Dollar General

On Feb. 7, 2023 at approximately 2:30PM I went through the self check. I scanned everything, hit the pay with card and put my card in. The info came up saying my card had been accepted and please remove card. After this, it said processing please wait. I waited a few minutes and it still said this. Since there was a boy working the other cash register by then I asked and he came over and touched something on the scan side and said that I needed to put my card back in due to the fact that I had not paid. I told him that I had paid. Then another boy that had been putting stock away came up and basically said the same thing plus that I had not hit the pay with card. I was still trying to find out why I needed to pay again when I already had. At this point one of them went in the office and brought the store manager out.

She never once asked me if she could help me, what was wrong or anything to that effect. She was rude from the beginning, talked so loud that I suppose she thought I was deaf and proceeded to tell me the same thing that the boys had told me, that I had not hit the pay with card. I had done everything I was suppose to do as per what the screen says. I wanted to ask her why it had worked fine up until the processing and if I had paid as I thought I had why would I need to pay again, but she continued ranting/shouting and told me that if I didn't know how to work the self check out to go to the other check out. The reason I used the self check out is as per usual there wasn't anybody at the check out. The only employees I had seen were the two young boys doing stock up until this point.

At this point I was furious. I had tried to get her to stop ranting by shouting but apparently I could not get her to hear me. So in order to get her attention and to get her to shut up for a minute I threw a bag that I had things in. I am extremely sorry that I did that but she did finally shut up. In both defenses, hers and mine, there were no curse words exchanged. I then asked her what her name was. She told me her name was Peggy. I told her that I was going to file a complaint on her. She threw her arms up and said go ahead join the others and then she asked my name. I told her my full name and she said she was going to report me to something to do with customers. By then, I had put my card back in and the hit the pay with card and this time it worked. She then told me that if I wanted a refund I would have to go to the other check out and get the boy to do the refund. At this point there were other customers at that check out and I did not want to stand in line waiting.

I then told her that the store looked pitiful and she asked me, do you want to know why? I said yes, and she said because of customers. I got the impression that she was talking about me since I was the customer. I said that has nothing to do with boxes in the floors, display cases hanging out in the isles, and the tall metal carts with new products and then some with cardboard.

If she had just let me ask her the question I wanted to ask in the first place all of this could have been avoided. The only thing I wanted to ask was why the thing worked up until the point of saying processing. I did not want to pay for my items twice so I wanted to know what was going on and if I put my card in again, would I be charged a second time.

After I left the store I got in my vehicle and had to set there for a few minutes to get my thought processes together. At that point I realized that she had been the woman that I had heard ranting and raving a month prior to this about customers putting things in the wrong place and such. I was on one side of the building by the hair care products and she was on the opposite side of the store.

Btw, I am 64 years old with a college degree so I am not a child and I am not stupid which is the way she made me feel when she said what she did about not knowing how to use the self checkout.