Captain D's

I noticed that I was over charged by checking my bank statement. On top of that I do not think I received a legitimate receipt because the receipt that I was give $15.00 on did not have a form of payment on it. I only showed a total. Likewise It did not have a telephone number, the address or ID number on it. I immediately Googled the telephone number to the Captain D's location. I called several times but no one answered the phone. I then decided to go down there to speak with the Manager about obtaining a refund. When I arrived I spoke with the manager. I explained the situation about being over charged. In return, he was very rude and stated that he was not able to give me a refund because he did not know how to work the cash register. I told him that does not make sense to me. He told me again that there was nothing he could do about me being over charged. Also, he stated that because it had been 30 minutes since my order then he was not going to do anything about it. Furthermore I explained to him that I did not notice until I arrived at home. I asked him could he at least count down the cash register to see that I was over charged. He told me no and proceeded to go to the back of the store. I informed him that I was going to contact Regional & Corporate. I then asked for his name-he was very rude about giving me his name-he tore my receipt with his pen when he wrote his name down. He only provided his first name. I had to ask him again for his entire name. His reply was that-Regional & Corporate knew his name. I had to ask him several times before he gave me his entire name. Likewise he showed a lack of concern and had TERRIBLE customer service. My husband "being in Management" called the store and demanded that he count down the register. I then was issued a refund hours later. I do not appreciate being over charged and I will never eat at that Captain Ds location again. Likewise, when I finally had a chance to eat- the food had gotten cold. I think that it was ridiculous that I am had to go through extreme measures about this situation which included calling the store & Regional Manager, going to the location several times, and having to contact the Corporate Office.