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CB Retail Stores Dollar Tree 1283 E Ogden Ave STE 109, Naperville, IL, 60563, US
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Dollar Tree
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Dollar Tree

1283 E Ogden Ave STE 109, Naperville, IL, 60563, US
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9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
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Dollar Tree - Service

I was shopping at the Dollar Tree, 1283 E Ogden Avenue Unit 109, Naperville, IL 60653 on 01-05-2021 at around 8.30pm. After shopping I took my goods to the cashier (Mr. John, white male), another employee an African American male offered to check me out at the other counter. I went to the next counter, the 2nd cashier started to ring me up even before I put down the goods on the belt. I asked him to pause for a minute, he did not listen, I politely asked him to take out some items that he already rang up and told him there are two different orders and that he needs to ring up two sets of items so that I can have two different receipts. He suddenly became agitated and hostile towards me and threw all the items that I put on the belt in a plastic basket and refused to sell me any of the items. Shocked, I asked him why he is behaving in such an unbelievable hostile manner for no fault of mine. He insisted that he will not sell anything to me and asked me to leave the store in the presence several customers, I told him that it was an outrageous unprovoked behavior and that I will call his managerial team and report it to them, he became even more hostile and ordered me to leave the store and threatened to call police on me, I told him to call police and waited for the police to arrive, in the meantime, the African American Cashier /manager called to police and lied to them that I can causing trouble in the store. Another African American lady (apparently his girl friend or colleague) who just entered the store with kids, started yelling at me and cursing me with profanity and ordered me to get out of the store.

When the police arrived I was approaching my car (in the parking lot) to pick up my cell phone to call the police myself. I stopped and talked to the police who collected my information. Apparently, a lady officer talked to the store manager (The same African American who misbehaved for no apparent reason) told me that I caused trouble in the store and that I will no longer be allowed back into the store and if I did so I will be charged with trespassing. The police believed the offender store manager and not me for any good reason, the police also told me the African American lady who appeared to a friend or colleague of the store manager told the officers that I was verbally abusing her little kids in the store. The officer believed her not me. The African American lady entered the store more than 10 minutes after the erratic behavior of the store manager and arguments ensued. Refer to video recordings if you should.

Having let down by the Naperville police, I drove back home without my grocery and medicines and with the warning from the police that I should not go back to that store. I believe the store manager has a hostile attitude toward "minor minorities" like me (Asian Indian) and that he was upset specifically with me because I had complained (three or four weeks ago) to him about another African American Customer who was flouting Covid-19 safety procedure without wearing mask and not maintaining safe distance in the check out line. I am a regular customer in the store and the store manager's behavior was totally unwarranted and unprovoked.

The whole incident was witnessed by a white male cashier (John), he remained quite all the time while he attended to his customers at the check out. There is no complaint portal online for Dollar Tree company and the African American store manager's racially motivated discriminatory actions are highly condemnable even though the Naperville police officers only offered me deaf ears and slapping me with trespass orders. I believe it is double discrimination both on the part of the African American manager and the Naperville police who came to investigate based on a false report from the store manager. I did not say or do anything wrong before or after the unproved hostile behavior of the store manager. I was literally treated like an unruly person looking for trouble or someone who was trying to shoplift. This was because the store manager probably had a vengeance against me.

Desired outcome: True and total investigation into the matter. Reviewing video recordings, interview witness-the white male cashier (John). Rescinding the trespass order. Suitable compensation for causing me immense mental pain.

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