CVS reviews and complaints 2
View all 3333 complaintsCVS - Pharmacy staff
The phone directory has prompts that are not applicable. Previously, you could look up information to find out whether a prescription was pending. Now when you call the number, no one picks up the phone and you are left holding for timeframes of 10 minutes or longer and then the phone is hung up. I finally used the prompt for the prescriber and staff was there and picked up the phone in two minutes. However, pharmacy staff member on October 5, 2021 10:45 hung up without answering question as to whether prescription for diabetes had been received and filled. If you do not want the business, there is always Walgreens or Walmart.
Desired outcome: Phone calls should be answered within 10 minute timeframes.
CVS - refuse help treat my pain
I work in CVS minute clinic in Naperville IL. this afternoon seeking treatment due shoulder injury... after filled out all personal information ...doctor finally showed up from lunch break...
She asked me who is my current doctor..then told me she can't help me because i have medicare insurance ... I told her ok..I can pay from my own pocket if she can not accept my current insurance...I am in pain and need her help.. she said sorry ..unfortunately, she can not help me because i have medicare? doesn't make sense to me...
I am extremely disappointed and felt abundant from a doctor who suppose to help her patient...I work out with my pain and suffer ...
Do they take Medicare? There may be federal or state policies against treating Medicare patients. You work there, find out.
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