Enterprise Rent-A-Car reviews and complaints 1
View all 932 complaintsEnterprise Rent-A-Car - overcharged
I called customer representative to rent a car for one night (of course they're closed on Sunday) so your rental goes for two days. Don't like that but I accept that. Anyway, they quoted me June 11 $48.03 unlimited mileage. When I returned the car 17 minutes after the return time they tried to charge me $18.67 extra. But, they charged me almost double for "Return the Tank Empty" program. It was nearly $40.00 in addition to the $48.03. Had I known that I would have not said anything. I put gas in the damn car while I was out of town. So why would I pay twice for gas. It's insane. I don't like how they tried to use up my $150.00 deposit on crazy overcharges. Then I was singled out and threatened as to not being able to rent cars there gain. I have written a letter to corporate. The district manager says, "I can't understand people who don't want to put gas in the car after they've used it." I didn't like being accused of not wanting to pay for gas like that. I had to buy gas. It's a dumb statement. He wanted to argue with me about the gas program instead of reversing the charges for that program---which is stupid and a why to overcharge the car renter. Eric perhaps you should take some management courses I think you missed it! Do not accuse your customers of stealing gas. That's how I took it. I want these charges for gas which comes to $37.00 + a $35.00 overdraft charge REVERSED!
Thanks Eric -- Schaumburg Illinois District Manager
The complaint has been investigated and resolved to the customer's satisfaction.
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