10th and I was due to return it on November 12th. I asked the agent in the office if it was okay to return at 4:30pm, he said "that's fine". I returned the car on Saturday at 4:30pm and on getting there I see that they are closed. I call the number on the complimentary card to let them know, I have a return but the agent said to look if they had a safe to drop off the key. They did not have a safe neither were other locations opened.

I sent an email to the email address provided to me to ask any questions if I had any questions. There's was no response.

They wound up charging me for 4 days when I only had the car for 2 days.

The email they provided me they said the only person with access to it was on vacation. The staff members were also rude.

Desired outcome: Ned my REFUND BACK!!!!!!!!!!!!

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car representative's response
Nov 22, 2022 3:05 pm EST
Enterprise Rent-A-Car customer support contacts
Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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View all Enterprise Rent-A-Car contacts
Hello, we would like to look into this further but need some more information. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
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