Lowe's

On Friday August 18, 2023, I received an email from Suzanne (Nicole) Downey/

In it was a strangulation of Head Cashiers, NO HELP OFFERED, just striking us down. We are not animals. No one has mentioned the observations for some time. Josh Emery is too busy sitting in the ASM office either on the phone or computer.

This is the e-mail I received from: Downey, Nicole yesterday morning.

Sent: Wednesday, August 16, 2023 9:45 PM

To: wills, jazmen ; Lawless, Sandra ; Gossett, Brayden ; Yampanis, patrick ; Rivas, Ismael

Cc: Emery, Joshua ; Bolukh-Kaplewski, Maryna

Subject: Cashier Observations

Team,

Only 13 of 44 associates received a cashier observation since 7/1. Only 16 total observations were done. This is not acceptable and clearly shows why we are not meeting metrics with so many issues on the front end. This is not acceptable.

Effective today, every cashier that works on your shift must have an HONEST observation done. There must be a coachable conversation surrounding the observation. I don't want to see this pencil whipped, let's be honest, most of the cashiers we have are not doing everything that they should be. Surveys, credit, and LPP asks are a nonnegotiable part of a cashier's job.

At the end of your shift Josh and I need a recap as we will be following up with the cashiers regarding the observations. This needs to be sent by email. This is your personal accountability piece of the puzzle. If all of your observations are showing 100% then you need to be prepared to have a conversation surrounding that. We will be holding you personally accountable for observations. Every Cashier, every day, until we get them all onboard with SMART customer service and the programs we offer.

We will be having recap conversations once a week regarding observations and metrics (personal and teamwise). Know your business and what's going on during your shifts. We can't improve if we don't.

Fulfillment, you have a fulfillment observation on FE4ME as well which is why I am including you on this email.

This is our first half of the year performance.

Previous 45 day observations

Third Quarter performance to date, and all of these were done today.

If you all have any questions surrounding this, please get with Josh, Maryna, or myself on your next shifts as there will be no excuses moving forward as to why they are not being done.

Kindest regards,

S. Nicole Downey

Operations Manager

Nicole. [protected]@store. lowes.com

Lowe's Store #2245

[protected] (P)

[protected] (F)

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The customer is always right. Josh Emery jumped on me yesterday afternoon babbling that I told a customer we have a 90 day policy. I love what do, so why would I take the chance of losing my job or getting a WRITE UP!

Josh Emery is the same with every person he speaks with. His approach is disgusting. Much more not needed., He does not need to hold a managers position nor Front End Supervisor

On Wednesday August 9, 2023, there was an accident in Lumber. An associate was hurt on a fork lift. He (Arden) took his fist and hit the mirrors which broke, and busted his knuckles. He went to the break room holding his bleeding hand, as Nicole Downey tended to him.

When filling out the claim paperwork, he changed his story, Management knew of this. I feel this looks bad on all of them that know of his shenanigans.

This needs to be corrected.

The last thing I have which is...

There are three (3) associates who go outside lumber and do their vaping, with THC, (alias Marijuana). Management also knows of this. Which the store manager seems to Protect these three from any criticism, or incidences.

One of them was smelling of Marijuana on Thursday August 17, 2023 after taking a break.

An associate in lumber said I would be surprised at some of the things that go on in lumber.

This is enough for you to go through.